  
| Author: | randyf  | | Posted: | Apr 29, 2024 13:58 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 53 times | | Topic: | Help | |
|
| In Help, Gaston.La.Brick writes:
| | For a seller, the order is fulfilled when the buyer receives ALL items ordered.
It's the seller his obligation to make sure the buyer receives the complete
order.
If the seller fails to do so, a simple refund of the missing items is not sufficient
as the buyer needs to put time in searching a new store to purchase from AND
to pay shipping costs again.
The seller can offer:
A) The buyer returns the full order, with a full refund (including original shipping
costs AND including the return shipping costs, since it was a seller's problem).
Seems expensive for the seller, but it's the seller's fault to begin
with.
B) Refund missing items and reasonable part of the original shipping costs. Or
completely. So the buyer isn't forced to pay shipping costs at another store
from his own pocket.
C) Make sure the buyer receives the items. If you (the seller) doens't have
it in stock, you can place the order yourself at another store, and re-ship (or
just choose a dropshipping method).
I know all options will eat (part of) your profit, but it was your error to begin
with. The buyer can't be held accountable for the mistakes a seller made.
So for a seller you can only sigh, take the cost and learn to get better and
order fulfilling to spot missing items.
The solution you offered to simply refund the actual costs of the missing items,
without even reaching out to the buyer first to discuss options, is not a good
one. I usually go for option C) because I find it my obligation as a seller to
make sure I fully fulfill the order without extra work for my customer. All efforts
and costs to rectify a problem, should come from the seller.
I understand BrickLink used to have more of a "kindred spirits" without
a true enforced "buyer-seller relationship with commercial and legal obligations".
But things have evolved over time, as more and more people found their way to
BrickLink. As a result, the commercial and legal obligations become more and
more important, so it's important for sellers to be aware of these obligations
and act correctly to follow these obligations.
Lastly, I don't think it really professional to post this issue here in the
thread and mention the related user. It might even be considered a privacy violation
to do so? I think it is. But in any case, as a seller, stay professional. This
isn't really a professional action.
You might continue by stoplisting my account as well based on the fact you will
probably not like this reply. It's just how I think about this situation
and give you some other point of view you might consider.
|
Wonderful post. 👍
This is a shining example of how a seller should respond in a situation like
this.
|
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Message is in Reply To:  Re: We should be able to get rid of some users - Gaston.La.Brick (1842) | For a seller, the order is fulfilled when the buyer receives ALL items ordered. It's the seller his obligation to make sure the buyer receives the complete order. If the [...]
(1 month ago, Apr 29, 2024, to Help) |
37 Messages in this Thread: Msg 1 - Shintaku (3796)  1 month ago Apr 29, 2024 to Help
 Msg 2 - Gaston.La.Brick (1842) 1 month ago Apr 29, 2024 to Help
 Msg 3 - coevorden01 (536) 1 month ago Apr 29, 2024 to Help
 Msg 4 - Shintaku (3796) 1 month ago Apr 29, 2024 to Help
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Msg 8 - Shintaku (3796) 1 month ago Apr 29, 2024 to Help
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Msg 10 - Shintaku (3796) 1 month ago Apr 29, 2024 to Help
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Msg 26 - Shintaku (3796) 1 month ago Apr 30, 2024 to Help
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Msg 36 - Shintaku (3796) 1 month ago Apr 30, 2024 to Help
Msg 37 - Familybuild (109) 1 month ago Apr 29, 2024 to Help
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USA, Ohio
