Author: | hpoort | Posted: | Apr 5, 2024 12:30 | Subject: | Re: Order Item Removal Requests Too Complicated! | Viewed: | 33 times | Topic: | Problem | |
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| In Problem, infinibrix writes:
| In Problem, Bricklord writes:
| I would posit that the problem isn't with the process being overly complicated
but with the users themselves. Most are simply too lazy to read anything, and
couple that with the managements insistence on pandering to those glued to their
phones as opposed to using a proper computer and that accounts for 90%+ of the
issues with Buyers claiming to have problems doing something on here. My experience
anyway.
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This may be the case to an extent but if we're to accept that as the reason
then all the more reason to simplify and change the process. The thing is I'm
dealing with a newish buyer anyway and so the whole site to them no doubt already
looks quite complex. The other thing is from their point of view they just want
to order what they need. They don't want to read lots of processes, read
store terms or hunt around for links and so I feel they have every right to be
lazy in that respect and I think if Bricklink wants more people shopping here
then things overall need to be simplified.
For starters why is it you can cancel an order without a customers approval but
your can't amend an order without their approval?
Even if I've made a stock oversight and its my own fault. I still have to
make the change to the order regardless of whether the customer approves or not?
Therefore why bother having to inconvenience the customer even further with having
to approve/accept the change. The process for the customer should be simple,
either they accept the changes I've made to the order or we agree to cancel
the order in its entirety there is no need for them to need to hunt down a link
to approve anything?
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Or approach it differently and don't bother the buyer at all:
- you were offering the items for sale and according to TOS had them in hand
- you made the stock oversight if you accidentally didn't have them in hand
- you are well versed on Bricklink and can easily buy the missing parts
- you can simply inform the buyer that a slight delay may occur because you are
doing your best to provide them with the quality parts that they expect of you
- and you ship out the order complete.
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Message is in Reply To: Message Has 1 Reply: 26 Messages in this Thread: Msg 1 - infinibrix (5025) 2 months ago Apr 4, 2024 to Problem Msg 2 - Nubs_Select (3821) 2 months ago Apr 4, 2024 to Problem Msg 3 - infinibrix (5025) 2 months ago Apr 4, 2024 to Problem Msg 4 - Bricklord (17807) 2 months ago Apr 5, 2024 to Problem Msg 5 - infinibrix (5025) 2 months ago Apr 5, 2024 to Problem Msg 6 « - hpoort (416) 2 months ago Apr 5, 2024 to Problem Msg 7 - infinibrix (5025) 2 months ago Apr 5, 2024 to Problem Msg 8 - UTLF (1267) 2 months ago Apr 5, 2024 to Problem Msg 9 - 1001bricks (52467) 2 months ago Apr 5, 2024 to Problem Msg 10 - 1001bricks (52467) 2 months ago Apr 5, 2024 to Problem Msg 11 - qwertyboy (7876) 2 months ago Apr 5, 2024 to Problem Msg 12 - Stellar (3536) 2 months ago Apr 5, 2024 to Problem Msg 13 - runner.caller (2656) 2 months ago Apr 5, 2024 to Problem Msg 14 - TheBrickGuys (13312) 2 months ago Apr 7, 2024 to Problem Msg 15 - infinibrix (5025) 2 months ago Apr 7, 2024 to Problem Msg 16 - 1001bricks (52467) 2 months ago Apr 7, 2024 to Problem Msg 17 - infinibrix (5025) 2 months ago Apr 7, 2024 to Problem Msg 18 - 1001bricks (52467) 2 months ago Apr 7, 2024 to Problem Msg 19 - infinibrix (5025) 2 months ago Apr 7, 2024 to Problem Msg 20 - 1001bricks (52467) 2 months ago Apr 7, 2024 to Problem Msg 21 - 1001bricks (52467) 2 months ago Apr 7, 2024 to Problem Msg 22 - infinibrix (5025) 2 months ago Apr 7, 2024 to Problem Msg 23 - 1001bricks (52467) 2 months ago Apr 7, 2024 to Problem Msg 24 - infinibrix (5025) 2 months ago Apr 8, 2024 to Problem Msg 25 - infinibrix (5025) 2 months ago Apr 8, 2024 to Problem Msg 26 - cosmicray (3498) 2 months ago Apr 8, 2024 to Problem
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