Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies Author: | starbeanie | Posted: | May 8, 2024 19:55 | Subject: | Re: 3144 broken prong repair | Viewed: | 44 times | Topic: | Help | |
| MEK works on ABS, not that soft antenna part. Nothing really works on that.
In Help, edk writes:
| In Help, mburke81 writes:
| Hey folks,
I have a 3144 with a partially broken prong. I attempted to fix it with MEK,
but apparently this part isn’t made with the same materials as regular pieces.
Someone then told me that it might be PVC, but I tried that glue and it also
did nothing. Does anyone have any idea what glue or chemical that I can use on
this part to make the repair?
Photo enclosed.
Thanks!
|
MEK
|
|
Author: | brac.brick | Posted: | May 8, 2024 19:36 | Subject: | 973pb0297c01 | Viewed: | 73 times | Topic: | Help | |
| how do you tell the difference between the variants? I have one without reinforced
ribs but cannot tell difference between pointed and rounded.
|
Author: | edk | Posted: | May 8, 2024 19:35 | Subject: | Re: 3144 broken prong repair | Viewed: | 43 times | Topic: | Help | |
| In Help, mburke81 writes:
| Hey folks,
I have a 3144 with a partially broken prong. I attempted to fix it with MEK,
but apparently this part isn’t made with the same materials as regular pieces.
Someone then told me that it might be PVC, but I tried that glue and it also
did nothing. Does anyone have any idea what glue or chemical that I can use on
this part to make the repair?
Photo enclosed.
Thanks!
|
MEK
|
|
Author: | mburke81 | Posted: | May 8, 2024 19:28 | Subject: | 3144 broken prong repair | Viewed: | 105 times | Topic: | Help | |
| Hey folks,
I have a 3144 with a partially broken prong. I attempted to fix it with MEK,
but apparently this part isn’t made with the same materials as regular pieces.
Someone then told me that it might be PVC, but I tried that glue and it also
did nothing. Does anyone have any idea what glue or chemical that I can use on
this part to make the repair?
Photo enclosed.
Thanks!
|
|
|
Author: | peregrinator | Posted: | May 8, 2024 19:13 | Subject: | Re: Adding entire sets to want list? | Viewed: | 21 times | Topic: | Help | |
| In Help, SylvainLS writes:
| In Help, peregrinator writes:
| In Help, wildchildbricks writes:
| Hey guys, just wondering - is there a way to add all the parts from a set I want
to build from scratch to my want list? Thanks in advance! Mel
|
If it's an existing set, you can part out the set into a want list.
|
https://www.bricklink.com/v2/wanted/partout.page
|
And if you happen to be on a catalogue item's page, you can just click here:
|
|
|
Author: | wildchildbricks | Posted: | May 8, 2024 19:10 | Subject: | Re: Adding entire sets to want list? | Viewed: | 16 times | Topic: | Help | |
| In Help, SylvainLS writes:
| In Help, peregrinator writes:
| In Help, wildchildbricks writes:
| Hey guys, just wondering - is there a way to add all the parts from a set I want
to build from scratch to my want list? Thanks in advance! Mel
|
If it's an existing set, you can part out the set into a want list.
|
https://www.bricklink.com/v2/wanted/partout.page
|
THANK YOU!!!!
|
|
|
Author: | cszM | Posted: | May 8, 2024 18:10 | Subject: | Re: Missing pieces on a set | Viewed: | 31 times | Topic: | Help | |
| In Help, cszM writes:
| In Help, SylvainLS writes:
| In Help, cszM writes:
| Hello,
I bought 2 sets from a store and one of them was incomplete (it was supossed
to be complete). I've written the seller with a list of the missing pieces,
my email was read but I have no answer, it's been more than two weeks since
I send the email.
What should I do?
|
Hi,
File an NSS: https://www.bricklink.com/help.asp?helpID=110
|
will do, thanks a lot
|
Well, a month later still nothing...
Seller sent me an email after filling the NSS promising a refund. I accepted.
And waited. I wrote him again. Nothing... Meanwhile I received an email from
bricklink.
"Status of order XXXXXXXX was changed from NSS to Shipped by BrickLink Administration
on Apr 19, 2024 16:01.
Reason: NSS removed. Proof of shipment provided"
WTF??! I said the order was incomplete, how can they remove my complain because
the seller show some proof of shipment?
the best part is I can fill a new NSS because it says the case is closed.
What should I do?
|
|
Author: | SylvainLS | Posted: | May 8, 2024 11:42 | Subject: | Re: Adding entire sets to want list? | Viewed: | 32 times | Topic: | Help | |
| In Help, peregrinator writes:
| In Help, wildchildbricks writes:
| Hey guys, just wondering - is there a way to add all the parts from a set I want
to build from scratch to my want list? Thanks in advance! Mel
|
If it's an existing set, you can part out the set into a want list.
|
https://www.bricklink.com/v2/wanted/partout.page
|
Author: | train47 | Posted: | May 8, 2024 10:34 | Subject: | Important!!!!! Inventory doesn't get updated | Viewed: | 149 times | Topic: | Technical Issues | |
| Hello
I just noticed that my inventory doesn't automatically subtract the parts
that are being ordered. Some parts show all of a sudden more then what I original
entered. Please look into this.
Robert
|
Author: | peregrinator | Posted: | May 8, 2024 09:31 | Subject: | Re: Adding entire sets to want list? | Viewed: | 25 times | Topic: | Help | |
| In Help, wildchildbricks writes:
| Hey guys, just wondering - is there a way to add all the parts from a set I want
to build from scratch to my want list? Thanks in advance! Mel
|
If it's an existing set, you can part out the set into a want list.
|
Author: | wildchildbricks | Posted: | May 8, 2024 09:29 | Subject: | Adding entire sets to want list? | Viewed: | 55 times | Topic: | Help | |
| Hey guys, just wondering - is there a way to add all the parts from a set I want
to build from scratch to my want list? Thanks in advance! Mel
|
|
Author: | SylvainLS | Posted: | May 7, 2024 10:48 | Subject: | Re: parts list | Viewed: | 31 times | Topic: | Help | |
| In Help, JamesKane writes:
| hi all. how do include my current parts list in wanted lists?
|
Hi,
If you want to “remove” the parts from your Wanted Lists (that is, automatically
change the Wanted and/or Have quantity), there’s no way to do that on the website
If you want to “only” transform your My Collection into a Wanted List, you could
do that on the website… but it’s a bit complicated (you need to export your collection,
then edit the file to replace all QTY with MINQTY, then paste the file on the
special tab on the upload page…).
The simplest is to use a third-party tool, like BrickStore, to manage your collection
and wanted lists.
BrickStore can read downloaded inventories (like My Collection; there’s an Export
function to ge the file) and Wanted Lists (there’s a download button in the WL;
BrickStore can also download them for you) and it can upload Wanted Lists. In
BrickStore, you can merge or diff your lists easily.
|
|
Author: | samsam2 | Posted: | May 7, 2024 09:17 | Subject: | Re: still no dimensions as an inventory item | Viewed: | 28 times | Topic: | Technical Issues | |
| Thank you for acknowledging the underlying problem from an administrator's
point of view.
|
Author: | JamesKane | Posted: | May 7, 2024 08:06 | Subject: | parts list | Viewed: | 55 times | Topic: | Help | |
| hi all. how do include my current parts list in wanted lists? |
|
Author: | Turez | Posted: | May 7, 2024 06:46 | Subject: | Re: still no dimensions as an inventory item | Viewed: | 47 times | Topic: | Technical Issues | |
| In Technical Issues, samsam2 writes:
| Here's a very new item that has the missing or unusable dimensions for shipping
purposes problem.
|
This is an issue caused by the packing dimensions system.
When we approve a new item without packing dimensions, then the packing dimension
fields are blank, and everything is fine. But when packing dimensions get added
to an item by accident and need to be removed afterwards, the packing dimensions
fields change to 0x0x0cm. Even if we leave them blank and press "Submit Changes"
on our admin form they only change to 0x0x0 again - there is no way for us to
delete the zeros. The same happend to the two sets mentioned above (40608 and
40595). I guess the packing dimensions of 0x0x0cm override the actual (item)
dimensions and that is why it doesn't work with auto-invoice/instand checkout.
|
|
Author: | randyf | Posted: | May 6, 2024 22:26 | Subject: | Re: still no dimensions as an inventory item | Viewed: | 30 times | Topic: | Technical Issues | |
| In Technical Issues, Nubs_Select writes:
| In Technical Issues, Ziegelmeister writes:
| In Technical Issues, Nubs_Select writes:
| In Technical Issues, samsam2 writes:
| Here's a very new item that has the missing or unusable dimensions for shipping
purposes problem.
|
not sure if it helps at all in finding out the cause of the problem but a few
days ago i requested an item dimensions change request for that item
|
I thought I put these in when i put the weight in?
Item dimensions is the coin itself and packing dimensions is the box isn't
it? Looks like this has what I put in in the item dims.
|
no, item dimensions are for the entire gear not just the coin (unless I'm
mistaken)
|
https://www.bricklink.com/help.asp?helpID=2510#Gear
|
|
Author: | Nubs_Select | Posted: | May 6, 2024 22:24 | Subject: | Re: still no dimensions as an inventory item | Viewed: | 21 times | Topic: | Technical Issues | |
| In Technical Issues, Ziegelmeister writes:
| In Technical Issues, Nubs_Select writes:
| In Technical Issues, samsam2 writes:
| Here's a very new item that has the missing or unusable dimensions for shipping
purposes problem.
|
not sure if it helps at all in finding out the cause of the problem but a few
days ago i requested an item dimensions change request for that item
|
I thought I put these in when i put the weight in?
Item dimensions is the coin itself and packing dimensions is the box isn't
it? Looks like this has what I put in in the item dims.
|
no, item dimensions are for the entire gear not just the coin (unless I'm
mistaken)
|
|
Author: | Nubs_Select | Posted: | May 6, 2024 22:21 | Subject: | Re: still no dimensions as an inventory item | Viewed: | 20 times | Topic: | Technical Issues | |
| In Technical Issues, Ziegelmeister writes:
| In Technical Issues, Nubs_Select writes:
| In Technical Issues, samsam2 writes:
| Here's a very new item that has the missing or unusable dimensions for shipping
purposes problem.
|
not sure if it helps at all in finding out the cause of the problem but a few
days ago i requested an item dimensions change request for that item
|
I thought I put these in when i put the weight in?
Item dimensions is the coin itself and packing dimensions is the box isn't
it? Looks like this has what I put in in the item dims.
|
its size was a little off. (mostly the thickness. prior it was 1.5cm which would
have let it go lettermial in Canada but its actually 2.7cm thick which is way
to large) https://www.bricklink.com/catalogReqList.asp?itemID=238360
|
|
Author: | Ziegelmeister | Posted: | May 6, 2024 22:19 | Subject: | Re: still no dimensions as an inventory item | Viewed: | 26 times | Topic: | Technical Issues | |
| In Technical Issues, Nubs_Select writes:
| In Technical Issues, samsam2 writes:
| Here's a very new item that has the missing or unusable dimensions for shipping
purposes problem.
|
not sure if it helps at all in finding out the cause of the problem but a few
days ago i requested an item dimensions change request for that item
|
I thought I put these in when i put the weight in?
Item dimensions is the coin itself and packing dimensions is the box isn't
it? Looks like this has what I put in in the item dims.
|
|
Author: | Nubs_Select | Posted: | May 6, 2024 22:16 | Subject: | Re: still no dimensions as an inventory item | Viewed: | 21 times | Topic: | Technical Issues | |
| In Technical Issues, samsam2 writes:
| Here's a very new item that has the missing or unusable dimensions for shipping
purposes problem.
|
not sure if it helps at all in finding out the cause of the problem but a few
days ago i requested an item dimensions change request for that item
|
Author: | samsam2 | Posted: | May 6, 2024 22:02 | Subject: | Re: still no dimensions as an inventory item | Viewed: | 25 times | Topic: | Technical Issues | |
| Here's a very new item that has the missing or unusable dimensions for shipping
purposes problem.
|
Author: | buildingfactory | Posted: | May 6, 2024 13:03 | Subject: | Re: how many bags in 21050? | Viewed: | 30 times | Topic: | Help | |
| thank you very much
i see 16 bag
regards,linda
In Help, jennnifer writes:
| In Help, buildingfactory writes:
| hi
Does anyone know how many bags are in the set 21050?
regards,linda
|
Search youtube for '21050 lego unboxing'
Good luck,
~Jen
|
|
Author: | jennnifer | Posted: | May 6, 2024 12:20 | Subject: | Re: how many bags in 21050? | Viewed: | 37 times | Topic: | Help | |
| In Help, buildingfactory writes:
| hi
Does anyone know how many bags are in the set 21050?
regards,linda
|
Search youtube for '21050 lego unboxing'
Good luck,
~Jen
|
Author: | buildingfactory | Posted: | May 6, 2024 12:15 | Subject: | how many bags in 21050? | Viewed: | 75 times | Topic: | Help | |
| hi
Does anyone know how many bags are in the set 21050?
regards,linda
|
Author: | v100Bricks | Posted: | May 6, 2024 11:06 | Subject: | Re: Colour Identification? | Viewed: | 32 times | Topic: | Help | |
| Never seen it so consistent but thanks for that, think I will keep them as spare
rather than list.
|
Author: | popsicle | Posted: | May 6, 2024 09:09 | Subject: | Re: Asterisks and exclamation points under item | Viewed: | 44 times | Topic: | Help | |
| In Help, chris65zim writes:
| Hi. I’m new here and I have a question. What do the asterisks and exclamation
points under each item mean in my store inventory?it seems all or most have an
asterisk but some have exclamation points and I have no idea what this means.
Thanks
|
An exclamation mark (!) below a thumbnail image indicates that there is 3D data
available
A small asterisk (*) below a thumbnail image indicates that there is a large
image (like the one you see on this page) available when you click on the small
thumbnail.
|
|
Author: | chris65zim | Posted: | May 6, 2024 08:59 | Subject: | Asterisks and exclamation points under item | Viewed: | 101 times | Topic: | Help | |
| Hi. I’m new here and I have a question. What do the asterisks and exclamation
points under each item mean in my store inventory?it seems all or most have an
asterisk but some have exclamation points and I have no idea what this means.
Thanks
|
|
|
Author: | tonnic | Posted: | May 6, 2024 07:15 | Subject: | Re: Colour Identification? | Viewed: | 24 times | Topic: | Help | |
| In Help, v100Bricks writes:
| Tried to capture this as best I could. The pieces at the top is Blue and the
other two seem a much darker colour. The colour is consistant front and back
so doubt it is discolouration, but not sure.
https://www.bricklink.com/v2/catalog/catalogitem.page?P=48336#T=P
There is only the option of blue, no Dark Blue for the item.
Anyone suggest a colour?
|
Blue!
I guess these parts are quite old and there is some inconsistency in blue.
Might also be discoloration although you think it isn’t.
|
|
Author: | Turez | Posted: | May 6, 2024 07:11 | Subject: | Re: Is this 57560pb01in trans dark blue | Viewed: | 28 times | Topic: | Help | |
| In Help, Amilia writes:
| I can't decide what color this is and if Takadox comes in different versions.
Obvious irlt is 57560pb01 - comes in three color of trans blue I can see, but
they all belong to the same set?
|
This is a marbled part made out of Trans-Dark Blue and Glow In Dark Opaque, as
you can see on the catalog page:
https://www.bricklink.com/v2/catalog/catalogitem.page?P=57560pb01
|
|
Author: | v100Bricks | Posted: | May 6, 2024 06:44 | Subject: | Colour Identification? | Viewed: | 87 times | Topic: | Help | |
| Tried to capture this as best I could. The pieces at the top is Blue and the
other two seem a much darker colour. The colour is consistant front and back
so doubt it is discolouration, but not sure.
https://www.bricklink.com/v2/catalog/catalogitem.page?P=48336#T=P
There is only the option of blue, no Dark Blue for the item.
Anyone suggest a colour?
|
|
|
Author: | Amilia | Posted: | May 6, 2024 04:59 | Subject: | Re: Is this 57560pb01in trans dark blue | Viewed: | 29 times | Topic: | Help | |
| In Help, Ziegelmeister writes:
| In Help, Amilia writes:
| I can't decide what color this is and if Takadox comes in different versions.
Obvious irlt is 57560pb01 - comes in three color of trans blue I can see, but
they all belong to the same set?
|
I'm leaning Trans Dark Blue, but you'd have to compare it to another
known sample if you have one.
|
I don't, I just found this in Lot of many different Bionical parts. When
Brick scan vcant find it and when it's hard to find with google Lence ..
then first it's annoying and beoyd that I'm starting to wonder, what
it could be.
Not easy to show on picture, but there is a kind of separation/variance in the
trans blue colors (dark, medium and light). I had quite many different Lego colors,
but never Trans Medium blue. To my eyes it looks like a blend between Trans dark
and Trans Medium blue. Fun but time consuming
|
|
|
Author: | Ziegelmeister | Posted: | May 6, 2024 04:34 | Subject: | Re: Is this 57560pb01in trans dark blue | Viewed: | 31 times | Topic: | Help | |
| In Help, Amilia writes:
| I can't decide what color this is and if Takadox comes in different versions.
Obvious irlt is 57560pb01 - comes in three color of trans blue I can see, but
they all belong to the same set?
|
I'm leaning Trans Dark Blue, but you'd have to compare it to another
known sample if you have one.
|
Author: | Amilia | Posted: | May 6, 2024 04:16 | Subject: | Is this 57560pb01in trans dark blue | Viewed: | 85 times | Topic: | Help | |
| I can't decide what color this is and if Takadox comes in different versions.
Obvious irlt is 57560pb01 - comes in three color of trans blue I can see, but
they all belong to the same set?
|
|
Author: | yorbrick | Posted: | May 5, 2024 05:52 | Subject: | Re: How to change Item Consists Of | Viewed: | 31 times | Topic: | Help | |
| In Help, ZoltanBricks writes:
The set hasn't been Inventories. That is why it doesn't contain anything,
including the figure. The set would need to be Inventoried to have the relationship
between the figure and set.
|
|
|
Author: | zorbanj | Posted: | May 4, 2024 23:07 | Subject: | Re: wrongful NSS | Viewed: | 62 times | Topic: | Help | |
| In Help, coqie writes:
|
That's possible, but I have a strong case. I have proof I shipped it, buyer
acknowledges this, I have confirmation from the shipper they lost it. So why
should I loose this claim? That would be very sad but maybe not impossible. That's
a risk I need to take. The proposal I should just refund it out of my own pocket
while there's paid for insurance is just ridiculous. Then I can place a thousand
orders and once received place a NSS on every single one of them hoping the seller
will refund me right away. Hurray, thousand orders received without spending
a single penny!
|
So, you forced your buyer to open a PayPal claim, gambling that PayPal will refund
your buyer without subtracting the funds from your account?
|
|
Author: | BrickDeals | Posted: | May 4, 2024 22:53 | Subject: | Re: wrongful NSS | Viewed: | 48 times | Topic: | Help | |
| In Help, coqie writes:
| A buyer placed a NSS (Non Shipping Seller alert) on an order in my store while
there's no doubt about the fact that I shipped it. I provided the shipping
company, tracking code and informed him myself about a delivery issue and the
fact it got lost. I suggested he could open a paypal claim to get refunded. He
finally did this but also placed a NSS what could cause me a lot of damage and
could result in a closure of my store if others do this again. It's already
the second time this happened. I informed him about the consequences this could
have to me and kindly requested to remove the NSS till the paypal claim is handled.
He does not respond. I also contacted bricklink administration but just like
previous time, they probably will take no action.
What can I do to get the NSS removed and how can I wake up bricklink to avoid
incorrect placed NSS in the future? It's very stressfull to receive a NSS
let be when it's based on false accusations.
|
The future solution is simple.
Refund the buyer.
You did not deliver the goods promised, because the buyer did not receive them.
EU consumer law is not complicated. You can do a simple Google search of "is
seller responsible for lost package in Belgium?" and click on the first link.
The buyer did communicate the issue with you, but you ignored their concerns.
They have now probably have assumed that you won't fix the issue, so they
are going to go through alternative methods.
I do not understand this mentality. It takes 3 strikes to close your store permanently.
Surely, you make more a month than whatever this order cost (which you legally
owe the buyer anyway).
|
|
Author: | peregrinator | Posted: | May 4, 2024 22:12 | Subject: | Re: wrongful NSS | Viewed: | 36 times | Topic: | Help | |
| In Help, Ziegelmeister writes:
| In Help, 1001bricks writes:
| In Help, Nubs_Select writes:
| In Help, Ziegelmeister writes:
| In Help, 1001bricks writes:
| Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
|
File the claim first before refunding as doing say may trigger a search for the
package and if found they will cancel your claim and your buyer will get it.
|
Agreed!!!
Often it gets delivered like 2 days just after you started a postal inquiery
|
LOL, iiiiinteresting. Thanks for the tip(s).
|
In the USA, at least, you can start an inquiry without filing an insurance claim.
|
|
Author: | Adjour | Posted: | May 4, 2024 21:53 | Subject: | Re: wrongful NSS | Viewed: | 43 times | Topic: | Help | |
| In Help, 1001bricks writes:
| In Help, Nubs_Select writes:
| In Help, Ziegelmeister writes:
| In Help, 1001bricks writes:
| Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
|
File the claim first before refunding as doing say may trigger a search for the
package and if found they will cancel your claim and your buyer will get it.
|
Agreed!!!
Often it gets delivered like 2 days just after you started a postal inquiery
|
Sounds right, though I've actually never done it.
I've actually shipped about 6k parcels between all the marketplaces now and
only had perhaps 3-5 truly disappear never to pop up again. I usually can convince
most buyers to wait, but this is a good idea to have in the toolbox
Crystal
|
|
Author: | Adjour | Posted: | May 4, 2024 21:44 | Subject: | Re: wrongful NSS | Viewed: | 43 times | Topic: | Help | |
| In Help, coqie writes:
| In Help, peregrinator writes:
| In Help, yorbrick writes:
| Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
Additionally, if the buyer submits a PayPal claim and the seller contests it
and loses, the seller will get hit with an additional dispute fee.
|
That's possible, but I have a strong case. I have proof I shipped it, buyer
acknowledges this, I have confirmation from the shipper they lost it. So why
should I loose this claim? That would be very sad but maybe not impossible. That's
a risk I need to take. The proposal I should just refund it out of my own pocket
while there's paid for insurance is just ridiculous. Then I can place a thousand
orders and once received place a NSS on every single one of them hoping the seller
will refund me right away. Hurray, thousand orders received without spending
a single penny!
|
Serious stop with the hyperbole.
You've had now many experienced sellers explain to you that you are mistaken,
wrong, etc and what you should do differently/ what you MUST do differently.
You clearly don't understand how PP works, which baffles me at 4K feedback,
but I've seen stranger things.
We use PP 100% basically in the USA, so I give you a little space for not having
used it all the time, but everything you've written is not only incorrect,
but wasting your BUYERS TIME, who did NOTHING WRONG. Here in the USA, unless
it's delivered, its the sellers problem, and my understanding is Europe is
even stricter.
Why on earth would you want to make your buyer do all this extra when they didn't
do anything wrong? Forget all your reasons, I just, I just can't imagine
treating a customer this way. They'll never come back.
Crystal
|
|
Author: | Ziegelmeister | Posted: | May 4, 2024 21:42 | Subject: | Re: wrongful NSS | Viewed: | 38 times | Topic: | Help | |
| In Help, 1001bricks writes:
| In Help, Nubs_Select writes:
| In Help, Ziegelmeister writes:
| In Help, 1001bricks writes:
| Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
|
File the claim first before refunding as doing say may trigger a search for the
package and if found they will cancel your claim and your buyer will get it.
|
Agreed!!!
Often it gets delivered like 2 days just after you started a postal inquiery
|
LOL, iiiiinteresting. Thanks for the tip(s).
|
|
Author: | 1001bricks | Posted: | May 4, 2024 20:50 | Subject: | Re: wrongful NSS | Viewed: | 37 times | Topic: | Help | |
| In Help, Nubs_Select writes:
| In Help, Ziegelmeister writes:
| In Help, 1001bricks writes:
| Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
|
File the claim first before refunding as doing say may trigger a search for the
package and if found they will cancel your claim and your buyer will get it.
|
Agreed!!!
Often it gets delivered like 2 days just after you started a postal inquiery
|
|
Author: | 1001bricks | Posted: | May 4, 2024 20:46 | Subject: | Re: wrongful NSS | Viewed: | 29 times | Topic: | Help | |
| In Help, Ziegelmeister writes:
| In Help, 1001bricks writes:
| Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
|
Yes.
Seller ordered and paid the shipping.
It's the seller to take care of the insurance (and perceive the eventual
corresponding amount).
In rare cases the shipper may ask you to get from the buyer a signed document
declaring it's not been received... but normally buyer's not implied.
|
|
Author: | Nubs_Select | Posted: | May 4, 2024 20:43 | Subject: | Re: wrongful NSS | Viewed: | 30 times | Topic: | Help | |
| In Help, Ziegelmeister writes:
| In Help, 1001bricks writes:
| Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
|
File the claim first before refunding as doing say may trigger a search for the
package and if found they will cancel your claim and your buyer will get it.
|
Author: | calebfishn | Posted: | May 4, 2024 20:41 | Subject: | Re: wrongful NSS | Viewed: | 36 times | Topic: | Help | |
| If you reply to the NSS with proof of shipping, Bricklink should remove the NSS. |
Author: | Ziegelmeister | Posted: | May 4, 2024 20:33 | Subject: | Re: wrongful NSS | Viewed: | 34 times | Topic: | Help | |
| In Help, 1001bricks writes:
| Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
|
|
Author: | SezaR | Posted: | May 4, 2024 20:15 | Subject: | Re: wrongful NSS | Viewed: | 36 times | Topic: | Help | |
| In Help, peregrinator writes:
| In Help, coqie writes:
| When a buyer does not receive his order it's he who has to open a claim with
paypal in order get refunded, I can't open a claim for a lost order.
|
Correct, but you can simply refund him.
| The claim is opened so at the end a refund will be made,
if not by payal, then it will be by me. It's just sad that it's so difficult
to get a NSS that was not intended or is not in place, to be removed if the buyer
is not a fast responder.
|
If PayPal refunds the buyer it will be from your account, and you could get hit
with a dispute fee as well.
I don't know how long PayPal disputes take to resolve, but it's possible
the buyer could complete the NSS before it is resolved, and then you'll have
a permanent mark on your record, and you'll still lose money.
|
As far as I know, if the buyer get his full refund, seller can supply this info
to BL and they remove the NSS strike, even after the buyer completed it.
|
|
Author: | yorbrick | Posted: | May 4, 2024 19:10 | Subject: | Re: wrongful NSS | Viewed: | 42 times | Topic: | Help | |
| In Help, coqie writes:
| In Help, peregrinator writes:
| In Help, yorbrick writes:
| Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
Additionally, if the buyer submits a PayPal claim and the seller contests it
and loses, the seller will get hit with an additional dispute fee.
|
That's possible, but I have a strong case. I have proof I shipped it, buyer
acknowledges this, I have confirmation from the shipper they lost it. So why
should I loose this claim? That would be very sad but maybe not impossible. That's
a risk I need to take. The proposal I should just refund it out of my own pocket
while there's paid for insurance is just ridiculous. Then I can place a thousand
orders and once received place a NSS on every single one of them hoping the seller
will refund me right away. Hurray, thousand orders received without spending
a single penny!
|
If you feel you have a strong case, then contest the claim when the buyer makes
the claim. You will need to supply paypal with your evidence so give them what
you have. You should not need to pay out of your pocket as you will be able to
refund out of whatever compensation you can claim from the shipping company.
If you file NSS against other sellers when they have proof of delivery, you will
eventually be banned. You will also lose paypal claims.
|
|
Author: | Adjour | Posted: | May 4, 2024 18:42 | Subject: | Re: wrongful NSS | Viewed: | 44 times | Topic: | Help | |
| In Help, coqie writes:
| Thats true if I can't provide proof of shipping to the buyers paypal address.
If I can, what is the case here, the buyer will be refunded by paypal, not from
my account. This is unfortunately not the first order that got lost in mail so
know this from experience.
|
Um, this 100% is not how this works. At all.
Crystal
|
|
Author: | SezaR | Posted: | May 4, 2024 17:54 | Subject: | Re: wrongful NSS | Viewed: | 38 times | Topic: | Help | |
| In Help, coqie writes:
| In Help, yorbrick writes:
| In Help, coqie writes:
| A buyer placed a NSS (Non Shipping Seller alert) on an order in my store while
there's no doubt about the fact that I shipped it. I provided the shipping
company, tracking code and informed him myself about a delivery issue and the
fact it got lost. I suggested he could open a paypal claim to get refunded. He
finally did this but also placed a NSS what could cause me a lot of damage and
could result in a closure of my store if others do this again. It's already
the second time this happened. I informed him about the consequences this could
have to me and kindly requested to remove the NSS till the paypal claim is handled.
He does not respond. I also contacted bricklink administration but just like
previous time, they probably will take no action.
What can I do to get the NSS removed and how can I wake up bricklink to avoid
incorrect placed NSS in the future? It's very stressfull to receive a NSS
let be when it's based on false accusations.
|
Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself? When you buy a
new car and take full insurance, including damaged caused by yourself and wreck
the car, do you buy an other one without contacting your insurance? No, you try
to get your money back from your expensive insurance first. Fact is that my buyer
is not looking for a refund from me, he just wants a refund what's absolutely
normal. He opened a paypal claim and I provived all information so that won't
be a problem. And again, if paypal decides not to refund, I will.
|
This sentence demonstrates on its own that you don't know how PayPal works
and what is it for.
| But how ridiculous
would it be to refund something without trying the insurance first.
|
Nothing is ridiculous here. You just don't know enough about insurance and
how it works and how can claim it and why it is there.
I would take this as a lesson to learn about PayPal and insurance and how they
work. You use them so it is better to learn about them before you face a serious
problem with a difficult buyer or even a scammer.
I would first contact the shipper and claim the parcel is lost to get my money
back from insurance. This is because, the shipper may try to find the package
and if they do, they will deliver it and won't give you any refund.
Hopefully this process happens within the time-frame of PayPal claim (you can
respond to PayPal claim with delay. They give you a few days to respond). If
later, the shipper accepts the parcel is lost and begin the process to issue
a refund to you, I immediately refund the buyer via PayPal. Otherwise, I provide
the info to PayPal that the parcel is found and is on its way to buyer again.
I hope this helps
| Main problem
is that the buyer is very slow in responding. It took me 3 messages and 5 weeks
to bring to his attention that there was a problem with the delivery. If I didn't
do that he would probably still not know there was a problem. As far as I can
tel from his comment in the NSS he just wanted to cancel the order, not knowing
an NSS is not the right way to do that.
|
|
|
Author: | Nubs_Select | Posted: | May 4, 2024 16:15 | Subject: | Re: wrongful NSS | Viewed: | 36 times | Topic: | Help | |
| In Help, coqie writes:
| In Help, yorbrick writes:
| | You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself? When you buy a
new car and take full insurance, including damaged caused by yourself and wreck
the car, do you buy an other one without contacting your insurance? No, you try
to get your money back from your expensive insurance first. Fact is that my buyer
is not looking for a refund from me, he just wants a refund what's absolutely
normal. He opened a paypal claim and I provived all information so that won't
be a problem. And again, if paypal decides not to refund, I will. But how ridiculous
would it be to refund something without trying the insurance first. Main problem
is that the buyer is very slow in responding. It took me 3 messages and 5 weeks
to bring to his attention that there was a problem with the delivery. If I didn't
do that he would probably still not know there was a problem. As far as I can
tel from his comment in the NSS he just wanted to cancel the order, not knowing
an NSS is not the right way to do that.
|
Paypal will refund. Out of your money. And if you don't agree, they will
charge you extra.
|
Thats true if I can't provide proof of shipping to the buyers paypal address.
If I can, what is the case here, the buyer will be refunded by paypal, not from
my account. This is unfortunately not the first order that got lost in mail so
know this from experience.
|
The buyer will be refunded. Not from “paypal” but specifically from your PayPal
account that they payment was sent to unless you can prove it was delivered (not
prove it was shipped) and if over like $600 or something also have signature
delivery
|
|
Author: | Nubs_Select | Posted: | May 4, 2024 16:13 | Subject: | Re: wrongful NSS | Viewed: | 37 times | Topic: | Help | |
| In Help, coqie writes:
| In Help, peregrinator writes:
| In Help, yorbrick writes:
| Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
Additionally, if the buyer submits a PayPal claim and the seller contests it
and loses, the seller will get hit with an additional dispute fee.
|
That's possible, but I have a strong case. I have proof I shipped it, buyer
acknowledges this, I have confirmation from the shipper they lost it.
|
That is not a strong case. With that you’re 100% guaranteed to lose the PayPal
case. Sellers are fully responsible for eve try package they ship out regardless
of insurance or tracking. If you got an order, packed it up, handed it over to
the post office agent and they immediately tossed it into a fire you would have
to refund the buyer for that. You made a sub contract with the postal company
not the buyer. They buyer paid you for goods and its your responsibility to get
those goods to the buyer
|
|
Author: | 1001bricks | Posted: | May 4, 2024 15:24 | Subject: | Re: wrongful NSS | Viewed: | 54 times | Topic: | Help | |
| In Help, coqie writes:
| In Help, peregrinator writes:
| In Help, yorbrick writes:
| Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
Additionally, if the buyer submits a PayPal claim and the seller contests it
and loses, the seller will get hit with an additional dispute fee.
|
That's possible, but I have a strong case.
|
You don't hear well?
As a seller you legally HAVE TO refund.
You, yourself, NOT PayPal.
Buyer opened a claim? Refund it from PayPal, immediately, and avoid much more
troubles.
|
|
Author: | coqie | Posted: | May 4, 2024 15:21 | Subject: | Re: wrongful NSS | Viewed: | 40 times | Topic: | Help | |
| In Help, yorbrick writes:
| | You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself? When you buy a
new car and take full insurance, including damaged caused by yourself and wreck
the car, do you buy an other one without contacting your insurance? No, you try
to get your money back from your expensive insurance first. Fact is that my buyer
is not looking for a refund from me, he just wants a refund what's absolutely
normal. He opened a paypal claim and I provived all information so that won't
be a problem. And again, if paypal decides not to refund, I will. But how ridiculous
would it be to refund something without trying the insurance first. Main problem
is that the buyer is very slow in responding. It took me 3 messages and 5 weeks
to bring to his attention that there was a problem with the delivery. If I didn't
do that he would probably still not know there was a problem. As far as I can
tel from his comment in the NSS he just wanted to cancel the order, not knowing
an NSS is not the right way to do that.
|
Paypal will refund. Out of your money. And if you don't agree, they will
charge you extra.
|
Thats true if I can't provide proof of shipping to the buyers paypal address.
If I can, what is the case here, the buyer will be refunded by paypal, not from
my account. This is unfortunately not the first order that got lost in mail so
know this from experience.
|
|
Author: | coqie | Posted: | May 4, 2024 15:18 | Subject: | Re: wrongful NSS | Viewed: | 45 times | Topic: | Help | |
| In Help, peregrinator writes:
| In Help, yorbrick writes:
| Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
Additionally, if the buyer submits a PayPal claim and the seller contests it
and loses, the seller will get hit with an additional dispute fee.
|
That's possible, but I have a strong case. I have proof I shipped it, buyer
acknowledges this, I have confirmation from the shipper they lost it. So why
should I loose this claim? That would be very sad but maybe not impossible. That's
a risk I need to take. The proposal I should just refund it out of my own pocket
while there's paid for insurance is just ridiculous. Then I can place a thousand
orders and once received place a NSS on every single one of them hoping the seller
will refund me right away. Hurray, thousand orders received without spending
a single penny!
|
|
Author: | yorbrick | Posted: | May 4, 2024 15:16 | Subject: | Re: wrongful NSS | Viewed: | 29 times | Topic: | Help | |
| | You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself? When you buy a
new car and take full insurance, including damaged caused by yourself and wreck
the car, do you buy an other one without contacting your insurance? No, you try
to get your money back from your expensive insurance first. Fact is that my buyer
is not looking for a refund from me, he just wants a refund what's absolutely
normal. He opened a paypal claim and I provived all information so that won't
be a problem. And again, if paypal decides not to refund, I will. But how ridiculous
would it be to refund something without trying the insurance first. Main problem
is that the buyer is very slow in responding. It took me 3 messages and 5 weeks
to bring to his attention that there was a problem with the delivery. If I didn't
do that he would probably still not know there was a problem. As far as I can
tel from his comment in the NSS he just wanted to cancel the order, not knowing
an NSS is not the right way to do that.
|
Paypal will refund. Out of your money. And if you don't agree, they will
charge you extra.
|
|
Author: | 1001bricks | Posted: | May 4, 2024 15:15 | Subject: | Re: wrongful NSS | Viewed: | 24 times | Topic: | Help | |
| In Help, coqie writes:
| In Help, 1001bricks writes:
| In Help, coqie writes:
| You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself?
|
Insurance is for the seller to be refunded.
Buyer has nothing to do with this, and cannot ask for a refund to the shipper:
only to the seller.
https://www.bricklink.com/message.asp?ID=1467925
|
That's correct, and that's the way I handle it when it's shipped
with insurance from the shipper. But when it's paid by paypal it's already
insured by paypal so why let the buyer pay again for insurance by the shipper?
|
PayPal isn't an insurance; it's a bank which provides a payment service.
They the most often protects the buyer, not always.
| When a buyer does not receive his order it's he who has to open a claim with
paypal in order get refunded
|
No, buyer tells you he didn't receive, you talk with him and simply refund
him.
It's VERY detrimental to you as a seller (you'll have "a bad mark"
and they can close your account) to have PayPal in the middle.
| The claim is opened so at the end a refund will be made
|
You HAVE to immediately and voluntarily refund the buyer through PayPal.
Again, it's VERY bad for the seller to let PayPal decide.
|
|
Author: | peregrinator | Posted: | May 4, 2024 15:13 | Subject: | Re: wrongful NSS | Viewed: | 26 times | Topic: | Help | |
| In Help, coqie writes:
| When a buyer does not receive his order it's he who has to open a claim with
paypal in order get refunded, I can't open a claim for a lost order.
|
Correct, but you can simply refund him.
| The claim is opened so at the end a refund will be made,
if not by payal, then it will be by me. It's just sad that it's so difficult
to get a NSS that was not intended or is not in place, to be removed if the buyer
is not a fast responder.
|
If PayPal refunds the buyer it will be from your account, and you could get hit
with a dispute fee as well.
I don't know how long PayPal disputes take to resolve, but it's possible
the buyer could complete the NSS before it is resolved, and then you'll have
a permanent mark on your record, and you'll still lose money.
|
|
Author: | Nubs_Select | Posted: | May 4, 2024 15:11 | Subject: | Re: wrongful NSS | Viewed: | 28 times | Topic: | Help | |
| In Help, coqie writes:
| In Help, 1001bricks writes:
| In Help, coqie writes:
| You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself?
|
Insurance is for the seller to be refunded.
Buyer has nothing to do with this, and cannot ask for a refund to the shipper:
only to the seller.
https://www.bricklink.com/message.asp?ID=1467925
|
That's correct, and that's the way I handle it when it's shipped
with insurance from the shipper. But when it's paid by paypal it's already
insured by paypal so why let the buyer pay again for insurance by the shipper?
When a buyer does not receive his order it's he who has to open a claim with
paypal in order get refunded, I can't open a claim for a lost order. And
again, this is done. The claim is opened so at the end a refund will be made,
if not by payal, then it will be by me. It's just sad that it's so difficult
to get a NSS that was not intended or is not in place, to be removed if the buyer
is not a fast responder.
|
except if paypal refunds the buyer its comes directly from your balance. so why
make it more difficult by having the buyer claim thre Paypal instead of just
directly refunding it? (unless in Europe Paypal offers insurance ontop of buyer
protection?)
|
|
Author: | peregrinator | Posted: | May 4, 2024 15:08 | Subject: | Re: wrongful NSS | Viewed: | 33 times | Topic: | Help | |
| In Help, yorbrick writes:
| Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
Additionally, if the buyer submits a PayPal claim and the seller contests it
and loses, the seller will get hit with an additional dispute fee.
|
|
Author: | coqie | Posted: | May 4, 2024 15:08 | Subject: | Re: wrongful NSS | Viewed: | 35 times | Topic: | Help | |
| In Help, 1001bricks writes:
| In Help, coqie writes:
| You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself?
|
Insurance is for the seller to be refunded.
Buyer has nothing to do with this, and cannot ask for a refund to the shipper:
only to the seller.
https://www.bricklink.com/message.asp?ID=1467925
|
That's correct, and that's the way I handle it when it's shipped
with insurance from the shipper. But when it's paid by paypal it's already
insured by paypal so why let the buyer pay again for insurance by the shipper?
When a buyer does not receive his order it's he who has to open a claim with
paypal in order get refunded, I can't open a claim for a lost order. And
again, this is done. The claim is opened so at the end a refund will be made,
if not by payal, then it will be by me. It's just sad that it's so difficult
to get a NSS that was not intended or is not in place, to be removed if the buyer
is not a fast responder.
|
|
Author: | 1001bricks | Posted: | May 4, 2024 14:56 | Subject: | Re: wrongful NSS | Viewed: | 48 times | Topic: | Help | |
| In Help, coqie writes:
| You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself?
|
Insurance is for the seller to be refunded.
Buyer has nothing to do with this, and cannot ask for a refund to the shipper:
only to the seller.
https://www.bricklink.com/message.asp?ID=1467925
|
|
Author: | coqie | Posted: | May 4, 2024 14:52 | Subject: | Re: wrongful NSS | Viewed: | 53 times | Topic: | Help | |
| In Help, yorbrick writes:
| In Help, coqie writes:
| A buyer placed a NSS (Non Shipping Seller alert) on an order in my store while
there's no doubt about the fact that I shipped it. I provided the shipping
company, tracking code and informed him myself about a delivery issue and the
fact it got lost. I suggested he could open a paypal claim to get refunded. He
finally did this but also placed a NSS what could cause me a lot of damage and
could result in a closure of my store if others do this again. It's already
the second time this happened. I informed him about the consequences this could
have to me and kindly requested to remove the NSS till the paypal claim is handled.
He does not respond. I also contacted bricklink administration but just like
previous time, they probably will take no action.
What can I do to get the NSS removed and how can I wake up bricklink to avoid
incorrect placed NSS in the future? It's very stressfull to receive a NSS
let be when it's based on false accusations.
|
Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself? When you buy a
new car and take full insurance, including damaged caused by yourself and wreck
the car, do you buy an other one without contacting your insurance? No, you try
to get your money back from your expensive insurance first. Fact is that my buyer
is not looking for a refund from me, he just wants a refund what's absolutely
normal. He opened a paypal claim and I provived all information so that won't
be a problem. And again, if paypal decides not to refund, I will. But how ridiculous
would it be to refund something without trying the insurance first. Main problem
is that the buyer is very slow in responding. It took me 3 messages and 5 weeks
to bring to his attention that there was a problem with the delivery. If I didn't
do that he would probably still not know there was a problem. As far as I can
tel from his comment in the NSS he just wanted to cancel the order, not knowing
an NSS is not the right way to do that.
|
|
Author: | Nubs_Select | Posted: | May 4, 2024 14:38 | Subject: | Re: Error modifying wanted list or applying order | Viewed: | 23 times | Topic: | Technical Issues | |
| In Technical Issues, bricksnorthwest writes:
| Having the same issue
I'm having to adjust quantities and new/used when I do the upload for the
wanted list
Bricklink please fix issue
|
the message you responded to is the solution
https://www.bricklink.com/message.asp?ID=1455953
|
|
Author: | bricksnorthwest | Posted: | May 4, 2024 14:28 | Subject: | Re: Error modifying wanted list or applying order | Viewed: | 19 times | Topic: | Technical Issues | |
| Having the same issue
I'm having to adjust quantities and new/used when I do the upload for the
wanted list
Bricklink please fix issue
In Technical Issues, Dhobeck writes:
| In Technical Issues, imanarchy writes:
| Whenever I try and modify a wanted list I'm getting the attached error.
I tried to part out a new set and change the quantities on a brand new wanted
list and still same thing. I am also unable to apply an order to a wanted list.
Nothing happens.
Anyone seeing something similar?
|
https://www.bricklink.com/message.asp?ID=1455953
|
|
|
Author: | yorbrick | Posted: | May 4, 2024 14:25 | Subject: | Re: wrongful NSS | Viewed: | 50 times | Topic: | Help | |
| In Help, coqie writes:
| A buyer placed a NSS (Non Shipping Seller alert) on an order in my store while
there's no doubt about the fact that I shipped it. I provided the shipping
company, tracking code and informed him myself about a delivery issue and the
fact it got lost. I suggested he could open a paypal claim to get refunded. He
finally did this but also placed a NSS what could cause me a lot of damage and
could result in a closure of my store if others do this again. It's already
the second time this happened. I informed him about the consequences this could
have to me and kindly requested to remove the NSS till the paypal claim is handled.
He does not respond. I also contacted bricklink administration but just like
previous time, they probably will take no action.
What can I do to get the NSS removed and how can I wake up bricklink to avoid
incorrect placed NSS in the future? It's very stressfull to receive a NSS
let be when it's based on false accusations.
|
Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
|
Author: | 1001bricks | Posted: | May 4, 2024 14:07 | Subject: | Re: wrongful NSS | Viewed: | 46 times | Topic: | Help | |
| In Help, 1001bricks writes:
| In Help, coqie writes:
| If I did not ship then I' m responsible. When I did ship, I did my duty and
when it's not delivered that's the responsibility from the deliverer.
|
Sorry, in Europe it's your responsability for the buyer to receive, by Law.
|
Example:
https://europa.eu/youreurope/citizens/consumers/shopping/shipping-delivery/index_en.htm
Missing delivery
If you don't receive your goods within 30 days, or within the agreed time,
you should remind the trader giving them an additional, reasonable time limit
to deliver. For example, if the trader has informed you that your delivery is
delayed by a week because of problems with his suppliers you should consider
giving him that extra week.
If the trader still doesn't deliver within the extended deadline then you're
entitled to terminate your contract and be reimbursed as soon as possible. You
don't have to give the trader extra time if they refuse to deliver or when
an agreed delivery period is essential, for example, if you need the goods for
a specific event, such as a dress for a wedding, and you have informed the trader
of this in advance.
|
|
Author: | SylvainLS | Posted: | May 4, 2024 14:02 | Subject: | Re: wrongful NSS | Viewed: | 48 times | Topic: | Help | |
| Language, please!
In Help, coqie writes:
| If I did not ship then I' m responsible. When I did ship, I did my duty and
when it's not delivered that's the responsibility from the deliverer.
I then request a compensation from the deliverer if possible and refund the buyer
when he paid by iban. When he paid by paypal, what's the case here, he is
entitled for a refund by paypal. We pay […] 6% and more costs for that so
why should I refund from my own pocket and loose money for purchase and shipping
when there's insurance. If your house burns down do you say: "I have
insurance but no problem, I'll pay for it myself"? I don't think
so. Should paypal decide not to refund him I will still do this but not before
that. My concern is that placing a NSS without waiting for the result from a
paypal claim is not helping anyone. How idiot would it be to just refund everyone
who places a NSS? And even then, when I refund but he does not removethe NSS
what do I gain? Do you refund every NSS that is placed? In that case I should
advise everyone who has ordered in your store whether it did arrive or not, to
place a NSS. How easy could it be to get a free delivery.
|
|
|
Author: | 1001bricks | Posted: | May 4, 2024 14:01 | Subject: | Re: wrongful NSS | Viewed: | 52 times | Topic: | Help | |
| In Help, coqie writes:
| If I did not ship then I' m responsible. When I did ship, I did my duty and
when it's not delivered that's the responsibility from the deliverer.
|
Sorry, in Europe it's your responsability for the buyer to receive, by Law.
|
Author: | 1001bricks | Posted: | May 4, 2024 13:29 | Subject: | Re: wrongful NSS | Viewed: | 58 times | Topic: | Help | |
| In Help, coqie writes:
| It's very stressfull to receive a NSS
let be when it's based on false accusations.
|
Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
Simply refund the buyer (if possible from the order page if paid on site), and
if not, provide a proof of refund (like a PDF of the PayPal transaction status
on PayPal) to the NSS.
Then wait, Help Desk is slow.
|
|
Author: | coqie | Posted: | May 4, 2024 13:10 | Subject: | wrongful NSS | Viewed: | 202 times | Topic: | Help | |
| A buyer placed a NSS (Non Shipping Seller alert) on an order in my store while
there's no doubt about the fact that I shipped it. I provided the shipping
company, tracking code and informed him myself about a delivery issue and the
fact it got lost. I suggested he could open a paypal claim to get refunded. He
finally did this but also placed a NSS what could cause me a lot of damage and
could result in a closure of my store if others do this again. It's already
the second time this happened. I informed him about the consequences this could
have to me and kindly requested to remove the NSS till the paypal claim is handled.
He does not respond. I also contacted bricklink administration but just like
previous time, they probably will take no action.
What can I do to get the NSS removed and how can I wake up bricklink to avoid
incorrect placed NSS in the future? It's very stressfull to receive a NSS
let be when it's based on false accusations.
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|
Author: | iprice | Posted: | May 4, 2024 08:35 | Subject: | Re: Prince Harry 2008 | Viewed: | 38 times | Topic: | Help | |
| In Help, brickisred writes:
| In Help, yorbrick writes:
| In Help, robertomcevoya writes:
| Hi
Does anyone remember a Prince Harry model by Canadian artist Sarah Mackenzie
from 2008?
|
Did it come with spare parts?
|
Apparently it was made entirely from a spare parts bin
|
LOL.
I believe it's pretty much exclusive to the U.S. now. Thankfully.
|
Author: | brickisred | Posted: | May 4, 2024 07:37 | Subject: | Re: Prince Harry 2008 | Viewed: | 43 times | Topic: | Help | |
| In Help, yorbrick writes:
| In Help, robertomcevoya writes:
| Hi
Does anyone remember a Prince Harry model by Canadian artist Sarah Mackenzie
from 2008?
|
Did it come with spare parts?
|
Apparently it was made entirely from a spare parts bin
|
Author: | yorbrick | Posted: | May 4, 2024 06:19 | Subject: | Re: Prince Harry 2008 | Viewed: | 42 times | Topic: | Help | |
| In Help, robertomcevoya writes:
| Hi
Does anyone remember a Prince Harry model by Canadian artist Sarah Mackenzie
from 2008?
|
Did it come with spare parts?
|
Author: | robertomcevoya | Posted: | May 4, 2024 03:20 | Subject: | Prince Harry 2008 | Viewed: | 112 times | Topic: | Help | |
| Hi
Does anyone remember a Prince Harry model by Canadian artist Sarah Mackenzie
from 2008?
|
Author: | Dhobeck | Posted: | May 3, 2024 16:34 | Subject: | Re: Error modifying wanted list or applying order | Viewed: | 28 times | Topic: | Technical Issues | |
| In Technical Issues, imanarchy writes:
| Whenever I try and modify a wanted list I'm getting the attached error.
I tried to part out a new set and change the quantities on a brand new wanted
list and still same thing. I am also unable to apply an order to a wanted list.
Nothing happens.
Anyone seeing something similar?
|
https://www.bricklink.com/message.asp?ID=1455953
|
|
Author: | RebelliousBrick | Posted: | May 3, 2024 16:33 | Subject: | Re: Error modifying wanted list or applying order | Viewed: | 25 times | Topic: | Technical Issues | |
| In Technical Issues, imanarchy writes:
| Whenever I try and modify a wanted list I'm getting the attached error.
I tried to part out a new set and change the quantities on a brand new wanted
list and still same thing. I am also unable to apply an order to a wanted list.
Nothing happens.
Anyone seeing something similar?
|
Bricklink has been merging parts over the last few weeks/months and it means
that you now have 1 or more duplicate parts on 1 or more of your wanted lists.
|
|
Author: | imanarchy | Posted: | May 3, 2024 16:26 | Subject: | Error modifying wanted list or applying order | Viewed: | 63 times | Topic: | Technical Issues | |
| Whenever I try and modify a wanted list I'm getting the attached error.
I tried to part out a new set and change the quantities on a brand new wanted
list and still same thing. I am also unable to apply an order to a wanted list.
Nothing happens.
Anyone seeing something similar?
|
|
Author: | SylvainLS | Posted: | May 3, 2024 13:08 | Subject: | Re: Error while searching for 2524 | Viewed: | 27 times | Topic: | Technical Issues | |
| In Technical Issues, infinibrix writes:
🤔 It looks like a back-end error but everything works well for me, on both:
— Falkon 24.01.75 on Linux (= Qt WebEngine = Chrome 87.xxx),
— Firefox 125.0.3 on Linux.
What browsers are you all using?
|
Author: | Saitobricks.ca | Posted: | May 3, 2024 13:02 | Subject: | Re: Error while searching for 2524 | Viewed: | 23 times | Topic: | Technical Issues | |
| In Technical Issues, v100Bricks writes:
| Definately still an error searching All Item for 2524 or even by the part name.
Backpack Non-Opening
|
Working here
|
|
Author: | Nubs_Select | Posted: | May 3, 2024 13:01 | Subject: | Re: Error while searching for 2524 | Viewed: | 24 times | Topic: | Technical Issues | |
| In Technical Issues, v100Bricks writes:
| Definately still an error searching All Item for 2524 or even by the part name.
Backpack Non-Opening
|
Works over here
|
|
Author: | Stellar | Posted: | May 3, 2024 12:58 | Subject: | Re: Error while searching for 2524 | Viewed: | 23 times | Topic: | Technical Issues | |
| In Technical Issues, v100Bricks writes:
| Getting an error while searching for a particular item 2524
|
Working for me, strange!
|
|
Author: | infinibrix | Posted: | May 3, 2024 12:54 | Subject: | Re: Error while searching for 2524 | Viewed: | 27 times | Topic: | Technical Issues | |
| In Technical Issues, v100Bricks writes:
| Definately still an error searching All Item for 2524 or even by the part name.
Backpack Non-Opening
|
Getting the same issue. Stick to using advanced search for now perhaps as this
works fine:-
https://www.bricklink.com/catalogSearch.asp?utm_content=subnav
|
Author: | v100Bricks | Posted: | May 3, 2024 12:46 | Subject: | Re: Error while searching for 2524 | Viewed: | 29 times | Topic: | Technical Issues | |
| Definately still an error searching All Item for 2524 or even by the part name.
Backpack Non-Opening
|
Author: | Nubs_Select | Posted: | May 3, 2024 12:43 | Subject: | Re: What is this part really?b | Viewed: | 36 times | Topic: | Help | |
| In Help, edeevo writes:
| In Help, SezaR writes:
Those kinds of parts always seem to fit in my very special bin!
Life is Good.
~Ed.
|
|
Author: | BricksThatStick | Posted: | May 3, 2024 12:42 | Subject: | Re: Error while searching for 2524 | Viewed: | 24 times | Topic: | Technical Issues | |
| In Technical Issues, SylvainLS writes:
| In Technical Issues, v100Bricks writes:
| Getting an error while searching for a particular item 2524
|
It works here.
|
I get this here with an 'All Items' search
|
|
Author: | SylvainLS | Posted: | May 3, 2024 11:31 | Subject: | Re: Error while searching for 2524 | Viewed: | 30 times | Topic: | Technical Issues | |
| In Technical Issues, v100Bricks writes:
| Getting an error while searching for a particular item 2524
|
It works here. Maybe a temporary glitch, try again?
|
Author: | SylvainLS | Posted: | May 3, 2024 11:19 | Subject: | Re: lego studio | Viewed: | 15 times | Topic: | Help | |
| In Help, iprice writes:
| In Help, joosthi writes:
| what does a ! in yellow mean in the parts list?
|
It means that part is not available in the selected colour.
|
Yes, move the mouse over the ! and there’ll be a tooltip that explains the exact
problem (whether it’s the colour or an LDraw variant that’s not recognized by
BrickLink).
|
|
Author: | zorbanj | Posted: | May 3, 2024 10:55 | Subject: | Re: What is this part really?b | Viewed: | 36 times | Topic: | Help | |
| In Help, yorbrick writes:
| | In another message you feel the irresistible urge to compliment clones on a site
run by LEGO.
|
They aren't complimenting them. They are implying that COBI parts are not
rubbish that should be thrown away / destroyed and that there are people that
will buy them. Which is true. COBI parts do crop up in used LEGO lots and there
are people that want them. It is incredibly wasteful to destroy items like that
just because they are not LEGO branded. It is far better to pop them in a tub
and sell on as bulk COBI once the tub is full, or bulk mixed clones if they are
with other brands. Obviously they cannot be sold here but that doesn't mean
there is not a market for them, or that they should be destroyed.
|
Yes, this is exactly it, thanks yorbrick.
|
|
Author: | zorbanj | Posted: | May 3, 2024 10:54 | Subject: | Re: What is this part really?b | Viewed: | 35 times | Topic: | Help | |
| In Help, Shintaku writes:
| In Help, zorbanj writes:
| In Help, Macaronis writes:
| In Help, SezaR writes:
Its a part that helps fill the recycling bin.
|
COBI is a very high quality clone, and there is a market for it.
|
How ironic.
In one message you say that I handle my business poorly.
|
No, I said you handled the transaction you posted about poorly. I didn't
say anything about your business. In fact, your stats are excellent and I would
have no problem buying from you.
Also, I don't see any irony here.
| In another message you feel the irresistible urge to compliment clones on a site
run by LEGO.
|
Yes, point being that you can do something good with this particular clone instead
of clogging a landfill with it.
|
|
Author: | 1001bricks | Posted: | May 3, 2024 10:32 | Subject: | Re: Is there a way to view a Wanted List Weight? | Viewed: | 20 times | Topic: | Help | |
| In Help, Scirollo writes:
| I'm currently trying to project the weight of a creation I'm going to
build and it has a lot more smaller pieces than anticipated, so I wanted to know
if I can view total weight, as parts count would be inaccurate for this.
I know the part weights are registered on this website, but I want to know if
there's a way to see all this info without having it in someone's cart.
Thanks so much
|
https://www.brickstore.dev/
Free, open source.
Import your wanted-list, you'll get the weight of 1, some or all items, whatever
you wish.
|
|
Author: | tzezula | Posted: | May 3, 2024 09:35 | Subject: | Re: Is there a way to view a Wanted List Weight? | Viewed: | 19 times | Topic: | Help | |
| I can think of (2) options to get the estimated weight.
The easiest would be if you have your MOC modeled in Studio.
Go to: Model Tab Model Info Physical Information Tab
Or, if you only have the pieces in a Wanted List, go to purchase all the pieces
and "Add to Cart".
Then go and "View Cart" for all the sellers that complete the wanted
list and record the estimated weight.
Unfortunately then you need to add all the individual order weights together.
Would be interested to know if there is a more direct solution...
|
Author: | edeevo | Posted: | May 3, 2024 09:35 | Subject: | Re: What is this part really?b | Viewed: | 30 times | Topic: | Help | |
| In Help, SezaR writes:
Those kinds of parts always seem to fit in my very special bin!
Life is Good.
~Ed.
|
|
|
Author: | yorbrick | Posted: | May 3, 2024 09:16 | Subject: | Re: What is this part really?b | Viewed: | 37 times | Topic: | Help | |
| | I mean, you have always had the chance here to also sell clone and competitors
parts and this is totally alllowaaaah, no it's not any more.
LEGO didn't want us to sell competitors on their platforms (and some whiners
even blamed them and complained about that!) and I'm sure they're super
happy seeing people sponsoring COBI here or other brands! Why not! I mean, they're
totally into supporting competitors.
|
Before LEGO took over, sellers were not allowed to sell COBI here, nor other
clones like Megabloks nor other perfectly legal CE certified brands. Sellers
were allowed to sell parts such as those from Brick Arms, Brick Warriors, Brick
Forge, etc where they complimented LEGO MOCs, especially where they were minifigure
accessories that LEGO did not produce.
| Sometimes I really question myself over how do some people brains work.
|
As do many others about your little one.
|
|
Author: | yorbrick | Posted: | May 3, 2024 09:11 | Subject: | Re: What is this part really?b | Viewed: | 39 times | Topic: | Help | |
| | I didn't speak about COBI as illegal (try to quote me, I dare you), I said
that MOST bricks you see are illegal. Which is true. Lepin was illegal. Enlighten
is. And I don't go on because, differently from you, I don't want to
advertise such bricks. But I know what it makes in EUROPE a brick illegal, since
you do NOT have a clue of the topic, but I do.
|
I will quote you ...
It's really a pain to spend a lot of time sorting bricks separing cheap
clones
like COBI and so on from the actual LEGO and encouraging people to keep them
in order to make some small (to nearly zero) profit is not a good attitude for
this platform. I strongly believe that the money you can gain out of selling
stuff like clones (most of them are also illegal in most countries) is
a small
amount compared to the time you lose in separing the bricks, converted into money.
Yours is shortsighted business.
You specifically name one brand and one brand only as a cheap clone, and then
go on to say that most clones are illegal in most countries. As you have only
specifically mentioned one clone brand, COBI, and then gone on to say that most
clones are illegal the implication is that COBI is illegal in most countries.
If you had not meant that COBI is illegal, then you should not have stated the
name before saying most clones are illegal.
| In Europe all toys must undergo the Communitee Europeenne mark, which is MANDATORY
for all toys. Chinese bricks, for instance, do not have this mark on their toys,
and since it is mandatory, they are totally illegal to be sold in Europe which
have more severe control laws over toys, because, guess what, we do care about
the children's health.
However, still, you lack mere comprehension.
|
No I don't. But you really seem to lack perspective.
| I'm not speaking about wheter is good or wrong to buy such crap (when legal!),
I'm talking about the stuff that it's totally wrong to use THIS forum
to compliment about third party low quality competitors, even if legal.
|
And what about third party high quality competitors' parts that can be mistaken
for LEGO, as happened here?
If you read the thread, someone found a COBI piece. Someone else replied to imply
that it should be destroyed. Someone else said don't destroy it, save it
as it is is a quality piece that others might value. Then you throw a wobbly
saying that people should not discuss the quality of clone brands.
| Would you go to a Ferrari spare parts community and spread your poorly concealed
love for Hyundais? Of course you would not.
|
If someone found a Hyundai part that looked like a Ferrari part in a box that
contained many other Ferrari parts and asked about it on a Ferrari spare parts
forum, then someone else said it is a Hyundai part and someone else said destroy
it, then someone else said don't destroy it as it is a quality part that
has a use and some value to others, I would not be in a fit of rage just because
somebody said a part for another brand has value.
| There are places in where it fits to speak about some topics, and places where
it doesn't at all.
|
This thread is about a part from a clone brand that has been shown and asked
to be identified, as the owner mistook it for LEGO. Saying that the part still
has value even though it is not LEGO is perfectly appropriate in such a thread.
Discussing that such parts exist also makes sense on a LEGO forum so that other
people do not mistakenly identify bricks that are similar to LEGO as LEGO. It
is no less appropriate to say that a clone part should not be destroyed than
to say that a clone part should be destroyed. Both statements are discussing
a clone part. Yet you only take offense at the one that says don't destroy
it.
The first post in this thread is about a COBI part, as that is what is shown.
Is it appropriate to show such a part even if it is by mistake as the owner thought
it was a LEGO part? If you don't like it, then you can report the thread
saying that it is advertising clone parts that should not be discussed on a forum
owned by LEGO.
| Making high praises of competitor brands on a LEGO ran site is totally out of
context.
|
They are not making high praises. They simply said "COBI is a very high quality
clone, and there is a market for it." That is a true statement. It is better
to keep and reuse something than it is to destroy because it is not LEGO. There
was no statement such as COBI is better than LEGO, there was no statement that
people should not buy LEGO but buy COBI instead, just a short sentence that a
clone part should not be destroyed because someone might be able to use it.
|
|
Author: | Shintaku | Posted: | May 3, 2024 09:01 | Subject: | Re: What is this part really?b | Viewed: | 34 times | Topic: | Help | |
| In Help, peregrinator writes:
| In Help, Shintaku writes:
| And since monopolies aren't good (as also unfair competition, but this you
seem to forget) if you want to keep this conversation going on since is a me
vs you issue, I welcome you to pm me and discuss it without bothering the whole
forum with a totally offtopic argument.
|
You're the one who's arguing! It really is OK to say that Cobi bricks
are high quality (even in a Lego forum), and silly to compare them to bricks
that are illegal in the EU (Cobi is a Polish company).
|
After all, I want to add (but you can't modify posts here)...
...why should I think it's wrong talking about clone and competitors here?
I mean, you have always had the chance here to also sell clone and competitors
parts and this is totally alllowaaaah, no it's not any more.
LEGO didn't want us to sell competitors on their platforms (and some whiners
even blamed them and complained about that!) and I'm sure they're super
happy seeing people sponsoring COBI here or other brands! Why not! I mean, they're
totally into supporting competitors.
Sometimes I really question myself over how do some people brains work.
|
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