Discussion Forum: General: Message 1465729
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 Author: jennnifer View Messages Posted By jennnifer
 Posted: Apr 21, 2024 11:44
 Subject: Re: Help desk not responding
 Viewed: 63 times
 Topic: General
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jennnifer (3535)

Location:  USA, Illinois
Member Since Contact Type Status
Sep 8, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Old Grey Bricks
In General, bricksinbloom writes:
  How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again

Whatever Help Desk 'upgrades' they did that switched us to a ticketless
system did our community a real disservice. People rely on this site for their
income and shouldn't have to resort to posting in the Forum to get a reliable
response.

BrickLink please fix this.

Thanks,
~Jen

Message is in Reply To:

View Thread Help desk not responding - connectbrick (13135) 
How long on average is it taking for the help desk to respond? My account is currently sitting with two nss despite providing bricklink with the details it needs to remove them. [...]
(1 month ago, Apr 16, 2024, to General)

17 Messages in this Thread:

 Msg 1 - connectbrick (13135)  1 month ago Apr 16, 2024 to General
 Msg 2 - minifig.only (432) 1 month ago Apr 16, 2024 to General
 Msg 3 - uticabrix (11940) 1 month ago Apr 16, 2024 to General
 Msg 4 - Swatson217 (490) 1 month ago Apr 16, 2024 to General
 Msg 5 - randyf (442) 1 month ago Apr 16, 2024 to General
 Msg 6 - 1001bricks (52398) 1 month ago Apr 16, 2024 to General
 Msg 7 - macebobo (2441) 1 month ago Apr 16, 2024 to General
 Msg 8 - UTLF (1267) 1 month ago Apr 16, 2024 to General
 Msg 9 - Swatson217 (490) 1 month ago Apr 16, 2024 to General
 Msg 10 - zorbanj (820) 1 month ago Apr 16, 2024 to General
 Msg 11 - zorbanj (820) 1 month ago Apr 16, 2024 to General
 Msg 12 - uticabrix (11940) 1 month ago Apr 16, 2024 to General
 Msg 13 - 1001bricks (52398) 1 month ago Apr 16, 2024 to General
 Msg 14 - zorbanj (820) 30 days ago Apr 19, 2024 to General
 Msg 15 - connectbrick (13135)  30 days ago Apr 19, 2024 to General
 Msg 16 - change (7737) 29 days ago Apr 20, 2024 to General
 Msg 17 « - jennnifer (3535) 28 days ago Apr 21, 2024 to General

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