  
| Author: | roball1956  | | Posted: | Apr 14, 2024 08:14 | | Subject: | Re: Buyer not received order UK Royal Mail | | Viewed: | 40 times | | Topic: | Help | |
|
| In Help, esp_mitch writes:
| | Hi All
Just had a buyer contact me this morning after not receiving a £9 minifigure
order that was placed on April 5th. The postage option chosen by the buyer was
a standard 1st class large letter, Postage was paid for and label printed using
the Click and collect Royal Mail service and posted that same evening.
I have sent other parcels since then and have had those orders completed by those
buyers so I know the postbox I used has been visited by the Royal Mail.
I’ve asked the buyer to wait another week and see if anything arrives and in
the meantime I will do some research into what the next steps are.
What is the correct course of action as a seller ? Do I need to refund the buyer
even though they picked a non signed for option for post ? I have no reason to
believe the buyer is not telling the truth but also I’m going to be out £11 if
I have to refund even though I processed the order and paid the postage and sent
it ?
Don’t want to get negative feedback from the buyer if I argue the refund.
Thanks in advance for any help or advice
|
Refund the buyer and make a claim for compensation with Royal Mail. Normal postage
for a large letter covers you for up to £20. URL for claims centre https://personal.help.royalmail.com/app/answers/detail/a_id/325/~/claims-centre
|
|
Message is in Reply To:  Buyer not received order UK Royal Mail - esp_mitch (85) | Hi All Just had a buyer contact me this morning after not receiving a £9 minifigure order that was placed on April 5th. The postage option chosen by the buyer was a standard [...]
(2 months ago, Apr 13, 2024, to Help) |
Message Has 1 Reply: 10 Messages in this Thread: Msg 1 - esp_mitch (85) 2 months ago Apr 13, 2024 to Help
 Msg 2 - calebfishn (2145) 2 months ago Apr 13, 2024 to Help
  Msg 3 - esp_mitch (85) 2 months ago Apr 13, 2024 to Help
Msg 4 - 1271moggy (137) 2 months ago Apr 14, 2024 to Help
Msg 5 - nbbhav (6) 2 months ago Apr 13, 2024 to Help
Msg 6 - Nubs_Select (3820)  2 months ago Apr 13, 2024 to Help
Msg 7 - AJW (371) 2 months ago Apr 13, 2024 to Help
Msg 8 - Zab3uk75 (4640) 2 months ago Apr 13, 2024 to Help
Msg 9 « - roball1956 (4243) 2 months ago Apr 14, 2024 to Help
Msg 10 - esp_mitch (85) 2 months ago Apr 14, 2024 to Help
Entire thread on one page
This message and all its replies on one page
|
|
United Kingdom, England
