  
| Author: | esp_mitch  | | Posted: | Apr 13, 2024 09:10 | | Subject: | Buyer not received order UK Royal Mail | | Viewed: | 106 times | | Topic: | Help | |
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| Hi All
Just had a buyer contact me this morning after not receiving a £9 minifigure
order that was placed on April 5th. The postage option chosen by the buyer was
a standard 1st class large letter, Postage was paid for and label printed using
the Click and collect Royal Mail service and posted that same evening.
I have sent other parcels since then and have had those orders completed by those
buyers so I know the postbox I used has been visited by the Royal Mail.
I’ve asked the buyer to wait another week and see if anything arrives and in
the meantime I will do some research into what the next steps are.
What is the correct course of action as a seller ? Do I need to refund the buyer
even though they picked a non signed for option for post ? I have no reason to
believe the buyer is not telling the truth but also I’m going to be out £11 if
I have to refund even though I processed the order and paid the postage and sent
it ?
Don’t want to get negative feedback from the buyer if I argue the refund.
Thanks in advance for any help or advice
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Message Has 6 Replies:  Re: Buyer not received order UK Royal Mail - calebfishn (2143) | [...] Some ways to think about it. 1. Getting a signed for postage option is there to help the seller more than the buyer. The issue of what postage the buyer selected is basically [...]
(1 month ago, Apr 13, 2024, to Help) |
| Re: Buyer not received order UK Royal Mail - nbbhav (6) | [...] Just in case you aren't aware, if you have the "Item reference" from when you bought the postage, you can input it into the Track and Trace service for Royal [...]
(1 month ago, Apr 13, 2024, to Help) |
Re: Buyer not received order UK Royal Mail - Nubs_Select (3789)  | Once it has been multiple weeks past its expected delivery date (for me if it’s untracked and it’s been 3-5 weeks since I shipped or if it is tracked and it has been 1 month [...]
(1 month ago, Apr 13, 2024, to Help) |
Re: Buyer not received order UK Royal Mail - AJW (371) | [...] I've sent a couple of orders by Large Letter and Royal Mail have decided they were thicker than 2.5cm and have demanded an extra charge for delivery. They should [...]
(1 month ago, Apr 13, 2024, to Help) |
| Re: Buyer not received order UK Royal Mail - roball1956 (4242) | [...] Refund the buyer and make a claim for compensation with Royal Mail. Normal postage for a large letter covers you for up to £20. URL for claims centre (URL)
(1 month ago, Apr 14, 2024, to Help) |
10 Messages in this Thread: Msg 1 « - esp_mitch (80) 1 month ago Apr 13, 2024 to Help
 Msg 2 - calebfishn (2143) 1 month ago Apr 13, 2024 to Help
  Msg 3 - esp_mitch (80) 1 month ago Apr 13, 2024 to Help
Msg 4 - 1271moggy (137) 1 month ago Apr 14, 2024 to Help
Msg 5 - nbbhav (6) 1 month ago Apr 13, 2024 to Help
Msg 6 - Nubs_Select (3789) 1 month ago Apr 13, 2024 to Help
Msg 7 - AJW (371) 1 month ago Apr 13, 2024 to Help
Msg 8 - Zab3uk75 (4640) 1 month ago Apr 13, 2024 to Help
Msg 9 - roball1956 (4242) 1 month ago Apr 14, 2024 to Help
Msg 10 - esp_mitch (80) 1 month ago Apr 14, 2024 to Help
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United Kingdom, England
