Author:  yorbrick  Posted:  Mar 12, 2024 13:32  Subject:  Re: Feedback. Negative and Neutral impact.  Viewed:  36 times  Topic:  Suggestions Cancel Reply

BrickLink ID Card yorbrick (1185) Location:  United Kingdom, England Member Since Contact Type Status Apr 11, 2011 Seller  Store: Yorbricks

Currently, if Store A has 90 positives and 10 neutrals and Store B has 90 positives and 10 negatives, the feedback percentage is the same for both. This is misleading. What is misleading about it? They both have 10 non positive feedback out of 100, so there is the warning from the percentage praise that the buyer should check the feedback. As mentioned before, it really comes down to what the percentage praise is for. In my view, it is there to give a potential buyer a quick impression of how much of the feedback is not positive and not as an ego rating. If there are fives stores: 100 positive, 0 neutrals. 100 positive, 1 neutral. 100 positive, 5 neutrals. 100 positive, 10 neutrals. 100 positive, 50 neutrals. Under the "neutrals shouldn't count" view, all these stores would have 100 feedback at 100%. If a buyer buys from a store with 100% feedback they would probably assume that there is no need to check the feedback as it is 100%. I'd be annoyed if BL told me a seller was 100% yet had loads of non-positive feedback that I should have been warned about. I'd prefer no percentage rating at all, rather than a dodgy calculation that shows 100% in such circumstances. At least with no percentage, there is no false impression that the store doesn't have issues when in some cases there might be. Obviously some sellers are unhappy because they think their store is damaged by an unwarranted neutral feedback, but I really don't think that is the case. The percentage praise is essentially a quick reminder to check feedback, not necessarily to leave the store. And to me, it is better to have an effective warning system for buyers to use when looking at a store rather than an ego protection system for sellers. That is, I see neutrals as not good service rather than seeing them as not terrible service. Of the fictional stores above, I'd buy from the first two without checking feedback. I'd check the feedback comments for the third and fourth, and would disregard the fifth without looking. For the third and fourth, if the neutrals were all from one buyer, or all for apparently stupid reasons, I'd ignore them. If there was a consistent pattern such as badly damaged or missing parts but eventually refunded, I'd treat them more seriously.

Message is in Reply To:

Re: Feedback. Negative and Neutral impact. - zorbanj (829)

[...] Right now it's called "Praise", an odd description even under the current system. [...] Currently, if Store A has 90 positives and 10 neutrals and Store [...] (3 months ago, Mar 12, 2024, to Suggestions)

Message Has 2 Replies:

Re: Feedback. Negative and Neutral impact. - 1001bricks (52506)

[...] Absolutely. If you wish to leave a really neutral feedback, simply don't leave feedback. But Neutral isn't neutral - it's a blank vote. Still, the whole FB [...] (3 months ago, Mar 12, 2024, to Suggestions)

Re: Feedback. Negative and Neutral impact. - zorbanj (829)

[...] It is misleading because the neutrals are treated the same as the negatives and they are not the same. [...] Bad assumption. A buyer should always check the feedback [...] (3 months ago, Mar 12, 2024, to Suggestions)

35 Messages in this Thread:

 Msg 1 - margaretcm (1077) 3 months ago Mar 11, 2024 to Suggestions
 Msg 2 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
 Msg 3 - 1001bricks (52506) 3 months ago Mar 11, 2024 to Suggestions
 Msg 4 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
 Msg 5 - 1001bricks (52506) 3 months ago Mar 11, 2024 to Suggestions
 Msg 6 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
 Msg 7 - popsicle (6675) 3 months ago Mar 11, 2024 to Suggestions
 Msg 8 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
 Msg 9 - margaretcm (1077) 3 months ago Mar 11, 2024 to Suggestions
 Msg 10 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
 Msg 11 - margaretcm (1077) 3 months ago Mar 11, 2024 to Suggestions
 Msg 12 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
 Msg 13 - margaretcm (1077) 3 months ago Mar 11, 2024 to Suggestions
 Msg 14 - Saitobricks.ca (39) 3 months ago Mar 11, 2024 to Suggestions
 Msg 15 - popsicle (6675) 3 months ago Mar 11, 2024 to Suggestions
 Msg 16 - zorbanj (829) 3 months ago Mar 11, 2024 to Suggestions
 Msg 17 - margaretcm (1077) 3 months ago Mar 11, 2024 to Suggestions
 Msg 18 - 1001bricks (52506) 3 months ago Mar 11, 2024 to Suggestions
 Msg 19 - kittybrickz (200) 3 months ago Mar 11, 2024 to Suggestions
 Msg 20 - popsicle (6675) 3 months ago Mar 11, 2024 to Suggestions
 Msg 21 - kittybrickz (200) 3 months ago Mar 11, 2024 to Suggestions
 Msg 22 - popsicle (6675) 3 months ago Mar 11, 2024 to Suggestions
 Msg 23 - yorbrick (1185) 3 months ago Mar 12, 2024 to Suggestions
 Msg 24 - zorbanj (829) 3 months ago Mar 12, 2024 to Suggestions
 Msg 25 - steelwoolghandi (2615) 3 months ago Mar 12, 2024 to Suggestions
 Msg 26 - yorbrick (1185) 3 months ago Mar 12, 2024 to Suggestions
 Msg 27 - zorbanj (829) 3 months ago Mar 12, 2024 to Suggestions
 Msg 28 - SylvainLS (46) 3 months ago Mar 12, 2024 to Suggestions
 Msg 29 « - yorbrick (1185) 3 months ago Mar 12, 2024 to Suggestions
 Msg 30 - 1001bricks (52506) 3 months ago Mar 12, 2024 to Suggestions
 Msg 31 - zorbanj (829) 3 months ago Mar 12, 2024 to Suggestions
 Msg 32 - popsicle (6675) 3 months ago Mar 12, 2024 to Suggestions
 Msg 33 - yorbrick (1185) 3 months ago Mar 12, 2024 to Suggestions
 Msg 34 - Brick_Qc (3765) 3 months ago Mar 12, 2024 to Suggestions
 Msg 35 - UTLF (1268) 3 months ago Mar 12, 2024 to Suggestions