| Discussion Forum: All Replies to Message 1466486 |
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| | | Author: | 1001bricks  | | Posted: | Apr 26, 2024 21:27 | | Subject: | Re: Extortion | | Viewed: | 87 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | Can we do something in these cases, or are we totally powerless?
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When was it received?
You've a proof of reception (but of course he received because he complains,
but for PayPal)?
Order total + shipping price?
Refunded parts price?
Qty of parts refunded // total parts?
You did well refunding what was said damaged/missing.
| | I'm not speaking about the PayPal claim, I know I will win it.
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Then simply ignore?
| | But is there a way to defend ourselves from this kind of users?
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It's possible they were damaged/missing.
Regarding returning goods, it's also possible - depending your conditions,
when it was received, etc.
But at the buyer cost AFAIK. NOT at your cost.
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| | | | | Author: | Shintaku | | Posted: | Apr 27, 2024 10:20 | | Subject: | Re: Extortion | | Viewed: | 68 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | In Help, Shintaku writes:
| | Can we do something in these cases, or are we totally powerless?
|
When was it received?
You've a proof of reception (but of course he received because he complains,
but for PayPal)?
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Yes I have.
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Order total + shipping price?
Refunded parts price?
Qty of parts refunded // total parts?
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2€ on over 100€ because they were just 6 parts over 226.
| | You did well refunding what was said damaged/missing.
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Thanks
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| | I'm not speaking about the PayPal claim, I know I will win it.
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Then simply ignore?
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I can't for how I'm done.
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| | But is there a way to defend ourselves from this kind of users?
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It's possible they were damaged/missing.
Regarding returning goods, it's also possible - depending your conditions,
when it was received, etc.
But at the buyer cost AFAIK. NOT at your cost.
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I agree with that.
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France, Provence-Alpes-Côte d'Azur
Italy, Lombardia