  
| Author: | yorbrick  | | Posted: | Mar 12, 2024 16:38 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 68 times | | Topic: | Suggestions | |
|
| In Suggestions, zorbanj writes:
| | In Suggestions, yorbrick writes:
| | | |
Currently, if Store A has 90 positives and 10 neutrals and Store B has 90 positives
and 10 negatives, the feedback percentage is the same for both. This is misleading.
|
What is misleading about it? They both have 10 non positive feedback out of 100,
so there is the warning from the percentage praise that the buyer should check
the feedback.
|
It is misleading because the neutrals are treated the same as the negatives and
they are not the same.
|
They aren't being treated as the same. A store with 90 positives and 10 neutrals
has a score of 90 with a percentage praise of 90%. A store with 90 positives
and 10 negatives has a score of 80 with a percentage praise of 90%. Both have
10 non-positive feedback, hence the percentage praise acting as warning to a
buyer to check why this is by looking at the feedback.
| |
| | As mentioned before, it really comes down to what the percentage praise is for.
In my view, it is there to give a potential buyer a quick impression of how much
of the feedback is not positive and not as an ego rating.
Under the "neutrals shouldn't count" view, all these stores would
have 100 feedback at 100%. If a buyer buys from a store with 100% feedback they
would probably assume that there is no need to check the feedback as it is 100%.
|
Bad assumption. A buyer should always check the feedback page.
| | I'd prefer no percentage rating
at all, rather than a dodgy calculation that shows 100% in such circumstances.
|
The calculation is dodgy now.
| | At least with no percentage, there is no false impression that the store doesn't
have issues when in some cases there might be.
|
The current calculation gives a false impression that performance is worse than
it is.
|
It doesn't though. It tells a potential buyer how many (as a percentage)
buyers that leave feedback leave the store positive feedback.
| | | | Obviously some sellers are unhappy because they think their store is damaged
by an unwarranted neutral feedback, but I really don't think that is the
case. The percentage praise is essentially a quick reminder to check feedback,
not necessarily to leave the store. And to me, it is better to have an effective
warning system for buyers to use when looking at a store rather than an ego protection
system for sellers. That is, I see neutrals as not good service rather than seeing
them as not terrible service.
|
All well and good, but you cannot treat a neutral as a stand in for a negative,
which is what is being done now. Go ahead buyer, leave neutral feedback because
the transaction didn't warrant a negative, but we're going to tally it
up as a negative anyway.
|
It isn't treating a neutral as a negative. It is treating them both as not
positive.
|
|
Message is in Reply To: 35 Messages in this Thread:  Msg 1 - margaretcm (1076) 3 months ago Mar 11, 2024 to Suggestions
 Msg 2 - Saitobricks.ca (39)  3 months ago Mar 11, 2024 to Suggestions
  Msg 3 - 1001bricks (52506) 3 months ago Mar 11, 2024 to Suggestions
Msg 4 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
Msg 5 - 1001bricks (52506) 3 months ago Mar 11, 2024 to Suggestions
Msg 6 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
Msg 7 - popsicle (6675) 3 months ago Mar 11, 2024 to Suggestions
Msg 8 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
Msg 9 - margaretcm (1076) 3 months ago Mar 11, 2024 to Suggestions
Msg 10 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
Msg 11 - margaretcm (1076) 3 months ago Mar 11, 2024 to Suggestions
Msg 12 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
Msg 13 - margaretcm (1076) 3 months ago Mar 11, 2024 to Suggestions
Msg 14 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
Msg 15 - popsicle (6675) 3 months ago Mar 11, 2024 to Suggestions
Msg 16 - zorbanj (829) 3 months ago Mar 11, 2024 to Suggestions
Msg 17 - margaretcm (1076) 3 months ago Mar 11, 2024 to Suggestions
Msg 18 - 1001bricks (52506) 3 months ago Mar 11, 2024 to Suggestions
Msg 19 - kittybrickz (200) 3 months ago Mar 11, 2024 to Suggestions
Msg 20 - popsicle (6675) 3 months ago Mar 11, 2024 to Suggestions
Msg 21 - kittybrickz (200) 3 months ago Mar 11, 2024 to Suggestions
Msg 22 - popsicle (6675) 3 months ago Mar 11, 2024 to Suggestions
Msg 23 - yorbrick (1185) 3 months ago Mar 12, 2024 to Suggestions
Msg 24 - zorbanj (829) 3 months ago Mar 12, 2024 to Suggestions
Msg 25 - steelwoolghandi (2615) 3 months ago Mar 12, 2024 to Suggestions
Msg 26 - yorbrick (1185) 3 months ago Mar 12, 2024 to Suggestions
Msg 27 - zorbanj (829) 3 months ago Mar 12, 2024 to Suggestions
Msg 28 - SylvainLS (46) 3 months ago Mar 12, 2024 to Suggestions
Msg 29 - yorbrick (1185) 3 months ago Mar 12, 2024 to Suggestions
Msg 30 - 1001bricks (52506) 3 months ago Mar 12, 2024 to Suggestions
Msg 31 - zorbanj (829) 3 months ago Mar 12, 2024 to Suggestions
Msg 32 - popsicle (6675) 3 months ago Mar 12, 2024 to Suggestions
Msg 33 « - yorbrick (1185) 3 months ago Mar 12, 2024 to Suggestions
Msg 34 - Brick_Qc (3765) 3 months ago Mar 12, 2024 to Suggestions
Msg 35 - UTLF (1268) 3 months ago Mar 12, 2024 to Suggestions
Entire thread on one page
This message and all its replies on one page
|
United Kingdom, England
