Author:  v100Bricks  Posted:  Apr 24, 2024 08:31  Subject:  Re: What would you do?  Viewed:  45 times  Topic:  Problem Order Cancel Reply

BrickLink ID Card v100Bricks (144) Location:  United Kingdom, Scotland Member Since Contact Type Status Aug 31, 2023 Seller Store: v100Bricks

But as far as shipping the whole thing back for a full refund - isn't that EU law? I don't see that you have a choice here. Correct, and I accept returns. But as I offer an alternative solution, return shipping costs would be on the account of the buyer. That's at least how I see it. Would you agree in this situation? If the item is damageded or not as described (both of which appear to apply) then it is for you to absorb the cost of return shipping. A buyer shouldnt be out of pocket for a "faulty" item.

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Re: What would you do? - Gaston.La.Brick (1841)

[...] I understand. However, it's a classic space torso with full gold moon. So replacements for this part are rare. [...] Correct, and I accept returns. But as I offer [...] (25 days ago, Apr 24, 2024, to Problem Order)

8 Messages in this Thread:

 Msg 1 - Gaston.La.Brick (1841) 25 days ago Apr 24, 2024 to Problem Order
 Msg 2 - Gaston.La.Brick (1841) 25 days ago Apr 24, 2024 to Problem Order
 Msg 3 - peregrinator (776) 25 days ago Apr 24, 2024 to Problem Order
 Msg 4 - Gaston.La.Brick (1841) 25 days ago Apr 24, 2024 to Problem Order
 Msg 5 « - v100Bricks (144) 25 days ago Apr 24, 2024 to Problem Order
 Msg 6 - yorbrick (1185) 24 days ago Apr 24, 2024 to Problem Order
 Msg 7 - zorbanj (820) 25 days ago Apr 24, 2024 to Problem Order
 Msg 8 - sasquatch_eater (81) 24 days ago Apr 24, 2024 to Problem Order