  
| Author: | sonnich  | | Posted: | Oct 4, 2023 09:54 | | Subject: | Help for new users | | Viewed: | 195 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Hi all
I just had yet another case, with a first time buyer, who did not understand
nor know how to to complete an order and file feedback.
Nor do they know that they have to do anything except receiving the item.
I also have some users which do not care.
Some complain, that as firs time buyers, they would like an email on the first
order, how to act, what to do and what to click. Some literally need illustrative
pictures
Even that once selected "completed", it is needed to click "save"
They state:
Quote: "A separate email about doing the status change straight from BrickLink
would be great. No one generally wants to read help pages or has time to learn
about something you usually don’t have to do when ordering things."
And
Quote: "Since we haven’t order from here before and the site isn’t exactly
user friendly we didn’t know the case had to be completed by us. The link you
sent only had instructions on giving feedback, not changing a status. It’s completed
now. Maybe you can include the info that the status has to be changed by the
receiver straight into the message if it’s compulsory and not optional."
I think that BL is user friendly, but not everyone sees it this way. Btw this
is a UX designer who sent this
In quite some cases I never get to know that buyers ever have received their
items.
Would it be possible, that on first order, that BL sends some information to
buyers what to do - in detail?
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Message Has 7 Replies:  Re: Help for new users - Stuart9 (1071)  | I get what you are saying but I suspect that buyers won’t read any instructions sent with first order especially if it is detailed. :( In Suggestions, sonnich writes: [...]
(8 months ago, Oct 4, 2023, to Suggestions) |
Re: Help for new users - jennnifer (3535) | Buyers do not need to change order status, leave feedback, or do anything at all after they have paid. It sure is nice when they do, but it's unreasonable of you to go after [...]
(8 months ago, Oct 4, 2023, to Suggestions) |
| Re: Help for new users - Brickman4you (1924) | [...] This might be your exclusive experience because I don't recall ever getting emails with these type of questions from users. Before I switched strictly to flat shipping [...]
(8 months ago, Oct 4, 2023, to Suggestions) |
| Re: Help for new users - calebfishn (2143) | Your drive through message can include any instructions you like. Mine asks the buyer to leave feedback. Many of them do leave feedback. Many don't mark the order as completed [...]
(8 months ago, Oct 4, 2023, to Suggestions) |
Re: Help for new users - popsicle (6666) | [...] r friendly, but not everyone sees it this way. Btw this [...] A solid case with the points above, imho. And although neither order status change or feedback from the [...]
(8 months ago, Oct 5, 2023, to Suggestions) |
20 Messages in this Thread: Msg 1 « - sonnich (327) 8 months ago Oct 4, 2023 to Suggestions
 Msg 2 - Stuart9 (1071) 8 months ago Oct 4, 2023 to Suggestions
  Msg 3 - SylvainLS (46) 8 months ago Oct 4, 2023 to Suggestions
Msg 4 - jennnifer (3535) 8 months ago Oct 4, 2023 to Suggestions
Msg 5 - 1001bricks (52407) 8 months ago Oct 4, 2023 to Suggestions
Msg 6 - yorbrick (1185) 8 months ago Oct 4, 2023 to Suggestions
Msg 7 - runner.caller (2651) 8 months ago Oct 4, 2023 to Suggestions
Msg 8 - Brickman4you (1924) 8 months ago Oct 4, 2023 to Suggestions
Msg 9 - calebfishn (2143) 8 months ago Oct 4, 2023 to Suggestions
Msg 10 - popsicle (6666) 8 months ago Oct 5, 2023 to Suggestions
Msg 11 - popsicle (6666) 8 months ago Oct 5, 2023 to Suggestions
Msg 12 - yorbrick (1185) 8 months ago Oct 5, 2023 to Suggestions
Msg 13 - popsicle (6666) 8 months ago Oct 5, 2023 to Suggestions
Msg 14 - yorbrick (1185) 8 months ago Oct 5, 2023 to Suggestions
Msg 15 - popsicle (6666) 8 months ago Oct 5, 2023 to Suggestions
Msg 16 - CLBoyce (58) 8 months ago Oct 5, 2023 to Suggestions
Msg 17 - popsicle (6666) 8 months ago Oct 5, 2023 to Suggestions
Msg 18 - yorbrick (1185) 8 months ago Oct 5, 2023 to Suggestions
Msg 19 - runner.caller (2651) 8 months ago Oct 5, 2023 to Suggestions
Msg 20 - popsicle (6666) 8 months ago Oct 5, 2023 to Suggestions
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Estonia, Harjumaa
