  
| Author: | Tracyd  | | Posted: | May 1, 2024 15:11 | | Subject: | Re: Problem buyer or is it me? AITA? NSS Case | | Viewed: | 41 times | | Topic: | Buying | |
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| In Buying, Tracyd writes:
| | In Buying, BigBBricks writes:
| | I incorrectly shipped a BAM rerelease torso to a customer instead of the CMF
torso that was listed. An honest mistake and one that I apologized for repeatedly
and immediately refunded the buyer as soon as they pointed out the error. Now
they have opened a NSS case against me and are demanding that I ship them the
correct torso even though we do not have it in stock and have already refunded
them. What do I do here?
The buyer already attempted to negotiate the price of an element they already
received but failed to mention anything about the price of the element when they
made the purchase, only doing so just before receiving the refund for the missing
part. Buyer is also asking for a refund of $10 for the parts they felt were over
priced vs the market on top of sending them the correct torso they were already
refunded for.
Buyer has a 20+ year history on BrickLink and from reviewing their feedback,
they have the propensity, IMO, to leave negative feedback.
NOTE: Avg BL price is ~$3-5 USD, element in this color was released once as part
of a CMF, I have already adjusted the price down for the rest of the community,
I didn't realize it was over avg. Had the buyer approached this differently,
I most certainly would have too.
This is an ongoing NSS
Thank you for any input you may have on this, especially if AITA. I'm a one
Dad show working out of our family basement fulltime. If I'm the problem,
I want to correct myself.
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No price adjustment, they agreed to the price when they bought it. You refunded
the torso, was any shipping refunded? You have done what you need to. Proof
of the refund should kill the NSS. The still have the right to leave negative
feedback as they aren't happy, even thou it was an admitted to mistake and
they were refunded. When they leave their feedback, respond to it honestly and
calmly.
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OK, they already left feedback, and seeing theirs, I won't be buying from
them.
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Message is in Reply To: Message Has 1 Reply: 20 Messages in this Thread:  Msg 1 - BigBBricks (16146)  17 days ago May 1, 2024 to Buying
 Msg 2 - Nubs_Select (3781) 17 days ago May 1, 2024 to Buying
  Msg 3 - BigBBricks (16146) 17 days ago May 1, 2024 to Buying
Msg 4 - yorbrick (1185) 17 days ago May 1, 2024 to Buying
Msg 5 - Tracyd (418) 17 days ago May 1, 2024 to Buying
Msg 6 « - Tracyd (418) 17 days ago May 1, 2024 to Buying
Msg 7 - Nubs_Select (3781) 17 days ago May 1, 2024 to Buying
Msg 8 - BigBBricks (16146) 17 days ago May 1, 2024 to Buying
Msg 9 - yorbrick (1185) 17 days ago May 1, 2024 to Buying
Msg 10 - BigBBricks (16146) 17 days ago May 1, 2024 to Buying
Msg 11 - BigBBricks (16146) 17 days ago May 1, 2024 to Buying
Msg 12 - Nubs_Select (3781) 17 days ago May 1, 2024 to Buying
Msg 13 - BigBBricks (16146) 17 days ago May 1, 2024 to Buying
Msg 14 - Ziegelmeister (225) 17 days ago May 1, 2024 to Buying
Msg 15 - popsicle (6664) 17 days ago May 1, 2024 to Buying
Msg 16 - BigBBricks (16146) 17 days ago May 1, 2024 to Buying
Msg 17 - popsicle (6664) 17 days ago May 1, 2024 to Buying
Msg 18 - BrickDeals (2802) 17 days ago May 2, 2024 to Buying
Msg 19 - Ziegelmeister (225) 16 days ago May 2, 2024 to Buying
Msg 20 - popsicle (6664) 16 days ago May 2, 2024 to Buying
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USA, Texas
