Author:  TheBrickGuys  Posted:  Apr 7, 2024 00:20  Subject:  Re: Order Item Removal Requests Too Complicated!  Viewed:  37 times  Topic:  Problem Cancel Reply

BrickLink ID Card TheBrickGuys (13312) Location:  USA, California Member Since Contact Type Status Dec 18, 2010 Seller  Store: TheBrickGuys

Does it even really need the customer to approve the change? If so why? In answer to at least this one question is that it is very important for the customer to be involved in the process of changing quantities of parts in their order. Imagine a customer places an order for a build but as the store is filling the order he realizes that he is 4 short of one part, 3 short of another and 20 short of yet still another. If the store can just change the qty of what is ordered without the customers approval then the customer's order will be all screwed up. This is just one example. There is certainly room for improvement but the customer should always be part of any qty change in the orders they place. Jim

Message is in Reply To:

Order Item Removal Requests Too Complicated! - infinibrix (5025)

My customers always seem to have trouble following the process of approving an item removal request therefore can these steps not be simplified? A buyer has asked me to reduce [...] (2 months ago, Apr 4, 2024, to Problem)

Message Has 1 Reply:

Re: Order Item Removal Requests Too Complicated! - infinibrix (5025)

[...] Yes of course but that doesn't mean the customer won't still be notified of the changes? Only I don't see the difference between receiving an email stating [...] (2 months ago, Apr 7, 2024, to Problem)

26 Messages in this Thread:

 Msg 1 - infinibrix (5025) 2 months ago Apr 4, 2024 to Problem
 Msg 2 - Nubs_Select (3821) 2 months ago Apr 4, 2024 to Problem
 Msg 3 - infinibrix (5025) 2 months ago Apr 4, 2024 to Problem
 Msg 4 - Bricklord (17807) 2 months ago Apr 5, 2024 to Problem
 Msg 5 - infinibrix (5025) 2 months ago Apr 5, 2024 to Problem
 Msg 6 - hpoort (416) 2 months ago Apr 5, 2024 to Problem
 Msg 7 - infinibrix (5025) 2 months ago Apr 5, 2024 to Problem
 Msg 8 - UTLF (1267) 2 months ago Apr 5, 2024 to Problem
 Msg 9 - 1001bricks (52466) 2 months ago Apr 5, 2024 to Problem
 Msg 10 - 1001bricks (52466) 2 months ago Apr 5, 2024 to Problem
 Msg 11 - qwertyboy (7876) 2 months ago Apr 5, 2024 to Problem
 Msg 12 - Stellar (3536) 2 months ago Apr 5, 2024 to Problem
 Msg 13 - runner.caller (2656) 2 months ago Apr 5, 2024 to Problem
 Msg 14 « - TheBrickGuys (13312) 2 months ago Apr 7, 2024 to Problem
 Msg 15 - infinibrix (5025) 2 months ago Apr 7, 2024 to Problem
 Msg 16 - 1001bricks (52466) 2 months ago Apr 7, 2024 to Problem
 Msg 17 - infinibrix (5025) 2 months ago Apr 7, 2024 to Problem
 Msg 18 - 1001bricks (52466) 2 months ago Apr 7, 2024 to Problem
 Msg 19 - infinibrix (5025) 2 months ago Apr 7, 2024 to Problem
 Msg 20 - 1001bricks (52466) 2 months ago Apr 7, 2024 to Problem
 Msg 21 - 1001bricks (52466) 2 months ago Apr 7, 2024 to Problem
 Msg 22 - infinibrix (5025) 2 months ago Apr 7, 2024 to Problem
 Msg 23 - 1001bricks (52466) 2 months ago Apr 7, 2024 to Problem
 Msg 24 - infinibrix (5025) 2 months ago Apr 8, 2024 to Problem
 Msg 25 - infinibrix (5025) 2 months ago Apr 8, 2024 to Problem
 Msg 26 - cosmicray (3498) 2 months ago Apr 8, 2024 to Problem