Author:  infinibrix  Posted:  Apr 4, 2024 21:32  Subject:  Order Item Removal Requests Too Complicated!  Viewed:  140 times  Topic:  Problem Cancel Reply

BrickLink ID Card infinibrix (5025) Location:  United Kingdom, England Member Since Contact Type Status Jul 1, 2013 Seller Store: infinibrix

My customers always seem to have trouble following the process of approving an item removal request therefore can these steps not be simplified? A buyer has asked me to reduce the quantities they have ordered on a couple of items from their order and whilst I have no issue submitting the request they always seem to struggle to approve it despite me spending lots of extra time trying to explain and direct them to 'MY BL' and then 'MY ACTIVITY' to locate and approve the request Does it even really need the customer to approve the change? If so why? If this is required it really needs to be much, much easier for the customer to do as the last thing I want is to frustrate my customer unduly before we've even started especially since they actually originally asked me to cancel the whole order so they could re-order what they needed (They asked me this twice already!) but since it was only a couple of small adjustments I suggested against this on the basis that cancelled orders make things messy and are not an ideal look for a seller (Potential fee avoidance attempts from BL's point of view!) any other sellers experience similar problems?

Message Has 8 Replies:

Re: Order Item Removal Requests Too Complicated! - Nubs_Select (3821)

[...] yup, its extremely confusing to use. id strongly recommend if the item missing/not wanted is not that expensive then simply refund the customer and let them know if paid [...] (2 months ago, Apr 4, 2024, to Problem)

Re: Order Item Removal Requests Too Complicated! - Bricklord (17807)

I would posit that the problem isn't with the process being overly complicated but with the users themselves. Most are simply too lazy to read anything, and couple that with [...] (2 months ago, Apr 5, 2024, to Problem)

(Cancelled) - UTLF (1267)

(Cancelled) (2 months ago, Apr 5, 2024, to Problem)

Re: Order Item Removal Requests Too Complicated! - qwertyboy (7876)

[...] We always send them the link that goes directly to that page: (URL) Niek. (2 months ago, Apr 5, 2024, to Problem)

Re: Order Item Removal Requests Too Complicated! - runner.caller (2656)

[...] I've never gotten it to work when it's an IC order, so I just end up eating the selling fees on items that were sold, refunded. And then I re-list the item later. [...] (2 months ago, Apr 5, 2024, to Problem)

Re: Order Item Removal Requests Too Complicated! - TheBrickGuys (13312)

[...] In answer to at least this one question is that it is very important for the customer to be involved in the process of changing quantities of parts in their order. Imagine [...] (2 months ago, Apr 7, 2024, to Problem)

Re: Order Item Removal Requests Too Complicated! - 1001bricks (52467)

[...] It could, but on the other hand and just like NPB: as soon as you're using auto checkout instant payment, all this cease to be a concern. (2 months ago, Apr 7, 2024, to Problem)

Re: Order Item Removal Requests Too Complicated! - cosmicray (3498)

[...] Two thoughts ... Dan designed the IRR to be fair to both parties, and to protect BL from IRR being used to evade fees. That was 20+ years ago. Back then, sellers and [...] (2 months ago, Apr 8, 2024, to Problem)

26 Messages in this Thread:

 Msg 1 « - infinibrix (5025) 2 months ago Apr 4, 2024 to Problem
 Msg 2 - Nubs_Select (3821) 2 months ago Apr 4, 2024 to Problem
 Msg 3 - infinibrix (5025) 2 months ago Apr 4, 2024 to Problem
 Msg 4 - Bricklord (17807) 2 months ago Apr 5, 2024 to Problem
 Msg 5 - infinibrix (5025) 2 months ago Apr 5, 2024 to Problem
 Msg 6 - hpoort (416) 2 months ago Apr 5, 2024 to Problem
 Msg 7 - infinibrix (5025) 2 months ago Apr 5, 2024 to Problem
 Msg 8 - UTLF (1267) 2 months ago Apr 5, 2024 to Problem
 Msg 9 - 1001bricks (52467) 2 months ago Apr 5, 2024 to Problem
 Msg 10 - 1001bricks (52467) 2 months ago Apr 5, 2024 to Problem
 Msg 11 - qwertyboy (7876) 2 months ago Apr 5, 2024 to Problem
 Msg 12 - Stellar (3536) 2 months ago Apr 5, 2024 to Problem
 Msg 13 - runner.caller (2656) 2 months ago Apr 5, 2024 to Problem
 Msg 14 - TheBrickGuys (13312) 2 months ago Apr 7, 2024 to Problem
 Msg 15 - infinibrix (5025) 2 months ago Apr 7, 2024 to Problem
 Msg 16 - 1001bricks (52467) 2 months ago Apr 7, 2024 to Problem
 Msg 17 - infinibrix (5025) 2 months ago Apr 7, 2024 to Problem
 Msg 18 - 1001bricks (52467) 2 months ago Apr 7, 2024 to Problem
 Msg 19 - infinibrix (5025) 2 months ago Apr 7, 2024 to Problem
 Msg 20 - 1001bricks (52467) 2 months ago Apr 7, 2024 to Problem
 Msg 21 - 1001bricks (52467) 2 months ago Apr 7, 2024 to Problem
 Msg 22 - infinibrix (5025) 2 months ago Apr 7, 2024 to Problem
 Msg 23 - 1001bricks (52467) 2 months ago Apr 7, 2024 to Problem
 Msg 24 - infinibrix (5025) 2 months ago Apr 8, 2024 to Problem
 Msg 25 - infinibrix (5025) 2 months ago Apr 8, 2024 to Problem
 Msg 26 - cosmicray (3498) 2 months ago Apr 8, 2024 to Problem