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| | | Author: | Shintaku  | | Posted: | Apr 30, 2024 03:24 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 60 times | | Topic: | Help | |
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| In Help, zorbanj writes:
| | Your buyer doesn't seem unreasonable and you handled this transaction poorly.
You got some good advice on this thread from others, I hope you take it into
consideration for the future.
Also, you're going to have alot of trouble if you ship internationally and
refuse to refund shipping for incomplete orders. You might skate by when shipping
is a few dollars but otherwise this is going to keep happening to you.
Lastly, most buyers don't read the TOS.
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I surely had a lesson here and learnt a lot.
I'll explain.
I have spent years updating and revising my TOS so that I can explain exactly
the service I intend to offer. I don't intend to offer different services,
if one wants to buy from me, at low prices, with immediate shipping and well-made
packaging, he must also accept some things.
I have bought hundreds of times on bricklink.
Some sellers ship after 5-6 days. I don't understand why, I consider it a
bad service.
Some sellers ship all mixed pieces in one envelope. I also consider this a bad
service. However, if one or two pieces are missing I can understand it. This
is not a disservice to me. It's enough for me to at least be reimbursed.
So I decided to offer a service equal to what I would like as a buyer.
However, if many sellers, as I see from the answers on the forum, are ready to
run with a handkerchief as soon as the buyer's nose runs, ready to carry
out their every wish like mere lackeys, regardless of the TOS however detailed
they may be, then I understand very well why buyers, feeling spoiled and pampered,
become arrogant and pretentious saying "but I received this treatment there".
I would like to know if in addition to that, the pieces arrived in the USA from
Italy in a few days and packaged as if it were an original LEGO SET.
Then, maybe my buyer would have preferred a slower shipment with all the pieces
inside? Yes, probably he would have. But I find it simply ridiculous that the
forum responses have totally ignored two factors.
The first: that this buyer first asks me for half the shipping costs as compensation
and then, out of annoyance, the entire amount. In my house this is called BLACKMAIL,
call it what you want, I have received private messages of solidarity and I don't
expect to find any more empathy on the forum.
And the second factor, the barrage of insults that I received privately from
this user, as clearly reported, without me having done anything wrong other than
simply not submitting to his absurd demands, this too was totally and beautifully
ignored by the others participants in this discussion.
I see many teachers who come here to give me lessons on what I should or shouldn't
have done despite the fact that I have 3500+ feedback, almost all positive. If
these people like to manage their bricklink in a certain way I'm happy for
them and I don't have the presumption and arrogance of telling them what
to do. My message was just to say that some users, who BLACKMAIL (it's objective
and unquestionable) and INSULT (still objective and unquestionable) are not part
of the Bricklink community as Dan Jezek intended it. It wasn't a message
to ask others how to run my store. If I wanted to do it, trust me I would have
done it.
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| | | | | Author: | WhiteHorseMatt | | Posted: | Apr 30, 2024 05:03 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 61 times | | Topic: | Help | |
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| I think you are missing the point by quite a long way.
| | if one wants to buy from me, at low prices, with immediate shipping and well-made
packaging, he must also accept some things.
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This is the problem.
This should really be: If you (the seller) want to attract customers to your
store with cheap postage, you (the seller) must accept that sometimes there will
be a problem, and without tracking (or even with) it will still be on you to
sort it out.
You can't just put it in your terms that no tracking=buyers problem. Particularly
in EU/UK where the distance selling laws are what they are. How do you deal
with right to return?
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| | | | | | | Author: | Shintaku | | Posted: | Apr 30, 2024 06:04 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 46 times | | Topic: | Help | |
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| In Help, WhiteHorseMatt writes:
| | I think you are missing the point by quite a long way.
| | if one wants to buy from me, at low prices, with immediate shipping and well-made
packaging, he must also accept some things.
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This is the problem.
This should really be: If you (the seller) want to attract customers to your
store with cheap postage, you (the seller) must accept that sometimes there will
be a problem, and without tracking (or even with) it will still be on you to
sort it out.
You can't just put it in your terms that no tracking=buyers problem. Particularly
in EU/UK where the distance selling laws are what they are. How do you deal
with right to return?
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Actually, this has never been the problem.
I have totally refunded when the shippings didn't arrive.
Your message is totally off topic.
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| | | | | | | | | Author: | peregrinator | | Posted: | Apr 30, 2024 07:08 | | Subject: | (Cancelled) | | Viewed: | 32 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | | | | | | | Author: | Shintaku | | Posted: | Apr 30, 2024 07:27 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 56 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, Shintaku writes:
| | In Help, WhiteHorseMatt writes:
| | You can't just put it in your terms that no tracking=buyers problem. Particularly
in EU/UK where the distance selling laws are what they are. How do you deal
with right to return?
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Actually, this has never been the problem.
I have totally refunded when the shippings didn't arrive.
Your message is totally off topic.
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Under EU law the buyer has the right to return a package for any reason during
the 14-day cool-off period for a full refund, including shipping.
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Correct.
| | Arguably by putting contrary information in your Terms you've extended the cool-off period
to a full 12 months. That's probably what WhiteHorseMatt was thinking of.
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No, in my terms there is nothing that prevents package return.
If there is, I challenge you to quote me where.
WhiteHorseMatt was talking about non tracked shipping and stuff, which was totally
off topic. Same as you when stating that my TOS put "contrary information"
which, for instance, is false and I'd welcome here not to state the false
about me as many people are lazy, would not check my TOS and believe you on the
word.
Thanks
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| | | | | | | | | | | | | Author: | peregrinator | | Posted: | Apr 30, 2024 08:09 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 43 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | No, in my terms there is nothing that prevents package return.
If there is, I challenge you to quote me where.
WhiteHorseMatt was talking about non tracked shipping and stuff, which was totally
off topic. Same as you when stating that my TOS put "contrary information"
which, for instance, is false and I'd welcome here not to state the false
about me as many people are lazy, would not check my TOS and believe you on the
word.
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You are right, I confused your response to the buyer with your terms. If you
had sent such a thing to an EU buyer, however....
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| | | | | | | | | | | | | | | Author: | Shintaku | | Posted: | Apr 30, 2024 08:55 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 48 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, Shintaku writes:
| | No, in my terms there is nothing that prevents package return.
If there is, I challenge you to quote me where.
WhiteHorseMatt was talking about non tracked shipping and stuff, which was totally
off topic. Same as you when stating that my TOS put "contrary information"
which, for instance, is false and I'd welcome here not to state the false
about me as many people are lazy, would not check my TOS and believe you on the
word.
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You are right, I confused your response to the buyer with your terms. If you
had sent such a thing to an EU buyer, however....
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What?
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| | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Apr 30, 2024 09:16 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 33 times | | Topic: | Help | |
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| In Help, Shintaku writes:
Simple: PayPal's TOS about buyer returning items at their own expense doesn't
override EU law
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| | | | | | | | | | | | | | | | | | | Author: | Shintaku | | Posted: | Apr 30, 2024 09:57 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 39 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, Shintaku writes:
Simple: PayPal's TOS about buyer returning items at their own expense doesn't
override EU law
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So you are saying basically that PayPal is against the law?
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| | | | | | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Apr 30, 2024 10:10 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 39 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | In Help, peregrinator writes:
| | In Help, Shintaku writes:
Simple: PayPal's TOS about buyer returning items at their own expense doesn't
override EU law
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So you are saying basically that PayPal is against the law?
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I'm saying that the law takes precedence over PayPal's TOS (and PayPal
will tell you the same thing).
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| | | | | | | | | | | | | | | | | | | | | | | Author: | Shintaku | | Posted: | Apr 30, 2024 10:25 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 55 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, Shintaku writes:
| | In Help, peregrinator writes:
| | In Help, Shintaku writes:
Simple: PayPal's TOS about buyer returning items at their own expense doesn't
override EU law
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So you are saying basically that PayPal is against the law?
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I'm saying that the law takes precedence over PayPal's TOS (and PayPal
will tell you the same thing).
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Actually, they did say the opposite.
They said that if the buyer wanted to return the goods, that was at their own
expenses.
And this is not the first time it happens.
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Italy, Lombardia
United Kingdom, England
USA, New Jersey