Author:  BrickDeals  Posted:  May 2, 2024 01:38  Subject:  Re: Problem buyer or is it me? AITA? NSS Case  Viewed:  56 times  Topic:  Buying Cancel Reply

BrickLink ID Card BrickDeals (2802) Location:  USA, Virginia Member Since Contact Type Status Jan 13, 2004 Seller  Store: Brick Deals©

In Buying, BigBBricks writes:    I incorrectly shipped a BAM rerelease torso to a customer instead of the CMF torso that was listed. An honest mistake and one that I apologized for repeatedly and immediately refunded the buyer as soon as they pointed out the error. Now they have opened a NSS case against me and are demanding that I ship them the correct torso even though we do not have it in stock and have already refunded them. What do I do here? The buyer already attempted to negotiate the price of an element they already received but failed to mention anything about the price of the element when they made the purchase, only doing so just before receiving the refund for the missing part. Buyer is also asking for a refund of $10 for the parts they felt were over priced vs the market on top of sending them the correct torso they were already refunded for. Buyer has a 20+ year history on BrickLink and from reviewing their feedback, they have the propensity, IMO, to leave negative feedback. NOTE: Avg BL price is ~$3-5 USD, element in this color was released once as part of a CMF, I have already adjusted the price down for the rest of the community, I didn't realize it was over avg. Had the buyer approached this differently, I most certainly would have too. This is an ongoing NSS Thank you for any input you may have on this, especially if AITA. I'm a one Dad show working out of our family basement fulltime. If I'm the problem, I want to correct myself. I almost always take the buyer's side, but in this case... This is a problem buyer/seller who should have been kicked off the platform years ago. 6% of feedback left by this buyer is negative (which is unheard of over so many transactions). The funny part is that as a seller, they have a history of sending out dodgy parts and then making excuses in their feedback replies. They will be the 10th person added to my stoplist in 20 years.

Message is in Reply To:

Problem buyer or is it me? AITA? NSS Case - BigBBricks (16146)

I incorrectly shipped a BAM rerelease torso to a customer instead of the CMF torso that was listed. An honest mistake and one that I apologized for repeatedly and immediately [...] (17 days ago, May 1, 2024, to Buying)

Message Has 1 Reply:

Re: Problem buyer or is it me? AITA? NSS Case - Ziegelmeister (225)

[...] [...] Popsicle was teasing me just last week about why I have so many people (already) on my stop list and it's because I try to really dig in to these stories. [...] (16 days ago, May 2, 2024, to Buying)

20 Messages in this Thread:

 Msg 1 - BigBBricks (16146) 17 days ago May 1, 2024 to Buying
 Msg 2 - Nubs_Select (3781) 17 days ago May 1, 2024 to Buying
 Msg 3 - BigBBricks (16146) 17 days ago May 1, 2024 to Buying
 Msg 4 - yorbrick (1185) 17 days ago May 1, 2024 to Buying
 Msg 5 - Tracyd (418) 17 days ago May 1, 2024 to Buying
 Msg 6 - Tracyd (418) 17 days ago May 1, 2024 to Buying
 Msg 7 - Nubs_Select (3781) 17 days ago May 1, 2024 to Buying
 Msg 8 - BigBBricks (16146) 17 days ago May 1, 2024 to Buying
 Msg 9 - yorbrick (1185) 17 days ago May 1, 2024 to Buying
 Msg 10 - BigBBricks (16146) 17 days ago May 1, 2024 to Buying
 Msg 11 - BigBBricks (16146) 17 days ago May 1, 2024 to Buying
 Msg 12 - Nubs_Select (3781) 17 days ago May 1, 2024 to Buying
 Msg 13 - BigBBricks (16146) 17 days ago May 1, 2024 to Buying
 Msg 14 - Ziegelmeister (225) 17 days ago May 1, 2024 to Buying
 Msg 15 - popsicle (6664) 17 days ago May 1, 2024 to Buying
 Msg 16 - BigBBricks (16146) 17 days ago May 1, 2024 to Buying
 Msg 17 - popsicle (6664) 17 days ago May 1, 2024 to Buying
 Msg 18 « - BrickDeals (2802) 16 days ago May 2, 2024 to Buying
 Msg 19 - Ziegelmeister (225) 16 days ago May 2, 2024 to Buying
 Msg 20 - popsicle (6664) 16 days ago May 2, 2024 to Buying