Author:  BigBBricks  Posted:  May 1, 2024 14:59  Subject:  Problem buyer or is it me? AITA? NSS Case  Viewed:  278 times  Topic:  Buying Cancel Reply	BrickLink ID Card BigBBricks (16182) Location:  USA, Pennsylvania Member Since Contact Type Status Dec 2, 2013 Seller Store: Big B Bricks
I incorrectly shipped a BAM rerelease torso to a customer instead of the CMF torso that was listed. An honest mistake and one that I apologized for repeatedly and immediately refunded the buyer as soon as they pointed out the error. Now they have opened a NSS case against me and are demanding that I ship them the correct torso even though we do not have it in stock and have already refunded them. What do I do here? The buyer already attempted to negotiate the price of an element they already received but failed to mention anything about the price of the element when they made the purchase, only doing so just before receiving the refund for the missing part. Buyer is also asking for a refund of $10 for the parts they felt were over priced vs the market on top of sending them the correct torso they were already refunded for. Buyer has a 20+ year history on BrickLink and from reviewing their feedback, they have the propensity, IMO, to leave negative feedback. NOTE: Avg BL price is ~$3-5 USD, element in this color was released once as part of a CMF, I have already adjusted the price down for the rest of the community, I didn't realize it was over avg. Had the buyer approached this differently, I most certainly would have too. This is an ongoing NSS Thank you for any input you may have on this, especially if AITA. I'm a one Dad show working out of our family basement fulltime. If I'm the problem, I want to correct myself.

Message Has 6 Replies:

Re: Problem buyer or is it me? AITA? NSS Case - Nubs_Select (3820)

sent proof of the refund to the helpdesk (and when they get to it which seems to be up to several weeks if it didn't get "lost") they will remove the nss (1 month ago, May 1, 2024, to Buying)

Re: Problem buyer or is it me? AITA? NSS Case - yorbrick (1185)

[...] If they chose to buy at a price above average, they should not later complain your price was above average. (1 month ago, May 1, 2024, to Buying)

Re: Problem buyer or is it me? AITA? NSS Case - Tracyd (418)

[...] No price adjustment, they agreed to the price when they bought it. You refunded the torso, was any shipping refunded? You have done what you need to. Proof of the [...] (1 month ago, May 1, 2024, to Buying)

Re: Problem buyer or is it me? AITA? NSS Case - Ziegelmeister (230)

[...] TTA. (1 month ago, May 1, 2024, to Buying)

(Cancelled) - popsicle (6673)

(Cancelled) (1 month ago, May 1, 2024, to Buying)

Re: Problem buyer or is it me? AITA? NSS Case - BrickDeals (2812)

[...] I almost always take the buyer's side, but in this case... This is a problem buyer/seller who should have been kicked off the platform years ago. 6% of feedback [...] (1 month ago, May 2, 2024, to Buying)

20 Messages in this Thread:

 Msg 1 « - BigBBricks (16182) 1 month ago May 1, 2024 to Buying
 Msg 2 - Nubs_Select (3820) 1 month ago May 1, 2024 to Buying
 Msg 3 - BigBBricks (16182) 1 month ago May 1, 2024 to Buying
 Msg 4 - yorbrick (1185) 1 month ago May 1, 2024 to Buying
 Msg 5 - Tracyd (418) 1 month ago May 1, 2024 to Buying
 Msg 6 - Tracyd (418) 1 month ago May 1, 2024 to Buying
 Msg 7 - Nubs_Select (3820) 1 month ago May 1, 2024 to Buying
 Msg 8 - BigBBricks (16182) 1 month ago May 1, 2024 to Buying
 Msg 9 - yorbrick (1185) 1 month ago May 1, 2024 to Buying
 Msg 10 - BigBBricks (16182) 1 month ago May 1, 2024 to Buying
 Msg 11 - BigBBricks (16182) 1 month ago May 1, 2024 to Buying
 Msg 12 - Nubs_Select (3820) 1 month ago May 1, 2024 to Buying
 Msg 13 - BigBBricks (16182) 1 month ago May 1, 2024 to Buying
 Msg 14 - Ziegelmeister (230) 1 month ago May 1, 2024 to Buying
 Msg 15 - popsicle (6673) 1 month ago May 1, 2024 to Buying
 Msg 16 - BigBBricks (16182) 1 month ago May 1, 2024 to Buying
 Msg 17 - popsicle (6673) 1 month ago May 1, 2024 to Buying
 Msg 18 - BrickDeals (2812) 1 month ago May 2, 2024 to Buying
 Msg 19 - Ziegelmeister (230) 1 month ago May 2, 2024 to Buying
 Msg 20 - popsicle (6673) 30 days ago May 2, 2024 to Buying