Author: | Heartbricker | Posted: | Jan 19, 2024 23:29 | Subject: | Re: Change confusing picture for 29085c01 | Viewed: | 42 times | Topic: | Catalog | |
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| In Catalog, popsicle writes:
| In Catalog, Heartbricker writes:
| The main picture is showing two sides of the same buffer but buyers claim they
were tricked by the picture into thinking they were buying a set of two buffers
per entry.
Or at the very least put a disclaimer that they are buying one buffer and the
picture is showing the variation of the part on both its sides.
While I believe the picture was well intended- it is hurting newer buyers (although
the last one making this claim had 36 feedbacks) and will potentially hurt sellers
and site credibility.
Another solution would be to only show the picture of the side of the part that
is impacted by the variation.
Thank you
The Heart Bricker team
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There are several examples of this kind of concern within the BL catalog. In
fact, when I create a listing for an item that I feel would be better served
with a custom pics showing both sides say, I'm compelled to also add to the
listing comments, the fact that it's actually one item for sale, avoiding
potential buyer confusion: https://store.bricklink.com/popsicle&itemID=387616901
So I empathize
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Appreciate the empathy and we’ll definitely add such notes or put a custom picture
but was hoping to fix the problem at the source- specifically on items such as
train buffers which most train cars require 2 buffers so you can also see the
buyers point of view.
I also believe that the original picture of this part was showing only a single
buffer so having to monitor every single catalog picture entry in our inventory
periodically is an unproductive use of time.
We now have a buyer who’s trying to leverage this into getting discounts and
other benefits to compensate for misleading them.
Thanks again
THB
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Message is in Reply To: Re: Change confusing picture for 29085c01 - popsicle (6673) | [...] There are several examples of this kind of concern within the BL catalog. In fact, when I create a listing for an item that I feel would be better served with a custom [...] (4 months ago, Jan 19, 2024, to Catalog) |
Message Has 2 Replies: 11 Messages in this Thread: Msg 1 - Heartbricker (18261) 4 months ago Jan 19, 2024 to Catalog Msg 2 - popsicle (6673) 4 months ago Jan 19, 2024 to Catalog Msg 3 « - Heartbricker (18261) 4 months ago Jan 19, 2024 to Catalog Msg 4 - popsicle (6673) 4 months ago Jan 19, 2024 to Catalog Msg 5 - zorbanj (827) 4 months ago Jan 20, 2024 to Catalog Msg 6 - Heartbricker (18261) 4 months ago Jan 20, 2024 to Catalog Msg 7 - popsicle (6673) 4 months ago Jan 20, 2024 to Catalog Msg 8 - zorbanj (827) 4 months ago Jan 20, 2024 to Catalog Msg 9 - ghyde (203) 4 months ago Jan 20, 2024 to Catalog Msg 10 - Turez (43) 4 months ago Jan 20, 2024 to Catalog Msg 11 - Heartbricker (18261) 4 months ago Jan 20, 2024 to Catalog
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