  
| Author: | Jilly0722  | | Posted: | Mar 17, 2014 15:25 | | Subject: | Re: Glitch? Store closed while items in cart | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, Thea writes:
| | This would be okay if the Seller is just closing the store to stop new orders.
I can see a couple of possible problems if it's for making changes to terms
or prices.
We all know how hard it is to get people to read Terms to begin with, but what
if a Buyer had read the terms before saving a cart. Do you think they would
go back and read the terms again once the store reopened and they used a saved
cart? Would this fall under the "fees not clearly stated" reason for canceling
an order?
Which prices would be used, the ones from the saved cart or the new ones? How
many Buyers would even check the prices to see if they'd changed?
I want to say again I think the situation needs a solution and it's a good
suggestion. I'm just playing Devil's Advocate.
Thea
Always Learning!
In Suggestions, Jilly0722 writes:
| | In Suggestions, fosterbengoshi writes:
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| | | | | | In Suggestions, Jilly0722 writes:
| |
So the simple solution would be to let the cart remain until the buyer decides
to either make the purchase or delete it, and if they are not allowed to complete
the purchase because the store closed during the compilation of the cart, there
should be a option to still be able to view the cart and then save if for future
reference, Jill
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This needs to be made optional for each seller. Sellers close their store for
a reason. To stop getting orders so they can catch up, or because they go on
vacation, get sick or have a family emergency. If they don't want any further
orders, I don't think they should be forced to accept orders from buyers
who leave their carts open and don't check out until hours or days later.
I rarely close my store. But when I do it is not for a minor reason. Something
serious is going on that makes it impossible for me to take on more orders. The
few times I had to close my store there also wasn't time for me to write
a closing message or send emails about order processing delays. Or I was in no
condition to do so, such as lying on a gurney in the ER after heart problems.
As frustrating as it might be for a buyer to lose their cart, I hope they can
also understand that there are situations in life where sellers sometimes just
need to be able to decline taking on more orders.
So what might be better here is for each seller to decide for themselves and
input how much time they want to give shoppers to finish shopping and checkout.
Right now the system decides that - 30 minutes. Let each seller input their own
time. Some may allow 6 hours or more, while some may allow only 10 minutes or
no additional time at all. It is their shop... let the seller decide.
Thor
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Once again I think we are loosing focus on what I am saying and I agree with
what you are saying, as stated above the cart belongs to the buyer until they
decide to place a order, and if they are not allowed to complete the purchase
because the store closed during the compilation of the cart, there should be
a option to still be able to view the cart and then save if for future reference.
Just like when a buyer checks out and parts are no longer available because someone
else bought them, You have the ability to view the cart and then decide whether
to complete the purchase or not. The same type of notification should happen
but the goal is to not lose the cart. Jill
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Maybe I am misunderstood when I say not lose the cart, I just need the ability
of seeing what's in the cart so I can buy those items later whether it's
from that seller or not, I just print it out so that I know these items have
not been ordered yet, CURRENTLY IF YOU GO TO COMPLETE THE CHECKOUT AND THE STORE
IS CLOSED AND THE 30 MINUTES HAS ELAPSED THE CART IS LOST. I just print out the
cart for future reference, Once again when dealing with 20 to 30 orders at a
time my focus is to get the items I need then If the store has Minimum Order
requirement I may shift parts to that store to meet it, Or if the Store has a
unique item I try to make the order make sense, I also consolidate the orders
to the fewest possible to save on shipping costs. Again I normally buy 10-15K
parts at a time and to have to go through the list because I lost the list of
items in a cart is very time consuming, It's bad enough when you place a
order and the seller doesn't even have the courtesy to notify the buyer of
any shortages. It is very easy to buy those items later as long as you know what
the items are and don't have to spend hours figuring it out. The 30 minute
feature is nice if you see it, but unless you refresh the store/cart by adding
items in it, It would be nice if this message came up on any active window that
would be refreshed it may be hours before you come back to the store. I agree
with a previous post that said it would be nice for the store to see if there
is a potential buyer with items in their cart. Than the seller could either wait
before they close the store or try to notify the buyer they are closing their
store, although the notification should be done through the BL message system
where it's more likely to be seen. Jill
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Message is in Reply To: 20 Messages in this Thread:  Msg 1 - Jilly0722 (1843) 124 months ago Mar 16, 2014 to Suggestions
 Msg 2 - theboystoys (1109) 124 months ago Mar 16, 2014 to Suggestions
Msg 3 - ToriHada (8887)  124 months ago Mar 16, 2014 to Suggestions
 Msg 4 - therobo (9708) 124 months ago Mar 16, 2014 to Suggestions
 Msg 5 - Jilly0722 (1843) 124 months ago Mar 16, 2014 to Suggestions
Msg 6 - Jilly0722 (1843) 124 months ago Mar 16, 2014 to Suggestions
Msg 7 - Jilly0722 (1843) 124 months ago Mar 16, 2014 to Suggestions
Msg 8 - Brickwilbo (1534) 124 months ago Mar 16, 2014 to Suggestions
Msg 9 - ToriHada (8887) 124 months ago Mar 16, 2014 to Suggestions
Msg 10 - therobo (9708) 124 months ago Mar 16, 2014 to Suggestions
Msg 11 - Rolf (339) 124 months ago Mar 16, 2014 to Suggestions
Msg 12 - JulieK (8983) 124 months ago Mar 17, 2014 to Suggestions
Msg 13 - Jilly0722 (1843) 124 months ago Mar 16, 2014 to Suggestions
Msg 14 - bb53904 (322) 124 months ago Mar 16, 2014 to Suggestions
Msg 15 - Jilly0722 (1843) 124 months ago Mar 17, 2014 to Suggestions
Msg 16 - ToriHada (8887) 124 months ago Mar 17, 2014 to Suggestions
Msg 17 - Jilly0722 (1843) 124 months ago Mar 17, 2014 to Suggestions
Msg 18 - bb53904 (322) 124 months ago Mar 17, 2014 to Suggestions
Msg 19 « - Jilly0722 (1843) 124 months ago Mar 17, 2014 to Suggestions
Msg 20 - Tsitra (167) 124 months ago Mar 18, 2014 to Suggestions
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