  
| Author: | Teup  | | Posted: | Jul 12, 2018 15:06 | | Subject: | Re: Block fresh buyers (0) from my store? | | Viewed: | 52 times | | Topic: | Suggestions | |
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| In Suggestions, Admin_Cheyne writes:
| | In Suggestions, ericchuimk writes:
| | For a long time, there has been a lot of new buyers with (0) feedbacks ordering
from my store but ended up not paying, which I have to manually cancel the order
after a few weeks or so. Sometimes Bricklink charges me service fee across the
month for these orders that are not paid and not shipped, which I have to wait
for a refund the next month after the order is cancelled, resulting in me paying
for things upfront without the necessity of it.
I am getting frustrated about new users making orders but not paying. It is a
burden for me (spending time calculating shipping cost and handling fee, sending
invoice, being billed by Bricklink) ending up to no avail. Sure, I could leave
a negative review on these buyers, I could ban them one by one... but what's
the point when they can easily make another fresh account and do the same thing
over and over again.
To deal with this, I have 3 suggestions:
1. I vaguely remember there was an option to disallow buyers below certain points
to buy from my own stop... it was probably Yahoo auction or somewhere else I
don't really remember... But I think this should be an option for sellers.
2. Perhaps the system has to make it even more clear that one legally HAS to
pay after clicking Order. Because apparently, people don't read anymore,
even warnings.
3. Charge sellers after the order has been paid, not when they are made. Imagine
if someone made a fresh spam account, orders EVERYTHING from my store but not
paying for weeks. I will end up with getting charged by Bricklink, and my sales
hindered because they are off the shelves. And said buyer will suffer from little
or no consequences whatsoever.
I hope changes will be made to secure sellers from such unfair treatment.
|
Hello,
The suggestion you have stated is already in place. Visit My Store - Settings
- Management, scroll down to Seller protection and check the box and save your
settings.
As for the cancellation and fee, All sellers should be aware of any NPB's
they have issued to buyer and should always check before the billing cycle ends
so they are not charged for items they never sold.
If there's any issue please email us at Help Desk and we can resolve the
matter quickly.
Thank you
Cheyne
BrickLink Customer Support
|
I was surprised when this option was added. You sure this is not going to turn
potential new buyers away from Bricklink? From what I saw less than 20% of sellers
even use IC. That would be a potential reduction of 80% of shops. How valid is
"Welcome to the world's largest LEGO marketplace!" to the people you are
trying to attract, if it's reduced by 80%?
Also, I think almost all of my (0) buyers have been great (it's the (-1)
ones I watch out for  ). I have never noticed a correlation between (0)'s
and non payments, neither have I noticed a correlation between instant checkout
and NPB's. Maybe that's not true for all shops, but just saying that
for my shop's reality the feature isn't sensical. Wonder if it's
really worth the downgrade towards new users.
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Message is in Reply To:  Re: Block fresh buyers (0) from my store? - Admin_Cheyne (0) | [...] Hello, The suggestion you have stated is already in place. Visit My Store - Settings - Management, scroll down to Seller protection and check the box and save your settings. [...]
(72 months ago, Jul 11, 2018, to Suggestions) |
12 Messages in this Thread: Msg 1 - ericchuimk (141) 72 months ago Jul 11, 2018 to Suggestions
 Msg 2 - Adjour (2488)  72 months ago Jul 11, 2018 to Suggestions
 Msg 3 - ericchuimk (141) 72 months ago Jul 11, 2018 to Suggestions
 Msg 4 - Cob (3570) 72 months ago Jul 11, 2018 to Suggestions
Msg 5 - Brickwilbo (1534) 72 months ago Jul 11, 2018 to Suggestions
Msg 6 - ericchuimk (141) 72 months ago Jul 11, 2018 to Suggestions
Msg 7 - Admin_Cheyne (0) 72 months ago Jul 11, 2018 to Suggestions
Msg 8 - chetzler (2352) 72 months ago Jul 11, 2018 to Suggestions
Msg 9 - tEoS (5297) 72 months ago Jul 11, 2018 to Suggestions
Msg 10 « - Teup (6615) 72 months ago Jul 12, 2018 to Suggestions
Msg 11 - Geniac (710) 72 months ago Jul 11, 2018 to Suggestions
Msg 12 - Thomaswt (2004) 72 months ago Jul 12, 2018 to Suggestions
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Netherlands, Utrecht
