Author:  Gaston.La.Brick  Posted:  Apr 24, 2024 07:02  Subject:  What would you do?  Viewed:  190 times  Topic:  Problem Order Cancel Reply

BrickLink ID Card Gaston.La.Brick (1841) Location:  Belgium Member Since Contact Type Status Nov 12, 2016 Seller Store: The Rolling Bricks

I sold and shipped an old classic Space set. The set was in good condition when shipped. The buyer reports three problems: 1. One part is bent (hinge plate). 2. One plate 4 x 6 is broken (really: in two halfs!) 3. The one minifig in the set (classic space figure) has a cracked arm. He asks to ship it back and get his money back. I understand his frustration: a small'ish set with three defects is not good. But I just didn't see the problems when shipping. Still my fault obviously, but definitely not by intent. I would rather suggest to send replacement parts: 1. Send a replacement part 2. Send a replacement part 3. Send a replacement arm (not the whole minifig) Would you consider this a good solution? If the buyer would persist in sending the set back, how would you handle it? Thank you for your feedback.

Message Has 4 Replies:

Re: What would you do? - Gaston.La.Brick (1841)

Note: it's a set from 1982. Doesn't excuse the broken parts, but could maybe shed some context (like on the crack in the minifig's arm). (25 days ago, Apr 24, 2024, to Problem Order)

Re: What would you do? - peregrinator (776)

[...] For #3 I would suggest sending a replacement torso, if you have one - I don't think the buyer should have to remove the cracked arm and put a new arm in its place. [...] (25 days ago, Apr 24, 2024, to Problem Order)

Re: What would you do? - zorbanj (820)

[...] Or the buyer is lying, and trying to replace broken parts with the good parts you sent. Was the packaging damaged? The box would have to be crushed for 1 and 2 to occur. [...] (24 days ago, Apr 24, 2024, to Problem Order)

Re: What would you do? - sasquatch_eater (81)

[...] If I was the buyer this would be enough for me but it really depends on what they think. --Claude (24 days ago, Apr 24, 2024, to Problem Order)

8 Messages in this Thread:

 Msg 1 « - Gaston.La.Brick (1841) 25 days ago Apr 24, 2024 to Problem Order
 Msg 2 - Gaston.La.Brick (1841) 25 days ago Apr 24, 2024 to Problem Order
 Msg 3 - peregrinator (776) 25 days ago Apr 24, 2024 to Problem Order
 Msg 4 - Gaston.La.Brick (1841) 25 days ago Apr 24, 2024 to Problem Order
 Msg 5 - v100Bricks (144) 25 days ago Apr 24, 2024 to Problem Order
 Msg 6 - yorbrick (1185) 24 days ago Apr 24, 2024 to Problem Order
 Msg 7 - zorbanj (820) 24 days ago Apr 24, 2024 to Problem Order
 Msg 8 - sasquatch_eater (81) 24 days ago Apr 24, 2024 to Problem Order