Author:  ericchuimk  Posted:  Jul 11, 2018 11:38  Subject:  Block fresh buyers (0) from my store?  Viewed:  262 times  Topic:  Suggestions  Status: Already Exists Cancel Reply

BrickLink ID Card ericchuimk (141) Location:  United Kingdom, England Member Since Contact Type Status Apr 19, 2008 Seller  Store: Hong Kong Bricks

For a long time, there has been a lot of new buyers with (0) feedbacks ordering from my store but ended up not paying, which I have to manually cancel the order after a few weeks or so. Sometimes Bricklink charges me service fee across the month for these orders that are not paid and not shipped, which I have to wait for a refund the next month after the order is cancelled, resulting in me paying for things upfront without the necessity of it. I am getting frustrated about new users making orders but not paying. It is a burden for me (spending time calculating shipping cost and handling fee, sending invoice, being billed by Bricklink) ending up to no avail. Sure, I could leave a negative review on these buyers, I could ban them one by one... but what's the point when they can easily make another fresh account and do the same thing over and over again. To deal with this, I have 3 suggestions: 1. I vaguely remember there was an option to disallow buyers below certain points to buy from my own stop... it was probably Yahoo auction or somewhere else I don't really remember... But I think this should be an option for sellers. 2. Perhaps the system has to make it even more clear that one legally HAS to pay after clicking Order. Because apparently, people don't read anymore, even warnings. 3. Charge sellers after the order has been paid, not when they are made. Imagine if someone made a fresh spam account, orders EVERYTHING from my store but not paying for weeks. I will end up with getting charged by Bricklink, and my sales hindered because they are off the shelves. And said buyer will suffer from little or no consequences whatsoever. I hope changes will be made to secure sellers from such unfair treatment.

Message Has 5 Replies:

Re: Block fresh buyers (0) from my store? - Adjour (2464)

Not a complete solution to your question, but I noticed the 0 feedback non payment nonsense dropped to practically nothing after I added instant checkout. Honestly I think the [...] (71 months ago, Jul 11, 2018, to Suggestions)

Re: Block fresh buyers (0) from my store? - Brickwilbo (1534)

[...] Enable instant checkout in your store. Add a shipping cost table to your Shipping policy. And complete the NPB process instead of just cancelling the order, if they don't [...] (71 months ago, Jul 11, 2018, to Suggestions)

Re: Block fresh buyers (0) from my store? - Admin_Cheyne (0)

[...] Hello, The suggestion you have stated is already in place. Visit My Store - Settings - Management, scroll down to Seller protection and check the box and save your settings. [...] (71 months ago, Jul 11, 2018, to Suggestions)

Re: Block fresh buyers (0) from my store? - Geniac (709)

[...] You have received some excellent suggestions from others, especially about enabling checkout. We used to get a fair amount of NPBs. I don't think we have had one [...] (71 months ago, Jul 11, 2018, to Suggestions)

Re: Block fresh buyers (0) from my store? - Thomaswt (1998)

Maybe rewrite your terms with a good clear shipping table. My NPB's dropped to less than 1% after I added my present table. (71 months ago, Jul 12, 2018, to Suggestions)

12 Messages in this Thread:

 Msg 1 « - ericchuimk (141) 71 months ago Jul 11, 2018 to Suggestions
 Msg 2 - Adjour (2464) 71 months ago Jul 11, 2018 to Suggestions
 Msg 3 - ericchuimk (141) 71 months ago Jul 11, 2018 to Suggestions
 Msg 4 - Cob (3566) 71 months ago Jul 11, 2018 to Suggestions
 Msg 5 - Brickwilbo (1534) 71 months ago Jul 11, 2018 to Suggestions
 Msg 6 - ericchuimk (141) 71 months ago Jul 11, 2018 to Suggestions
 Msg 7 - Admin_Cheyne (0) 71 months ago Jul 11, 2018 to Suggestions
 Msg 8 - chetzler (2329) 71 months ago Jul 11, 2018 to Suggestions
 Msg 9 - tEoS (5297) 71 months ago Jul 11, 2018 to Suggestions
 Msg 10 - Teup (6606) 71 months ago Jul 12, 2018 to Suggestions
 Msg 11 - Geniac (709) 71 months ago Jul 11, 2018 to Suggestions
 Msg 12 - Thomaswt (1998) 71 months ago Jul 12, 2018 to Suggestions