  
| Author: | pcthurman  | | Posted: | Apr 18, 2024 10:40 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 26 times | | Topic: | Problem Order | |
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| In Problem Order, Brickwilbo writes:
| | In Problem Order, pcthurman writes:
| | I have been buying on this site for 20 years. Never have I had a problem paying
for an order until now.
My seller sent me an invoice, I paid for the order, the seller contacted me and
told me he forgot to add in the shipping and that he would send another invoice
for that. Knowing the seller could not invoice me for just shipping, I told the
seller to hold on to the order for 1 week and I would place another order so
that they could then invoice me for the shipping for both orders and send them
both together.
To me this seemed like a no-brainer. It gets me a bunch of parts I need and I
get to save on shipping and the seller gets the shipping costs paid.
1 week goes by and I place my second order, the seller sends me an invoice for
the second order, but I think something must have been wrong with it because
when I clicked into the invoice there was a message at the top of it that the
invoice had been updated and it had a "Go" link.
Okay this is new; I have never seen an invoice with a "Go" link before.
I click on the link, and it takes me to another invoice that looks identical
to the first invoice. I read through the invoice, as I always do, make sure it
all looks correct, and go back up to the top to click on the "Pay" button
only there isn't a "Pay" button. I look on my orders page, no "pay"
button next to the order. I look on the order itself, no "Pay" button.
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Maybe this new invoice is updated with postage?
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The first payment went through just fine as an onsite PayPal transaction. At
this point I would think that my order would automatically default to paid. As
I have never had a store on Bricklink, I do not know how the Bricklink system
works when an order is paid. The seller contacted me after this and explained
that he had forgotten to include the shipping costs and would send an invoice
for them. Knowing that a store cannot send an invoice for an order that has already
been paid for, I sent back a message to the seller with a solution. I would place
another order on the following Monday, and he could then invoice me for that
order and the shipping costs to ship both orders in the same package. He agreed
to this and that following Monday I placed my second order at his store. When
I checked out, the final checkout screen had Batch 1 and Batch 2 on it. Even
though my 1st order had been paid for, both orders were included. He sent me
an invoice that included shipping and a credit for the amount of money I paid
on the first order minus the state taxes. I cannot pay for the order. The seller
has contacted the Help Desk to find a solution.
I would like to think that all he has to do is refund the money I paid, mark
the order as ready or packed and then he could send a new invoice similar to
how a store would manage an order that paid with an offsite payment where taxes
could not be remitted to Bricklink?
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Message is in Reply To: Message Has 1 Reply: 20 Messages in this Thread:  Msg 1 - pcthurman (1216)  1 month ago Apr 17, 2024 to Problem Order
 Msg 2 - Nubs_Select (3818) 1 month ago Apr 17, 2024 to Problem Order
Msg 3 - 1001bricks (52463) 1 month ago Apr 17, 2024 to Problem Order
  Msg 4 - pcthurman (1216) 1 month ago Apr 17, 2024 to Problem Order
Msg 5 - 1001bricks (52463) 1 month ago Apr 17, 2024 to Problem Order
Msg 6 - WildBricks (6388) 1 month ago Apr 17, 2024 to Problem Order
Msg 7 - SylvainLS (46) 1 month ago Apr 17, 2024 to Problem Order
Msg 8 - 1001bricks (52463) 1 month ago Apr 17, 2024 to Problem Order
Msg 9 - WildBricks (6388) 1 month ago Apr 18, 2024 to Problem Order
Msg 10 - pcthurman (1216) 1 month ago Apr 17, 2024 to Problem Order
Msg 11 - Stellar (3534) 1 month ago Apr 18, 2024 to Problem Order
Msg 12 - WildBricks (6388) 1 month ago Apr 18, 2024 to Problem Order
Msg 13 - zorbanj (825) 1 month ago Apr 18, 2024 to Problem Order
Msg 14 - zorbanj (825) 1 month ago Apr 18, 2024 to Problem Order
Msg 15 - SylvainLS (46) 1 month ago Apr 18, 2024 to Problem Order
Msg 16 - Brickwilbo (1534) 1 month ago Apr 18, 2024 to Problem Order
Msg 17 « - pcthurman (1216) 1 month ago Apr 18, 2024 to Problem Order
Msg 18 - peregrinator (781) 1 month ago Apr 18, 2024 to Problem Order
Msg 19 - 1001bricks (52463) 1 month ago Apr 18, 2024 to Problem Order
Msg 20 - 1001bricks (52463) 1 month ago Apr 18, 2024 to Problem Order
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USA, Virginia
