  
| Author: | Shintaku  | | Posted: | Apr 26, 2024 21:04 | | Subject: | Extortion | | Viewed: | 243 times | | Topic: | Help | |
|
| Hello,
today something very bad happened.
An user made me an order, paid, and I shipped it.
Out of 233 parts, he declared that 1 was incorrect and 5 missing.
I went on my shop to see if I could reship the missing/wrong items but to my
surprise, none of them were available.
I don't want problems, so for a few bucks, I refunded those parts.
Probably, this buyer saw me weak because he then became demanding.
- I'm not happy with the refund. Either you send me half the shipping price
as a compensation, or I will cancel the entire order and ship it back on your
behalf.
Once noted that PayPal states that though he's entitled to, it's on HIS
behalf it became.
- No it's on your behalf. If before I said that I was ok with half shipping
price, now it's full shipping price, or I will cancel the order and open
a claim as "not as described".
I remarked that the parts not as described were refunded, but he said that he
was not needing the order as a whole.
I then went on his feedback profile and see that he already tried this trick
before. A seller paid him to ship the order back, and he never did.
Can we do something in these cases, or are we totally powerless?
I'm not speaking about the PayPal claim, I know I will win it.
But is there a way to defend ourselves from this kind of users?
|
|
Message Has 3 Replies:  Re: Extortion - 1001bricks (52324) | [...] [...] When was it received? You've a proof of reception (but of course he received because he complains, but for PayPal)? Order total + shipping price? [...]
(11 days ago, Apr 26, 2024, to Help) |
Re: Extortion - kzinti (4924) | [...] Leave a note in feedback: Claims X parts missing, refund issued, buyer demanded half off shipping. BEWARE! I think this fits.
(11 days ago, Apr 27, 2024, to Help) |
Re: Extortion - Adjour (2457)  | [...] How much was shipping? half off doesn't tell us much. I usually offer to cover shipping if I can't replace something. Often that's the same amount they [...]
(10 days ago, Apr 27, 2024, to Help) |
7 Messages in this Thread: Msg 1 « - Shintaku (3768) 11 days ago Apr 26, 2024 to Help
 Msg 2 - 1001bricks (52324) 11 days ago Apr 26, 2024 to Help
  Msg 3 - Shintaku (3768) 11 days ago Apr 27, 2024 to Help
Msg 4 - kzinti (4924) 11 days ago Apr 27, 2024 to Help
Msg 5 - Shintaku (3768) 11 days ago Apr 27, 2024 to Help
Msg 6 - Adjour (2457) 10 days ago Apr 27, 2024 to Help
Msg 7 - junkpile (983) 8 days ago Apr 30, 2024 to Help
Entire thread on one page
This message and all its replies on one page
|
|
Italy, Lombardia
