Author:  peregrinator  Posted:  Apr 24, 2024 07:21  Subject:  Re: What would you do?  Viewed:  45 times  Topic:  Problem Order Cancel Reply

BrickLink ID Card peregrinator (776) Location:  USA, New Jersey Member Since Contact Type Status Jan 21, 2003 Seller Store: Faber Family Bricks

In Problem Order, Gaston.La.Brick writes:    I sold and shipped an old classic Space set. The set was in good condition when shipped. The buyer reports three problems: 1. One part is bent (hinge plate). 2. One plate 4 x 6 is broken (really: in two halfs!) 3. The one minifig in the set (classic space figure) has a cracked arm. He asks to ship it back and get his money back. I understand his frustration: a small'ish set with three defects is not good. But I just didn't see the problems when shipping. Still my fault obviously, but definitely not by intent. I would rather suggest to send replacement parts: 1. Send a replacement part 2. Send a replacement part 3. Send a replacement arm (not the whole minifig) Would you consider this a good solution? If the buyer would persist in sending the set back, how would you handle it? Thank you for your feedback. For #3 I would suggest sending a replacement torso, if you have one - I don't think the buyer should have to remove the cracked arm and put a new arm in its place. But as far as shipping the whole thing back for a full refund - isn't that EU law? I don't see that you have a choice here.

Message is in Reply To:

What would you do? - Gaston.La.Brick (1841)

I sold and shipped an old classic Space set. The set was in good condition when shipped. The buyer reports three problems: 1. One part is bent (hinge plate). 2. One plate [...] (25 days ago, Apr 24, 2024, to Problem Order)

Message Has 1 Reply:

Re: What would you do? - Gaston.La.Brick (1841)

[...] I understand. However, it's a classic space torso with full gold moon. So replacements for this part are rare. [...] Correct, and I accept returns. But as I offer [...] (25 days ago, Apr 24, 2024, to Problem Order)

8 Messages in this Thread:

 Msg 1 - Gaston.La.Brick (1841) 25 days ago Apr 24, 2024 to Problem Order
 Msg 2 - Gaston.La.Brick (1841) 25 days ago Apr 24, 2024 to Problem Order
 Msg 3 « - peregrinator (776) 25 days ago Apr 24, 2024 to Problem Order
 Msg 4 - Gaston.La.Brick (1841) 25 days ago Apr 24, 2024 to Problem Order
 Msg 5 - v100Bricks (144) 25 days ago Apr 24, 2024 to Problem Order
 Msg 6 - yorbrick (1185) 24 days ago Apr 24, 2024 to Problem Order
 Msg 7 - zorbanj (820) 24 days ago Apr 24, 2024 to Problem Order
 Msg 8 - sasquatch_eater (81) 24 days ago Apr 24, 2024 to Problem Order