Author:  infinibrix  Posted:  Apr 7, 2024 11:54  Subject:  Re: Order Item Removal Requests Too Complicated!  Viewed:  30 times  Topic:  Problem Cancel Reply

BrickLink ID Card infinibrix (5004) Location:  United Kingdom, England Member Since Contact Type Status Jul 1, 2013 Seller Store: infinibrix

In Problem, TheBrickGuys writes:       Does it even really need the customer to approve the change? If so why? In answer to at least this one question is that it is very important for the customer to be involved in the process of changing quantities of parts in their order. Imagine a customer places an order for a build but as the store is filling the order he realizes that he is 4 short of one part, 3 short of another and 20 short of yet still another. If the store can just change the qty of what is ordered without the customers approval then the customer's order will be all screwed up. This is just one example. There is certainly room for improvement but the customer should always be part of any qty change in the orders they place. Jim Yes of course but that doesn't mean the customer won't still be notified of the changes? Only I don't see the difference between receiving an email stating "Item is out of stock, do you approve the removal request" and "Item is out of stock and has therefore been removed from your order" Again whether I ask my customer to approve the change or not won't change the fact that the item is unavailable and won't be included in the order. Yes the customer at this point should be entitled to cancel the whole order if this is a critical part of it however this then goes back to my previous argument where I feel its important to turn all non instant checkout orders into quotes where stock is held for 24 hours and customer can freely cancel if they are unhappy with any aspect of the invoice/quote:- https://www.bricklink.com/message.asp?ID=1460675

Message is in Reply To:

Re: Order Item Removal Requests Too Complicated! - TheBrickGuys (13286)

[...] In answer to at least this one question is that it is very important for the customer to be involved in the process of changing quantities of parts in their order. Imagine [...] (1 month ago, Apr 7, 2024, to Problem)

26 Messages in this Thread:

 Msg 1 - infinibrix (5004) 2 months ago Apr 4, 2024 to Problem
 Msg 2 - Nubs_Select (3783) 2 months ago Apr 4, 2024 to Problem
 Msg 3 - infinibrix (5004) 2 months ago Apr 4, 2024 to Problem
 Msg 4 - Bricklord (17796) 2 months ago Apr 5, 2024 to Problem
 Msg 5 - infinibrix (5004) 2 months ago Apr 5, 2024 to Problem
 Msg 6 - hpoort (413) 2 months ago Apr 5, 2024 to Problem
 Msg 7 - infinibrix (5004) 1 month ago Apr 5, 2024 to Problem
 Msg 8 - UTLF (1267) 2 months ago Apr 5, 2024 to Problem
 Msg 9 - 1001bricks (52399) 2 months ago Apr 5, 2024 to Problem
 Msg 10 - 1001bricks (52399) 2 months ago Apr 5, 2024 to Problem
 Msg 11 - qwertyboy (7867) 2 months ago Apr 5, 2024 to Problem
 Msg 12 - Stellar (3507) 2 months ago Apr 5, 2024 to Problem
 Msg 13 - runner.caller (2651) 2 months ago Apr 5, 2024 to Problem
 Msg 14 - TheBrickGuys (13286) 1 month ago Apr 7, 2024 to Problem
 Msg 15 « - infinibrix (5004) 1 month ago Apr 7, 2024 to Problem
 Msg 16 - 1001bricks (52399) 1 month ago Apr 7, 2024 to Problem
 Msg 17 - infinibrix (5004) 1 month ago Apr 7, 2024 to Problem
 Msg 18 - 1001bricks (52399) 1 month ago Apr 7, 2024 to Problem
 Msg 19 - infinibrix (5004) 1 month ago Apr 7, 2024 to Problem
 Msg 20 - 1001bricks (52399) 1 month ago Apr 7, 2024 to Problem
 Msg 21 - 1001bricks (52399) 1 month ago Apr 7, 2024 to Problem
 Msg 22 - infinibrix (5004) 1 month ago Apr 7, 2024 to Problem
 Msg 23 - 1001bricks (52399) 1 month ago Apr 7, 2024 to Problem
 Msg 24 - infinibrix (5004) 1 month ago Apr 8, 2024 to Problem
 Msg 25 - infinibrix (5004) 1 month ago Apr 8, 2024 to Problem
 Msg 26 - cosmicray (3493) 1 month ago Apr 8, 2024 to Problem