Author:  uticabrix  Posted:  Apr 16, 2024 09:00  Subject:  Re: Help desk not responding  Viewed:  59 times  Topic:  General Cancel Reply

BrickLink ID Card uticabrix (12078) Location:  USA, New York Member Since Contact Type Status Aug 30, 2018 Seller Store: Utica Brix

In General, bricksinbloom writes:    How long on average is it taking for the help desk to respond? My account is currently sitting with two nss despite providing bricklink with the details it needs to remove them. In the past it would be sorted overnight but it's been about 2 weeks I believe. I'm scared to open a new ticket in case it goes back to the end of the queue again You would think the would get more staffing and more updated platform since some of us spend over $600 a month for this service.

Message is in Reply To:

Help desk not responding - connectbrick (13211)

How long on average is it taking for the help desk to respond? My account is currently sitting with two nss despite providing bricklink with the details it needs to remove them. [...] (2 months ago, Apr 16, 2024, to General)

Message Has 2 Replies:

Re: Help desk not responding - Swatson217 (503)

I finally sent an email to Lego corporate asking them to address this situation. Maybe if all sellers send them emails, they will at least communicate SOMETHING about the situation. [...] (2 months ago, Apr 16, 2024, to General)

Re: Help desk not responding - zorbanj (825)

[...] You have ~ $20,000 of Bricklink sales per month? (2 months ago, Apr 16, 2024, to General)

17 Messages in this Thread:

 Msg 1 - connectbrick (13211) 2 months ago Apr 16, 2024 to General
 Msg 2 - minifig.only (433) 2 months ago Apr 16, 2024 to General
 Msg 3 « - uticabrix (12078) 2 months ago Apr 16, 2024 to General
 Msg 4 - Swatson217 (503) 2 months ago Apr 16, 2024 to General
 Msg 5 - randyf (442) 2 months ago Apr 16, 2024 to General
 Msg 6 - 1001bricks (52463) 2 months ago Apr 16, 2024 to General
 Msg 7 - macebobo (2459) 2 months ago Apr 16, 2024 to General
 Msg 8 - UTLF (1267) 2 months ago Apr 16, 2024 to General
 Msg 9 - Swatson217 (503) 2 months ago Apr 16, 2024 to General
 Msg 10 - zorbanj (825) 2 months ago Apr 16, 2024 to General
 Msg 11 - zorbanj (825) 2 months ago Apr 16, 2024 to General
 Msg 12 - uticabrix (12078) 2 months ago Apr 16, 2024 to General
 Msg 13 - 1001bricks (52463) 2 months ago Apr 16, 2024 to General
 Msg 14 - zorbanj (825) 1 month ago Apr 19, 2024 to General
 Msg 15 - connectbrick (13211) 1 month ago Apr 19, 2024 to General
 Msg 16 - change (7739) 1 month ago Apr 20, 2024 to General
 Msg 17 - jennnifer (3536) 1 month ago Apr 21, 2024 to General