  
| Author: | zorbanj  | | Posted: | Apr 24, 2024 09:25 | | Subject: | Re: What would you do? | | Viewed: | 49 times | | Topic: | Problem Order | |
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| In Problem Order, Gaston.La.Brick writes:
| | I sold and shipped an old classic Space set. The set was in good condition when
shipped. The buyer reports three problems:
1. One part is bent (hinge plate).
2. One plate 4 x 6 is broken (really: in two halfs!)
3. The one minifig in the set (classic space figure) has a cracked arm.
He asks to ship it back and get his money back.
I understand his frustration: a small'ish set with three defects is not good.
But I just didn't see the problems when shipping. Still my fault obviously,
but definitely not by intent.
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Or the buyer is lying, and trying to replace broken parts with the good parts
you sent. Was the packaging damaged? The box would have to be crushed for 1 and
2 to occur. I suppose #3 is possible if you sent it without noticing the crack.
| | I would rather suggest to send replacement parts:
1. Send a replacement part
2. Send a replacement part
3. Send a replacement arm (not the whole minifig)
Would you consider this a good solution?
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Only if you ask the buyer and they agree to it. Sending the replacement arm is
risky, the buyer might crack the torso.
| | If the buyer would persist in sending the set back, how would you handle it?
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Depends on whether or not you think the buyer is being honest.
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Message is in Reply To:  What would you do? - Gaston.La.Brick (1841) | I sold and shipped an old classic Space set. The set was in good condition when shipped. The buyer reports three problems: 1. One part is bent (hinge plate). 2. One plate [...]
(25 days ago, Apr 24, 2024, to Problem Order) |
8 Messages in this Thread: Msg 1 - Gaston.La.Brick (1841) 25 days ago Apr 24, 2024 to Problem Order
 Msg 2 - Gaston.La.Brick (1841) 25 days ago Apr 24, 2024 to Problem Order
Msg 3 - peregrinator (776)  25 days ago Apr 24, 2024 to Problem Order
  Msg 4 - Gaston.La.Brick (1841) 25 days ago Apr 24, 2024 to Problem Order
Msg 5 - v100Bricks (144) 25 days ago Apr 24, 2024 to Problem Order
Msg 6 - yorbrick (1185) 25 days ago Apr 24, 2024 to Problem Order
Msg 7 « - zorbanj (820) 25 days ago Apr 24, 2024 to Problem Order
Msg 8 - sasquatch_eater (81) 25 days ago Apr 24, 2024 to Problem Order
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USA, New Jersey
