Author:  zorbanj  Posted:  Mar 12, 2024 12:57  Subject:  Re: Feedback. Negative and Neutral impact.  Viewed:  42 times  Topic:  Suggestions Cancel Reply

BrickLink ID Card zorbanj (829) Location:  USA, New Jersey Member Since Contact Type Status Dec 14, 2003 Seller Store: ZorbaNJ's Bricks

In Suggestions, yorbrick writes:       Also, neutral feedbacks dinging the feedback percentage also needs to be done away with. A neutral shouldn't count for or against a store's feedback percentage. Again, that would be fine but they also then need to change what the percentage is called and probably also decide what the current percentage praise is being shown for. Right now it's called "Praise", an odd description even under the current system.    Neutral is not praise, but it is still feedback. The percentage praise acts (or should act) as a warning to buyers to check feedback if it is not 100%. For example, if a store has 90 positive and 10 neutrals, I think that it should be flagged up to buyers that the seller is probably not as good as a second store with 90 positives and no neutrals. Both stores would have an overall score of 90 and if neutrals are ignored when determining the percentage praise, then they would both have a 100% rating. However, there is a clear difference between the stores. Should buyers be warned to check feedback in such circumstances, or should it be hidden in the way the rating is calculated, pretending that both stores have the same customer feedback. Currently, if Store A has 90 positives and 10 neutrals and Store B has 90 positives and 10 negatives, the feedback percentage is the same for both. This is misleading.    I also think it is important to remember that an imperfect score of less than 100% does not mean that buyers cannot or will not buy from a particular seller, but the percentage praise is there to suggest to buyers that they check the feedback if the feedback is not all positive. They can then judge whether it is important to them. Adding something like "Click to see feedback" under the feedback percentage is sorely needed. I discovered the click-through accidentally. You are then shown all feedback sorted by type and nothing is hidden.

Message is in Reply To:

Re: Feedback. Negative and Neutral impact. - yorbrick (1185)

[...] That would be fine, if they wanted to show the percentage praise over the past year or 6 months, or whatever instead of over all time. I'm strongly against old negative [...] (3 months ago, Mar 12, 2024, to Suggestions)

Message Has 2 Replies:

Re: Feedback. Negative and Neutral impact. - SylvainLS (46)

[...] There’s the “Feedback” tab, next to Shop, Terms, and Splash.  That’s exactly where you’re led when you click just below the percentage. (3 months ago, Mar 12, 2024, to Suggestions)

Re: Feedback. Negative and Neutral impact. - yorbrick (1185)

[...] What is misleading about it? They both have 10 non positive feedback out of 100, so there is the warning from the percentage praise that the buyer should check the feedback. [...] (3 months ago, Mar 12, 2024, to Suggestions)

35 Messages in this Thread:

 Msg 1 - margaretcm (1077) 3 months ago Mar 11, 2024 to Suggestions
 Msg 2 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
 Msg 3 - 1001bricks (52506) 3 months ago Mar 11, 2024 to Suggestions
 Msg 4 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
 Msg 5 - 1001bricks (52506) 3 months ago Mar 11, 2024 to Suggestions
 Msg 6 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
 Msg 7 - popsicle (6675) 3 months ago Mar 11, 2024 to Suggestions
 Msg 8 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
 Msg 9 - margaretcm (1077) 3 months ago Mar 11, 2024 to Suggestions
 Msg 10 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
 Msg 11 - margaretcm (1077) 3 months ago Mar 11, 2024 to Suggestions
 Msg 12 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
 Msg 13 - margaretcm (1077) 3 months ago Mar 11, 2024 to Suggestions
 Msg 14 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
 Msg 15 - popsicle (6675) 3 months ago Mar 11, 2024 to Suggestions
 Msg 16 - zorbanj (829) 3 months ago Mar 11, 2024 to Suggestions
 Msg 17 - margaretcm (1077) 3 months ago Mar 11, 2024 to Suggestions
 Msg 18 - 1001bricks (52506) 3 months ago Mar 11, 2024 to Suggestions
 Msg 19 - kittybrickz (200) 3 months ago Mar 11, 2024 to Suggestions
 Msg 20 - popsicle (6675) 3 months ago Mar 11, 2024 to Suggestions
 Msg 21 - kittybrickz (200) 3 months ago Mar 11, 2024 to Suggestions
 Msg 22 - popsicle (6675) 3 months ago Mar 11, 2024 to Suggestions
 Msg 23 - yorbrick (1185) 3 months ago Mar 12, 2024 to Suggestions
 Msg 24 - zorbanj (829) 3 months ago Mar 12, 2024 to Suggestions
 Msg 25 - steelwoolghandi (2615) 3 months ago Mar 12, 2024 to Suggestions
 Msg 26 - yorbrick (1185) 3 months ago Mar 12, 2024 to Suggestions
 Msg 27 « - zorbanj (829) 3 months ago Mar 12, 2024 to Suggestions
 Msg 28 - SylvainLS (46) 3 months ago Mar 12, 2024 to Suggestions
 Msg 29 - yorbrick (1185) 3 months ago Mar 12, 2024 to Suggestions
 Msg 30 - 1001bricks (52506) 3 months ago Mar 12, 2024 to Suggestions
 Msg 31 - zorbanj (829) 3 months ago Mar 12, 2024 to Suggestions
 Msg 32 - popsicle (6675) 3 months ago Mar 12, 2024 to Suggestions
 Msg 33 - yorbrick (1185) 3 months ago Mar 12, 2024 to Suggestions
 Msg 34 - Brick_Qc (3765) 3 months ago Mar 12, 2024 to Suggestions
 Msg 35 - UTLF (1268) 3 months ago Mar 12, 2024 to Suggestions