Author:  popsicle  Posted:  Jan 19, 2024 23:44  Subject:  Re: Change confusing picture for 29085c01  Viewed:  46 times  Topic:  Catalog Cancel Reply

BrickLink ID Card popsicle (6673) Location:  USA, Washington Member Since Contact Type Status Feb 21, 2006 Seller Store: ConstrucToys

In Catalog, Heartbricker writes:    In Catalog, popsicle writes:    In Catalog, Heartbricker writes:    The main picture is showing two sides of the same buffer but buyers claim they were tricked by the picture into thinking they were buying a set of two buffers per entry. Or at the very least put a disclaimer that they are buying one buffer and the picture is showing the variation of the part on both its sides. While I believe the picture was well intended- it is hurting newer buyers (although the last one making this claim had 36 feedbacks) and will potentially hurt sellers and site credibility. Another solution would be to only show the picture of the side of the part that is impacted by the variation. Thank you The Heart Bricker team There are several examples of this kind of concern within the BL catalog. In fact, when I create a listing for an item that I feel would be better served with a custom pics showing both sides say, I'm compelled to also add to the listing comments, the fact that it's actually one item for sale, avoiding potential buyer confusion: https://store.bricklink.com/popsicle&itemID=387616901 So I empathize Appreciate the empathy and we’ll definitely add such notes or put a custom picture but was hoping to fix the problem at the source- specifically on items such as train buffers which most train cars require 2 buffers so you can also see the buyers point of view. I also believe that the original picture of this part was showing only a single buffer so having to monitor every single catalog picture entry in our inventory periodically is an unproductive use of time. We now have a buyer who’s trying to leverage this into getting discounts and other benefits to compensate for misleading them. Thanks again THB Just to clarify: my anecdote wasn't intended to deflect from your ask, but to bolster it using another kind of example of the same general issue. -popsicle

Message is in Reply To:

Re: Change confusing picture for 29085c01 - Heartbricker (18261)

[...] Appreciate the empathy and we’ll definitely add such notes or put a custom picture but was hoping to fix the problem at the source- specifically on items such as train [...] (4 months ago, Jan 19, 2024, to Catalog)

11 Messages in this Thread:

 Msg 1 - Heartbricker (18261) 4 months ago Jan 19, 2024 to Catalog
 Msg 2 - popsicle (6673) 4 months ago Jan 19, 2024 to Catalog
 Msg 3 - Heartbricker (18261) 4 months ago Jan 19, 2024 to Catalog
 Msg 4 « - popsicle (6673) 4 months ago Jan 19, 2024 to Catalog
 Msg 5 - zorbanj (827) 4 months ago Jan 20, 2024 to Catalog
 Msg 6 - Heartbricker (18261) 4 months ago Jan 20, 2024 to Catalog
 Msg 7 - popsicle (6673) 4 months ago Jan 20, 2024 to Catalog
 Msg 8 - zorbanj (827) 4 months ago Jan 20, 2024 to Catalog
 Msg 9 - ghyde (203) 4 months ago Jan 20, 2024 to Catalog
 Msg 10 - Turez (43) 4 months ago Jan 20, 2024 to Catalog
 Msg 11 - Heartbricker (18261) 4 months ago Jan 20, 2024 to Catalog