| Discussion Forum: All Replies to Message 1462112 |
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| | | Author: | Nubs_Select  | | Posted: | Mar 30, 2024 13:17 | | Subject: | Re: Setting Orders to Complete! | | Viewed: | 52 times | | Topic: | Suggestions | |
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| In Suggestions, MMillere writes:
| | Since sellers are NOT supposed to set orders to Complete.....
Can we make it so they can't?
Because when a seller does it by mistake, we can not send a ship notice thru
the system 
Thanx
Milissa
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Yes. There are no legitimate cases for sellers to ever mark an order as completed.
Even if the buyer says they got their order and are happy it still is no reason
then up to the seller to mark it as complete. Those orders would then just fall
into the same category as the other ~50% of orders that would be in the exact
same circumstance aside for the message. And on the flip side letting the seller
mark it as complete can make things much more difficult for buyers. Just like
a buyer can’t change the order status from paid to shipped the seller should
not be allowed to change it from shipped to completed
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| | | | | Author: | zorbanj | | Posted: | Mar 31, 2024 21:23 | | Subject: | Re: Setting Orders to Complete! | | Viewed: | 28 times | | Topic: | Suggestions | |
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| In Suggestions, Nubs_Select writes:
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Yes. There are no legitimate cases for sellers to ever mark an order as completed.
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Then is this functionality enabled? I have posted this question many times on
the forum and no one has posted an answer. So, here we go again:
If a seller should "never" mark an order as complete, then why does BL
allow it?
| | Even if the buyer says they got their order and are happy it still is no reason
then up to the seller to mark it as complete. Those orders would then just fall
into the same category as the other ~50% of orders that would be in the exact
same circumstance aside for the message. And on the flip side letting the seller
mark it as complete can make things much more difficult for buyers.
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But a seller *is* allowed to mark an order as complete. Why is it allowed if
it's so terrible?
| | Just like
a buyer can’t change the order status from paid to shipped the seller should
not be allowed to change it from shipped to completed.
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I really don't see the big deal. Every order has a buyer and a seller, and
if the seller feels the order is complete they have the ability to mark it as
complete. The buyer can always change it back.
Ideally there would be two types of Complete in the pulldown, one for "Seller
- Complete" and the other "Buyer - Complete".
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| | | | | | | Author: | 1001bricks | | Posted: | Mar 31, 2024 21:37 | | Subject: | Re: Setting Orders to Complete! | | Viewed: | 43 times | | Topic: | Suggestions | |
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| In Suggestions, zorbanj writes:
| | But a seller *is* allowed to mark an order as complete. Why is it allowed if
it's so terrible?
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Because Completed means:
"Completed - Package received, contents verified, the order is completed."
https://www.bricklink.com/message.asp?ID=1462289
It's terrible because the seller can NOT tell contents' been verified
and the buyer thinks the order is completed.
In a more generic reply, sellers should take care of their inventory, purchase
packaging, review prices, clean terms, make an attractive but sincere shop, prepare
accounting for IRS... whatever ELSE than taking care of the buyers or what's
the status of their orders.
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Apr 1, 2024 00:20 | | Subject: | Re: Setting Orders to Complete! | | Viewed: | 33 times | | Topic: | Suggestions | |
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| In Suggestions, 1001bricks writes:
| | In Suggestions, zorbanj writes:
| | But a seller *is* allowed to mark an order as complete. Why is it allowed if
it's so terrible?
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Because Completed means:
"Completed - Package received, contents verified, the order is completed."
https://www.bricklink.com/message.asp?ID=1462289
It's terrible because the seller can NOT tell contents' been verified
and the buyer thinks the order is completed.
In a more generic reply, sellers should take care of their inventory, purchase
packaging, review prices, clean terms, make an attractive but sincere shop, prepare
accounting for IRS... whatever ELSE than taking care of the buyers or what's
the status of their orders.
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Well put. And as to the question of why is it allowed, it could be for any number
of reasons, an accident, old feature/rules, poorly implemented, etc. it’s not
like bricklink is bug free and everything is perfect. Most things on Bricklink
have slight quirks at the very least
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| | | | | | | Author: | peregrinator | | Posted: | Apr 1, 2024 06:37 | | Subject: | Re: Setting Orders to Complete! | | Viewed: | 31 times | | Topic: | Suggestions | |
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| In Suggestions, zorbanj writes:
| | Ideally there would be two types of Complete in the pulldown, one for "Seller
- Complete" and the other "Buyer - Complete".
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I don't think that's really necessary - once it's "Shipped"
it's "seller complete".
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| | | | | | | | | Author: | pcthurman | | Posted: | Apr 22, 2024 06:40 | | Subject: | Re: Setting Orders to Complete! | | Viewed: | 50 times | | Topic: | Suggestions | |
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| In Suggestions, peregrinator writes:
| | In Suggestions, zorbanj writes:
| | Ideally there would be two types of Complete in the pulldown, one for "Seller
- Complete" and the other "Buyer - Complete".
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I don't think that's really necessary - once it's "Shipped"
it's "seller complete".
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But is it really "seller complete"?
If the buyer should receive their order and find inconsistencies with the order,
the buyer reaches out to the seller. The seller then needs to communicate with
the buyer to try to find a solution that both can agree to.
this scenario is in play, then the seller's side is NOT complete until an
agreement can be reached, and the seller honors the agreement.
IMO the only person that should have final say on whether or not an order is
complete, is the buyer! If the buyer does not mark an order as complete, then
leave it as such. The buyer has 6 months to make a claim on any order they pay
for and after 6 months the order is "purged" from the system.
If you are a seller and it bothers you that an order is just sitting there after
you have shipped it, I say "To Bad". It is the buyer's right
to make a claim for up to 6 months REGARDLESS of your store terms because Bricklink
terms supersede store terms.
Some sellers file an order once they believe the order to be complete. I do not
know how this affects the seller's ability to help a buyer if there is a
problem, but this would seem like a decent solution for a seller if having an
order on your orders list for 6 months bothers you.
In truth no order is fully complete until it has been purged from the system
after 6 months.
I vote "YES"
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