|
 |
| | | Author: | Shintaku  | | Posted: | Apr 26, 2024 21:04 | | Subject: | Extortion | | Viewed: | 243 times | | Topic: | Help | |
|
| Hello,
today something very bad happened.
An user made me an order, paid, and I shipped it.
Out of 233 parts, he declared that 1 was incorrect and 5 missing.
I went on my shop to see if I could reship the missing/wrong items but to my
surprise, none of them were available.
I don't want problems, so for a few bucks, I refunded those parts.
Probably, this buyer saw me weak because he then became demanding.
- I'm not happy with the refund. Either you send me half the shipping price
as a compensation, or I will cancel the entire order and ship it back on your
behalf.
Once noted that PayPal states that though he's entitled to, it's on HIS
behalf it became.
- No it's on your behalf. If before I said that I was ok with half shipping
price, now it's full shipping price, or I will cancel the order and open
a claim as "not as described".
I remarked that the parts not as described were refunded, but he said that he
was not needing the order as a whole.
I then went on his feedback profile and see that he already tried this trick
before. A seller paid him to ship the order back, and he never did.
Can we do something in these cases, or are we totally powerless?
I'm not speaking about the PayPal claim, I know I will win it.
But is there a way to defend ourselves from this kind of users?
|
|
|
| | | | | |
| | | | | Author: | 1001bricks | | Posted: | Apr 26, 2024 21:27 | | Subject: | Re: Extortion | | Viewed: | 83 times | | Topic: | Help | |
|
| In Help, Shintaku writes:
| | Can we do something in these cases, or are we totally powerless?
|
When was it received?
You've a proof of reception (but of course he received because he complains,
but for PayPal)?
Order total + shipping price?
Refunded parts price?
Qty of parts refunded // total parts?
You did well refunding what was said damaged/missing.
| | I'm not speaking about the PayPal claim, I know I will win it.
|
Then simply ignore?
| | But is there a way to defend ourselves from this kind of users?
|
It's possible they were damaged/missing.
Regarding returning goods, it's also possible - depending your conditions,
when it was received, etc.
But at the buyer cost AFAIK. NOT at your cost.
|
|
| | | | | | | | | |
| | | | | | | Author: | Shintaku | | Posted: | Apr 27, 2024 10:20 | | Subject: | Re: Extortion | | Viewed: | 64 times | | Topic: | Help | |
|
| In Help, 1001bricks writes:
| | In Help, Shintaku writes:
| | Can we do something in these cases, or are we totally powerless?
|
When was it received?
You've a proof of reception (but of course he received because he complains,
but for PayPal)?
|
Yes I have.
| |
Order total + shipping price?
Refunded parts price?
Qty of parts refunded // total parts?
|
2€ on over 100€ because they were just 6 parts over 226.
| | You did well refunding what was said damaged/missing.
|
Thanks
| |
| | I'm not speaking about the PayPal claim, I know I will win it.
|
Then simply ignore?
|
I can't for how I'm done.
| |
| | But is there a way to defend ourselves from this kind of users?
|
It's possible they were damaged/missing.
Regarding returning goods, it's also possible - depending your conditions,
when it was received, etc.
But at the buyer cost AFAIK. NOT at your cost.
|
I agree with that.
|
|
|
| | | | | |
| | | | | Author: | kzinti | | Posted: | Apr 27, 2024 00:00 | | Subject: | Re: Extortion | | Viewed: | 81 times | | Topic: | Help | |
|
| In Help, Shintaku writes:
| | Hello,
today something very bad happened.
An user made me an order, paid, and I shipped it.
Out of 233 parts, he declared that 1 was incorrect and 5 missing.
I went on my shop to see if I could reship the missing/wrong items but to my
surprise, none of them were available.
I don't want problems, so for a few bucks, I refunded those parts.
Probably, this buyer saw me weak because he then became demanding.
- I'm not happy with the refund. Either you send me half the shipping price
as a compensation, or I will cancel the entire order and ship it back on your
behalf.
Once noted that PayPal states that though he's entitled to, it's on HIS
behalf it became.
- No it's on your behalf. If before I said that I was ok with half shipping
price, now it's full shipping price, or I will cancel the order and open
a claim as "not as described".
I remarked that the parts not as described were refunded, but he said that he
was not needing the order as a whole.
I then went on his feedback profile and see that he already tried this trick
before. A seller paid him to ship the order back, and he never did.
Can we do something in these cases, or are we totally powerless?
I'm not speaking about the PayPal claim, I know I will win it.
But is there a way to defend ourselves from this kind of users?
|
Leave a note in feedback: Claims X parts missing, refund issued, buyer demanded
half off shipping. BEWARE!
I think this fits.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Shintaku | | Posted: | Apr 27, 2024 10:21 | | Subject: | Re: Extortion | | Viewed: | 72 times | | Topic: | Help | |
|
| In Help, kzinti writes:
| | In Help, Shintaku writes:
| | Hello,
today something very bad happened.
An user made me an order, paid, and I shipped it.
Out of 233 parts, he declared that 1 was incorrect and 5 missing.
I went on my shop to see if I could reship the missing/wrong items but to my
surprise, none of them were available.
I don't want problems, so for a few bucks, I refunded those parts.
Probably, this buyer saw me weak because he then became demanding.
- I'm not happy with the refund. Either you send me half the shipping price
as a compensation, or I will cancel the entire order and ship it back on your
behalf.
Once noted that PayPal states that though he's entitled to, it's on HIS
behalf it became.
- No it's on your behalf. If before I said that I was ok with half shipping
price, now it's full shipping price, or I will cancel the order and open
a claim as "not as described".
I remarked that the parts not as described were refunded, but he said that he
was not needing the order as a whole.
I then went on his feedback profile and see that he already tried this trick
before. A seller paid him to ship the order back, and he never did.
Can we do something in these cases, or are we totally powerless?
I'm not speaking about the PayPal claim, I know I will win it.
But is there a way to defend ourselves from this kind of users?
|
Leave a note in feedback: Claims X parts missing, refund issued, buyer demanded
half off shipping. BEWARE!
I think this fits.
|
I will surely leave a bad feedback, but I am sure I will get one back in return...
|
|
|
| | | | | |
| | | | | Author: | Adjour | | Posted: | Apr 27, 2024 20:02 | | Subject: | Re: Extortion | | Viewed: | 103 times | | Topic: | Help | |
|
| In Help, Shintaku writes:
| | Hello,
today something very bad happened.
An user made me an order, paid, and I shipped it.
Out of 233 parts, he declared that 1 was incorrect and 5 missing.
I went on my shop to see if I could reship the missing/wrong items but to my
surprise, none of them were available.
I don't want problems, so for a few bucks, I refunded those parts.
Probably, this buyer saw me weak because he then became demanding.
- I'm not happy with the refund. Either you send me half the shipping price
as a compensation, or I will cancel the entire order and ship it back on your
behalf.
Once noted that PayPal states that though he's entitled to, it's on HIS
behalf it became.
- No it's on your behalf. If before I said that I was ok with half shipping
price, now it's full shipping price, or I will cancel the order and open
a claim as "not as described".
I remarked that the parts not as described were refunded, but he said that he
was not needing the order as a whole.
I then went on his feedback profile and see that he already tried this trick
before. A seller paid him to ship the order back, and he never did.
Can we do something in these cases, or are we totally powerless?
I'm not speaking about the PayPal claim, I know I will win it.
But is there a way to defend ourselves from this kind of users?
|
How much was shipping?
half off doesn't tell us much.
I usually offer to cover shipping if I can't replace something. Often that's
the same amount they paid just for shipping or close to it.
So for example, if shipping was $8, and they have to pay $4 to get the parts
from someone else, that's totally a reasonable request IMO.
Crystal
|
|
|
| | | | | | | | | |
| | | | | | | Author: | junkpile | | Posted: | Apr 30, 2024 13:43 | | Subject: | Re: Extortion | | Viewed: | 63 times | | Topic: | Help | |
|
| Honestly, If all this is in messages within Bricklink so that Admins can see
it noting that the buyer keeps changing demands then the Admins should remove
this person from Bricklink.
It doesn't matter how much shipping was, the fact that this person keeps
changing what they say and want is proof they have no honor and cannot be trusted.
It breaks the faith of this community as a whole.
We are human and make mistakes and most sellers are honest and if we pull a ton
of orders and make 1 part error we fix it. But that doesn't give anyone
the right to take extreme advantage of a person.... no matter how much the cost.
On a side note for cases where the buyer lies to get $$ back or more parts:
I suggest taking pics of parts prior to shipment so when you get anyone who is
lies and says they didn't get what they did... you have proof for Paypal
and Bricklink, and if your in the U.S. the postal fraud department that has huge
fines. Just another way to combat crime. 
|
|
|
|
|
|
Italy, Lombardia
France, Provence-Alpes-Côte d'Azur
USA, Missouri
