Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Ramsesr83  | | Posted: | May 16, 2024 15:33 | | Subject: | New seller help w/shipping | | Viewed: | 71 times | | Topic: | Shipping | |
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| Hello!
im a new seller and I need some help with the shipping. Recently, I switched
over to flat rate shipping for items and I got a customer who says their items
are too expensive to send over, so what do I do to make sure the flat rate shipping
is the correct price for the buyer? or if there is an option, to bill the shipping
later after boxing it and knowing what kind of mailer it will be sent in to price
accordingly?
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| Author: | peregrinator | | Posted: | May 15, 2024 21:05 | | Subject: | Re: Can’t ship to specific state | | Viewed: | 28 times | | Topic: | Shipping | |
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| In Shipping, Legolady16 writes:
| | I have a new store set up, opened the shop. When I go in and look at the storefront
it shows “ships to me” in USA but there’s an error message that pops up… does
not ship to Missouri. It’s not just my state because when I get on device with
location set somewhere else it pops up…. Does not ship to California.
I must have some setting wrong but I can’t figure it out I’ve spent a lot of
time looking through all the settings. Please help.
Thank you
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Is it possible your PayPal setup is not connected to your merchant account? If
it isn't, then you need to connect it. If it is, it might be worth trying
to disconnect and re-connect.
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| Author: | Dhobeck | | Posted: | May 15, 2024 20:39 | | Subject: | Re: Can’t ship to specific state | | Viewed: | 26 times | | Topic: | Shipping | |
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| In Shipping, Dhobeck writes:
| | In Shipping, Legolady16 writes:
| | I have a new store set up, opened the shop. When I go in and look at the storefront
it shows “ships to me” in USA but there’s an error message that pops up… does
not ship to Missouri. It’s not just my state because when I get on device with
location set somewhere else it pops up…. Does not ship to California.
I must have some setting wrong but I can’t figure it out I’ve spent a lot of
time looking through all the settings. Please help.
Thank you
|
You can ship to Montana
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| Author: | Dhobeck | | Posted: | May 15, 2024 20:36 | | Subject: | Re: Can’t ship to specific state | | Viewed: | 26 times | | Topic: | Shipping | |
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| In Shipping, Legolady16 writes:
| | I have a new store set up, opened the shop. When I go in and look at the storefront
it shows “ships to me” in USA but there’s an error message that pops up… does
not ship to Missouri. It’s not just my state because when I get on device with
location set somewhere else it pops up…. Does not ship to California.
I must have some setting wrong but I can’t figure it out I’ve spent a lot of
time looking through all the settings. Please help.
Thank you
|
You can ship to Montana
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| Author: | Legolady16 | | Posted: | May 15, 2024 20:33 | | Subject: | Can’t ship to specific state | | Viewed: | 62 times | | Topic: | Shipping | |
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| I have a new store set up, opened the shop. When I go in and look at the storefront
it shows “ships to me” in USA but there’s an error message that pops up… does
not ship to Missouri. It’s not just my state because when I get on device with
location set somewhere else it pops up…. Does not ship to California.
I must have some setting wrong but I can’t figure it out I’ve spent a lot of
time looking through all the settings. Please help.
Thank you
|
| Author: | phillwright | | Posted: | May 14, 2024 04:45 | | Subject: | (Cancelled) | | Viewed: | 19 times | | Topic: | Shipping | |
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| In Shipping, Nubs_Select writes:
What does (Cancelled) mean in your reply?
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| Author: | phillwright | | Posted: | May 13, 2024 12:47 | | Subject: | Re: How do I add a country? Pls Help | | Viewed: | 28 times | | Topic: | Shipping | |
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| In Shipping, Stellar writes:
| | In Shipping, phillwright writes:
| | In Shipping, jennnifer writes:
| | Because when they updated the site to allow for Instant Checkout, things got
WAY more complicated. And, they've never gone back to fix what got messed
up when they did.
What you are looking for is now in your individual shipping methods. You need
to add the country to each method you want available for them.
Good luck,
~Jen
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Hi Jen, thanks for that, I've tried your suggestion, but my screen looks
different to yours. I've only got 3 options, Weight Band Price Band & Flat
Rate, I can't do what you've done.
Why have Bricklink messed things up so much?
Claire
|
The other options are only for USA sellers.
My manual invoice option is like this:
PD: Onsite paypal is just the payment method used to pay, it can be used on both
Instant Checkout orders and on Manual Invoice orders.
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Yep, thats the screen I get. So how do I add Canada to countries I ship to?
Claire
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| Author: | Stellar | | Posted: | May 13, 2024 12:30 | | Subject: | Re: How do I add a country? Pls Help | | Viewed: | 19 times | | Topic: | Shipping | |
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| In Shipping, phillwright writes:
| | In Shipping, jennnifer writes:
| | Because when they updated the site to allow for Instant Checkout, things got
WAY more complicated. And, they've never gone back to fix what got messed
up when they did.
What you are looking for is now in your individual shipping methods. You need
to add the country to each method you want available for them.
Good luck,
~Jen
|
Hi Jen, thanks for that, I've tried your suggestion, but my screen looks
different to yours. I've only got 3 options, Weight Band Price Band & Flat
Rate, I can't do what you've done.
Why have Bricklink messed things up so much?
Claire
|
The other options are only for USA sellers.
My manual invoice option is like this:
PD: Onsite paypal is just the payment method used to pay, it can be used on both
Instant Checkout orders and on Manual Invoice orders.
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| Author: | phillwright | | Posted: | May 13, 2024 12:12 | | Subject: | Re: How do I add a country? Pls Help | | Viewed: | 21 times | | Topic: | Shipping | |
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| In Shipping, jennnifer writes:
| | Because when they updated the site to allow for Instant Checkout, things got
WAY more complicated. And, they've never gone back to fix what got messed
up when they did.
What you are looking for is now in your individual shipping methods. You need
to add the country to each method you want available for them.
Good luck,
~Jen
|
Hi Jen, thanks for that, I've tried your suggestion, but my screen looks
different to yours. I've only got 3 options, Weight Band Price Band & Flat
Rate, I can't do what you've done.
Why have Bricklink messed things up so much?
Claire
|
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| Author: | jennnifer | | Posted: | May 13, 2024 10:03 | | Subject: | Re: How do I add a country? Pls Help | | Viewed: | 20 times | | Topic: | Shipping | |
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| In Shipping, phillwright writes:
| | In Shipping, Bubblegum3138 writes:
| | Hi folks.
I've asked BL Help twice and got no reply. I can find no way to add or remove
countries from the "countries I ship to" list, I can't even find
the list. It used to be easy to do, but now even though I've gone through
every submenu in the Store Settings I can't find it.
Also, Store Settings says I ship to the USA (I'm in Australia), which is
what it was set to before the changes were made. But for some reason when people
in the US try to buy stuff from me they are blocked because I don't ship
to them.
Any suggestions would be greatly appreciated.
Roger.
|
I'd like help with this too, we do Request For Invoice, not the Onsite Instant
Payment method as we find it easier for working out different shipping prices.
I need to add a country to my 'countries I ship to' and cannot fathom
how to do it. Why are Bricklink making things so hard?
|
Because when they updated the site to allow for Instant Checkout, things got
WAY more complicated. And, they've never gone back to fix what got messed
up when they did.
What you are looking for is now in your individual shipping methods. You need
to add the country to each method you want available for them.
Good luck,
~Jen
|
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| Author: | phillwright | | Posted: | May 13, 2024 08:29 | | Subject: | Re: How do I add a country? Pls Help | | Viewed: | 25 times | | Topic: | Shipping | |
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| In Shipping, Bubblegum3138 writes:
| | Hi folks.
I've asked BL Help twice and got no reply. I can find no way to add or remove
countries from the "countries I ship to" list, I can't even find
the list. It used to be easy to do, but now even though I've gone through
every submenu in the Store Settings I can't find it.
Also, Store Settings says I ship to the USA (I'm in Australia), which is
what it was set to before the changes were made. But for some reason when people
in the US try to buy stuff from me they are blocked because I don't ship
to them.
Any suggestions would be greatly appreciated.
Roger.
|
I'd like help with this too, we do Request For Invoice, not the Onsite Instant
Payment method as we find it easier for working out different shipping prices.
I need to add a country to my 'countries I ship to' and cannot fathom
how to do it. Why are Bricklink making things so hard?
|
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| Author: | Nubs_Select | | Posted: | May 13, 2024 00:28 | | Subject: | Re: How do I add a country? Pls Help | | Viewed: | 21 times | | Topic: | Shipping | |
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| | 🍕🍕🍕 |
| Author: | Bubblegum3138 | | Posted: | May 12, 2024 18:14 | | Subject: | Re: How do I add a country? Pls Help | | Viewed: | 17 times | | Topic: | Shipping | |
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| Thanks heaps for that.
In Shipping, Nubs_Select writes:
| | The countries you ship to is based on the countries you have in each individual
shipping method. Since you ship to the USA it means that one of your shipping
options here
https://www.bricklink.com/v2/mystore/shipping.page
has the USA selected. As to why they can’t checkout it looks like you only have
PayPal as an option instead of PayPal onsite. PayPal onsite is required for sales
tax collection so buyers from most USA states won’t be able to order unless you
add PayPal onsite as a payment option
|
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| Author: | cosmicray | | Posted: | May 12, 2024 09:06 | | Subject: | Re: Buyer used wrong address forgot app. # | | Viewed: | 28 times | | Topic: | Shipping | |
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| In Shipping, W_C_B writes:
| | Hi everyone, been selling on bricklink now for a few years and came across this
today. This person who purchased from me is new to bricklink and I guess did
not put there apartment number on their address under their Paypal account when
completing the transaction. The package was supposed to be delivered today but
being sent back to me now for an incorrect address. The buyer is asking me If
I can re-send the order when I get the package back with their apartment number
added to the address. I would think the buyer has to update their address on
their end in their Paypal account right or am I wrong, IDK. Also in this situation
would you charge the buyer another shipping label with a new tracking number?
Kind of of need some help on this one.
Thanks
Will
|
Depending on whom is generating your postage, you may be able to detect these
prior to buying the postage. An address that is incomplete, or dubious, may not
be able to generate a full 9-digit Zip+4. If you see a proposed address (on Pirate
Ship) that does not generate a full Zip+4, then it may be to your benefit to
halt processing the order, and reach out to the customer questioning the supplied
address.
I am aware (from personal experience), that in a few limited situations, an address
that USPS was good with (say 10 years ago), they no longer feel is specifically
correct, and may randomly reject mail sent to that previously correct address.
In your situation, the ability to do this has already passed. Good luck !
Nita Rae
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| Author: | brac.brick | | Posted: | May 12, 2024 07:35 | | Subject: | Re: Buyer used wrong address forgot app. # | | Viewed: | 33 times | | Topic: | Shipping | |
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| In Shipping, W_C_B writes:
| | Hi everyone, been selling on bricklink now for a few years and came across this
today. This person who purchased from me is new to bricklink and I guess did
not put there apartment number on their address under their Paypal account when
completing the transaction. The package was supposed to be delivered today but
being sent back to me now for an incorrect address. The buyer is asking me If
I can re-send the order when I get the package back with their apartment number
added to the address. I would think the buyer has to update their address on
their end in their Paypal account right or am I wrong, IDK. Also in this situation
would you charge the buyer another shipping label with a new tracking number?
Kind of of need some help on this one.
Thanks
Will
|
this happened to me, it actually showed up and I emailed the buyer to tell them
they didn;t have the correct address, did they want to pay the shipping again
and i would reship? They agreed and I re-invoiced them for just the shipping
, shipped it again. Your other option is to refund the order minus the shipping
charge once you receive it back.
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| Author: | zero42593 | | Posted: | May 12, 2024 02:19 | | Subject: | Re: Buyer used wrong address forgot app. # | | Viewed: | 38 times | | Topic: | Shipping | |
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| The buyer might be able to stop the return if he goes to his post office ASAP
and tells them what happened, if not yes he needs to pay for shipping again.
The issue with that is that Bricklink has no way of billing for that. So, not
sure how Bricklink wants that handled.
In Shipping, W_C_B writes:
| | Hi everyone, been selling on bricklink now for a few years and came across this
today. This person who purchased from me is new to bricklink and I guess did
not put there apartment number on their address under their Paypal account when
completing the transaction. The package was supposed to be delivered today but
being sent back to me now for an incorrect address. The buyer is asking me If
I can re-send the order when I get the package back with their apartment number
added to the address. I would think the buyer has to update their address on
their end in their Paypal account right or am I wrong, IDK. Also in this situation
would you charge the buyer another shipping label with a new tracking number?
Kind of of need some help on this one.
Thanks
Will
|
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| Author: | SezaR | | Posted: | May 12, 2024 00:51 | | Subject: | Re: Buyer used wrong address forgot app. # | | Viewed: | 40 times | | Topic: | Shipping | |
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| In Shipping, W_C_B writes:
| | Hi everyone, been selling on bricklink now for a few years and came across this
today. This person who purchased from me is new to bricklink and I guess did
not put there apartment number on their address under their Paypal account when
completing the transaction. The package was supposed to be delivered today but
being sent back to me now for an incorrect address. The buyer is asking me If
I can re-send the order when I get the package back with their apartment number
added to the address. I would think the buyer has to update their address on
their end in their Paypal account right or am I wrong, IDK.
|
For seller protection, what matters is the address that appears on the PayPal
transaction record, i.e. the one used at the time the buyer paid.
| | Also in this situation
would you charge the buyer another shipping label with a new tracking number?
|
Absolutely yes. (Whose fault is it here?)
I would prefer the communications happen via BL's message system for my seller
protection.
All these depend on the value of order. Is it $600 or $100? It would change a
lot it I was the seller.
If I create the label with my business account of CanadaPost, I may be able to
call them and ask them to redeliver it with the # Apt. on top of it.
| | Kind of of need some help on this one.
Thanks
Will
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| Author: | W_C_B | | Posted: | May 11, 2024 21:09 | | Subject: | Buyer used wrong address forgot app. # | | Viewed: | 156 times | | Topic: | Shipping | |
|
| Hi everyone, been selling on bricklink now for a few years and came across this
today. This person who purchased from me is new to bricklink and I guess did
not put there apartment number on their address under their Paypal account when
completing the transaction. The package was supposed to be delivered today but
being sent back to me now for an incorrect address. The buyer is asking me If
I can re-send the order when I get the package back with their apartment number
added to the address. I would think the buyer has to update their address on
their end in their Paypal account right or am I wrong, IDK. Also in this situation
would you charge the buyer another shipping label with a new tracking number?
Kind of of need some help on this one.
Thanks
Will
|
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| Author: | Ziegelmeister | | Posted: | May 11, 2024 12:42 | | Subject: | Re: Package restrictions - total dimension | | Viewed: | 36 times | | Topic: | Shipping | |
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| In Shipping, aaronaar writes:
| | Hi,
I need to set up a shipping restriction for L + W + H not over X inches. Is “total
dimension” that?
|
That's for total, yes. So if you set it for 40 inches you can have any combination
of dimensions less than 40 fit in that shipping method. Since Lego uses standard
sized boxes for their shipments I reuse their boxes and use Max Dimensions instead
and title the shipping method for that box size.
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| Author: | aaronaar | | Posted: | May 11, 2024 12:00 | | Subject: | Package restrictions - total dimension | | Viewed: | 72 times | | Topic: | Shipping | |
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| Hi,
I need to set up a shipping restriction for L + W + H not over X inches. Is “total
dimension” that?
Thank you
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