How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
Whatever Help Desk 'upgrades' they did that switched us to a ticketless
system did our community a real disservice. People rely on this site for their
income and shouldn't have to resort to posting in the Forum to get a reliable
response.
USA, Illinois
