Author:  infinibrix  Posted:  Apr 5, 2024 06:32  Subject:  Re: Order Item Removal Requests Too Complicated!  Viewed:  49 times  Topic:  Problem Cancel Reply

BrickLink ID Card infinibrix (5025) Location:  United Kingdom, England Member Since Contact Type Status Jul 1, 2013 Seller Store: infinibrix

In Problem, Bricklord writes:    I would posit that the problem isn't with the process being overly complicated but with the users themselves. Most are simply too lazy to read anything, and couple that with the managements insistence on pandering to those glued to their phones as opposed to using a proper computer and that accounts for 90%+ of the issues with Buyers claiming to have problems doing something on here. My experience anyway. This may be the case to an extent but if we're to accept that as the reason then all the more reason to simplify and change the process. The thing is I'm dealing with a newish buyer anyway and so the whole site to them no doubt already looks quite complex. The other thing is from their point of view they just want to order what they need. They don't want to read lots of processes, read store terms or hunt around for links and so I feel they have every right to be lazy in that respect and I think if Bricklink wants more people shopping here then things overall need to be simplified. For starters why is it you can cancel an order without a customers approval but your can't amend an order without their approval? Even if I've made a stock oversight and its my own fault. I still have to make the change to the order regardless of whether the customer approves or not? Therefore why bother having to inconvenience the customer even further with having to approve/accept the change. The process for the customer should be simple, either they accept the changes I've made to the order or we agree to cancel the order in its entirety there is no need for them to need to hunt down a link to approve anything?

Message is in Reply To:

Re: Order Item Removal Requests Too Complicated! - Bricklord (17807)

I would posit that the problem isn't with the process being overly complicated but with the users themselves. Most are simply too lazy to read anything, and couple that with [...] (2 months ago, Apr 5, 2024, to Problem)

Message Has 1 Reply:

Re: Order Item Removal Requests Too Complicated! - hpoort (416)

[...] Or approach it differently and don't bother the buyer at all: - you were offering the items for sale and according to TOS had them in hand - you made the stock oversight [...] (2 months ago, Apr 5, 2024, to Problem)

26 Messages in this Thread:

 Msg 1 - infinibrix (5025) 2 months ago Apr 4, 2024 to Problem
 Msg 2 - Nubs_Select (3821) 2 months ago Apr 4, 2024 to Problem
 Msg 3 - infinibrix (5025) 2 months ago Apr 4, 2024 to Problem
 Msg 4 - Bricklord (17807) 2 months ago Apr 5, 2024 to Problem
 Msg 5 « - infinibrix (5025) 2 months ago Apr 5, 2024 to Problem
 Msg 6 - hpoort (416) 2 months ago Apr 5, 2024 to Problem
 Msg 7 - infinibrix (5025) 2 months ago Apr 5, 2024 to Problem
 Msg 8 - UTLF (1267) 2 months ago Apr 5, 2024 to Problem
 Msg 9 - 1001bricks (52466) 2 months ago Apr 5, 2024 to Problem
 Msg 10 - 1001bricks (52466) 2 months ago Apr 5, 2024 to Problem
 Msg 11 - qwertyboy (7876) 2 months ago Apr 5, 2024 to Problem
 Msg 12 - Stellar (3536) 2 months ago Apr 5, 2024 to Problem
 Msg 13 - runner.caller (2656) 2 months ago Apr 5, 2024 to Problem
 Msg 14 - TheBrickGuys (13312) 2 months ago Apr 7, 2024 to Problem
 Msg 15 - infinibrix (5025) 2 months ago Apr 7, 2024 to Problem
 Msg 16 - 1001bricks (52466) 2 months ago Apr 7, 2024 to Problem
 Msg 17 - infinibrix (5025) 2 months ago Apr 7, 2024 to Problem
 Msg 18 - 1001bricks (52466) 2 months ago Apr 7, 2024 to Problem
 Msg 19 - infinibrix (5025) 2 months ago Apr 7, 2024 to Problem
 Msg 20 - 1001bricks (52466) 2 months ago Apr 7, 2024 to Problem
 Msg 21 - 1001bricks (52466) 2 months ago Apr 7, 2024 to Problem
 Msg 22 - infinibrix (5025) 2 months ago Apr 7, 2024 to Problem
 Msg 23 - 1001bricks (52466) 2 months ago Apr 7, 2024 to Problem
 Msg 24 - infinibrix (5025) 2 months ago Apr 8, 2024 to Problem
 Msg 25 - infinibrix (5025) 2 months ago Apr 8, 2024 to Problem
 Msg 26 - cosmicray (3498) 2 months ago Apr 8, 2024 to Problem