Author:  CE_Eric  Posted:  Dec 7, 2023 11:50  Subject:  More help is on the way!  Viewed:  817 times  Topic:  Administrative Cancel Reply

BrickLink ID Card CE_Eric Location:  USA, California Member Since Contact Type Status Jul 19, 2023 Admin BrickLink Administrator

We're connecting the award-winning LEGO® Customer Service Team to BrickLink's Help Desk! Why are we doing this? To improve BrickLink customer support with a common LEGO customer support platform. What will change? More help desk agents across multiple time-zones will be available to lend a hand! Attachments (e.g. screenshots, XML files, Studio files) will be handled via secured email. Help pages will be updated for compatibility with the LEGO customer support platform and simplified. Contact the BrickLink Help Desk, https://www.BrickLink.com/helpDesk.asp Happy Holidays!

Message Has 2 Replies:

Re: More help is on the way! - Nubs_Select (3776)

Interesting update! Thanks! (5 months ago, Dec 7, 2023, to Administrative)

Re: More help is on the way! - 1001bricks (52377)

Good news, probably? [...] But then, should I reopen my tickets not solved simply marked Closed? A techn rep wrote me that "Closed" doesn't mean anything (like [...] (5 months ago, Dec 7, 2023, to Administrative)

5 Messages in this Thread:

 Msg 1 « - CE_Eric 5 months ago Dec 7, 2023 to Administrative
 Msg 2 - Nubs_Select (3776) 5 months ago Dec 7, 2023 to Administrative
 Msg 3 - 1001bricks (52377) 5 months ago Dec 7, 2023 to Administrative
 Msg 4 - Admin_Russell 5 months ago Dec 7, 2023 to Administrative
 Msg 5 - 1001bricks (52377) 5 months ago Dec 7, 2023 to Administrative