BrickLink Discussion Forum

In General, SylvainLS writes:

Hi,

I cancelled your post because even if you cut some bits, there was still enough
to find their website.
The rest is saved below.

As for answering your question: you may contact help desk and/or report the store.
The admins will verify.

It turns out I had ordered from the store (I think they slightly changed their
name of store). The store deliberately sent me an advertising message to my email
(that he found and picked from the order's page).

In General, SezaR writes:

I received a message directly to me email with title

"15% extra discount on LEGO parts on Bricklink"

and then

This week:

15% extra discount

on LEGO sets and parts in our store on Bricklink.

The sender's email address is

[redacted]

Is this email coming from this store?
[redacted]

If so, how did they obtain my email address?! I never messaged them or bought
from them.

Shall I report this store?

Author:

SezaR

Posted:

May 16, 2024 20:31

Subject:

Re: Inventory Change Request for Set 126-1

Viewed:

23 times

Topic:

In Inventories Requests, Janlesuisse writes:

Please make changes to the following inventory:

126-1 (Inv) Steam Locomotive (Push)
58 Parts, 1970
Sets: Train: 4.5V

* Change 2 Part {White to Black} 7049b Brick, Modified 2 x 4 with Wheels Holder, Trans-Clear Bottom
* Change 2 Part {Black to White} 7049b Brick, Modified 2 x 4 with Wheels Holder, Trans-Clear Bottom (Alternate)

Comments from Submitter:
According to my building instructions the brick is black

This set was redesigned. The match id 99 refers to this. Please read the note
written at the bottom of the inventory.

Author:

SezaR

Posted:

May 12, 2024 00:51

Subject:

Re: Buyer used wrong address forgot app. #

Viewed:

40 times

Topic:

Shipping

In Shipping, W_C_B writes:

Hi everyone, been selling on bricklink now for a few years and came across this
today. This person who purchased from me is new to bricklink and I guess did
not put there apartment number on their address under their Paypal account when
completing the transaction. The package was supposed to be delivered today but
being sent back to me now for an incorrect address. The buyer is asking me If
I can re-send the order when I get the package back with their apartment number
added to the address. I would think the buyer has to update their address on
their end in their Paypal account right or am I wrong, IDK.

For seller protection, what matters is the address that appears on the PayPal
transaction record, i.e. the one used at the time the buyer paid.

Also in this situation
would you charge the buyer another shipping label with a new tracking number?

Absolutely yes. (Whose fault is it here?)
I would prefer the communications happen via BL's message system for my seller
protection.

All these depend on the value of order. Is it $600 or $100? It would change a
lot it I was the seller.

If I create the label with my business account of CanadaPost, I may be able to
call them and ask them to redeliver it with the # Apt. on top of it.

Kind of of need some help on this one.

Thanks

Will

Author:

SezaR

Posted:

May 11, 2024 19:34

Subject:

Change additional notes

Viewed:

49 times

Topic:

Catalog Requests

For:

Catalog Associate

Status:

Open

Add Japan to the following sets as they appear in the following catalogs:

Catalog 1972: 260, 261, 262
Catalog 1974: 200, 250, 251, 252, 263, 264, 265
Catalog 1975: 200, 250, 252, 253, 254, 255, 263, 264, 265, 266
Catalog 1976: 200, 210, 212, 253, 254, 255, 256, 263, 264, 265, 266
Catalog 1977: 200, 213, 214, 215, 217, 256, 258, 263, 265, 276, 296
Catalog 1978: 200, 263

Author:

SezaR

Posted:

May 9, 2024 16:51

Subject:

Re: Buyer hasn't received item, I have POP

Viewed:

42 times

Topic:

In Selling, AppleMacJack writes:

Hopefully this is the right space to ask this:

My buyer has messaged stating they haven't received their item - I have proof
of posting but no tracking info and have already submitted a missing letter claim
with Royal Mail.

I'm wondering what I should do:

1. refund the buyer and hope Royal Mail don't tell me they've already
delivered the item?;
2. wait for Royal Mail to respond which could take another few days, and my buyer
has already sent several messages as they want their items?

Any advice would be appreciated!

Is it 100% your responsibility! If he does not receive it or even if he is lying,
you should refund.

I don't know about prices of Royal mail, in Canada, I can send a letter without
tracking for just $2.35 but with tracking for $14. For small orders, I don't
charge tracking but add like $0.5 to each order. If a buyer claims he did not
receive his order, I refund, i.e. those extra $0.5 I have been charging would
be covering the cost of such missing letter.

But delays happen. I had a buyer that didn't receive it. I finally re-sent
his order (two small classic space sets that I had) but after 2.5 months, he
messaged me that the first order had just arrived! Another recent case: buyer
claimed he did not receive anything. I messaged back twice and requested him
to be patient. This is what I wrote:

May 1st
Hi XXXX,

So far, among those I sent or received (about 500), no mailer has gone lost.
It is possible the mailer is accidentally sent to a different province or post
warehouse than yours. I had one package with tracking to be delivered within
my province but sent to Ontario and then they returned it back to BC. Last year,
I sent a mailer to Quebec on about 10h Jan. and was finally received on 20th
March, about 2.5 month later, when I had already resolved.
As a buyer, if i don't mind to receive the part later, I would just wait
up to 3 months (which is indeed too long), otherwise if I need the parts earlier
I would ask a refund but if later, the mailer turns up in my mailbox, I would
return it to the seller.

I think 6 weeks is expected when a delay happens and beyond that, it is an exceptional
case.

So please let me know, what you would prefer.

I guess because of my message, I felt reassured and preferred to wait and on
May 6th, he wrote me:
Hey XXX,

Guess what? I got it today!

Cheers,

So far, all my letters without tracking are delivered (about 300-500?).

I hope this helps.

Author:

SezaR

Posted:

May 5, 2024 03:40

Subject:

Re: Inventory Change Request for Set 6846-1

Viewed:

33 times

Topic:

In Inventories Requests, SezaR writes:

In Inventories Requests, viejos writes:

In Inventories Requests, mwalls73 writes:

Please make changes to the following inventory:

6846-1 (Inv) Tri-Star Voyager
63 Parts, 1 Minifigure, 1984
Sets: Space: Classic Space

* Delete 2 Part 3070 Trans-Red Tile 1 x 1
* Add 2 Part 3024 Trans-Red Plate 1 x 1

Comments from Submitter:
Your set inventory lists this set containing 2 trans-red 1x1 tiles, but the instructions show that they are 1x1 plates (you can see the stud).

The transparent version of the 1 x 1 tile was first released in Trans-Red in
1984, and this was one of the sets from that year.

The instructions were likely drawn up before the part in that color / mold was
released, and then adjusted after the fact.

The hinges holding the removable sled in place may not work without the tiles
either. You might want to build the model to make sure.

S it can be seeen in the photos, 1x1 tiles work, 1x1 plates don't.

Author:

SezaR

Posted:

May 5, 2024 03:38

Subject:

Re: Inventory Change Request for Set 6846-1

Viewed:

39 times

Topic:

In Inventories Requests, viejos writes:

In Inventories Requests, mwalls73 writes:

Please make changes to the following inventory:

6846-1 (Inv) Tri-Star Voyager
63 Parts, 1 Minifigure, 1984
Sets: Space: Classic Space

Author:

SezaR

Posted:

May 4, 2024 20:21

Subject:

Re: Inventory Change Request for Set 6846-1

Viewed:

26 times

Topic:

In Inventories Requests, mwalls73 writes:

Please make changes to the following inventory:

6846-1 (Inv) Tri-Star Voyager
63 Parts, 1 Minifigure, 1984
Sets: Space: Classic Space

Based on the alternate builds on the back of the box, the trans-red 1x1 tiles
should be correct:

https://www.backoftheboxbuilds.com/set-6846/

P.S.
There is a photo of the main model from the back but it is too small.

Author:

SezaR

Posted:

May 4, 2024 20:15

Subject:

Re: wrongful NSS

Viewed:

36 times

Topic:

In Help, peregrinator writes:

In Help, coqie writes:

When a buyer does not receive his order it's he who has to open a claim with
paypal in order get refunded, I can't open a claim for a lost order.

Correct, but you can simply refund him.

The claim is opened so at the end a refund will be made,
if not by payal, then it will be by me. It's just sad that it's so difficult
to get a NSS that was not intended or is not in place, to be removed if the buyer
is not a fast responder.

If PayPal refunds the buyer it will be from your account, and you could get hit
with a dispute fee as well.

I don't know how long PayPal disputes take to resolve, but it's possible
the buyer could complete the NSS before it is resolved, and then you'll have
a permanent mark on your record, and you'll still lose money.

As far as I know, if the buyer get his full refund, seller can supply this info
to BL and they remove the NSS strike, even after the buyer completed it.

Author:

SezaR

Posted:

May 4, 2024 17:54

Subject:

Re: wrongful NSS

Viewed:

37 times

Topic:

In Help, coqie writes:

In Help, yorbrick writes:

In Help, coqie writes:

A buyer placed a NSS (Non Shipping Seller alert) on an order in my store while
there's no doubt about the fact that I shipped it. I provided the shipping
company, tracking code and informed him myself about a delivery issue and the
fact it got lost. I suggested he could open a paypal claim to get refunded. He
finally did this but also placed a NSS what could cause me a lot of damage and
could result in a closure of my store if others do this again. It's already
the second time this happened. I informed him about the consequences this could
have to me and kindly requested to remove the NSS till the paypal claim is handled.
He does not respond. I also contacted bricklink administration but just like
previous time, they probably will take no action.
What can I do to get the NSS removed and how can I wake up bricklink to avoid
incorrect placed NSS in the future? It's very stressfull to receive a NSS
let be when it's based on false accusations.

Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.

You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself? When you buy a
new car and take full insurance, including damaged caused by yourself and wreck
the car, do you buy an other one without contacting your insurance? No, you try
to get your money back from your expensive insurance first. Fact is that my buyer
is not looking for a refund from me, he just wants a refund what's absolutely
normal. He opened a paypal claim and I provived all information so that won't
be a problem. And again, if paypal decides not to refund, I will.

This sentence demonstrates on its own that you don't know how PayPal works
and what is it for.

But how ridiculous
would it be to refund something without trying the insurance first.

Nothing is ridiculous here. You just don't know enough about insurance and
how it works and how can claim it and why it is there.

I would take this as a lesson to learn about PayPal and insurance and how they
work. You use them so it is better to learn about them before you face a serious
problem with a difficult buyer or even a scammer.

I would first contact the shipper and claim the parcel is lost to get my money
back from insurance. This is because, the shipper may try to find the package
and if they do, they will deliver it and won't give you any refund.
Hopefully this process happens within the time-frame of PayPal claim (you can
respond to PayPal claim with delay. They give you a few days to respond). If
later, the shipper accepts the parcel is lost and begin the process to issue
a refund to you, I immediately refund the buyer via PayPal. Otherwise, I provide
the info to PayPal that the parcel is found and is on its way to buyer again.

I hope this helps

Main problem
is that the buyer is very slow in responding. It took me 3 messages and 5 weeks
to bring to his attention that there was a problem with the delivery. If I didn't
do that he would probably still not know there was a problem. As far as I can
tel from his comment in the NSS he just wanted to cancel the order, not knowing
an NSS is not the right way to do that.

Author:

SezaR

Posted:

May 4, 2024 03:33

Subject:

Re: Charging others for your PayPal fee

Viewed:

56 times

Topic:

In Selling, BrickDeals writes:

In Selling, Amazingly writes:

Can a store in the USA charge other stores in the USA for their PayPal fee?
Thanks

Not only against Paypal terms, but it is illegal in California starting in July.

It isn't hard to simply add 3% to your store prices to cover the fee.

But sellers who tack the fee on later get the advantage in the price guide, which
I just consider to be dishonest.

Personally, I least favorite stores that do this, but I will continue to push
Bricklink to change to terms of the site to prohibit junk fees.

I particularly like this one that I came across with today:

In my store, I have no lot limit, or any other hidden fees. I only charge
$1.50 to cover handling and shipping supply costs (in addition to shipping cost)
plus 3.5% of total invoice value to cover my store's overhead cost. We will
not send missing items. We only refund their value.

Author:

SezaR

Posted:

May 2, 2024 20:37

Subject:

Re: Charging others for your PayPal fee

Viewed:

58 times

Topic:

In Selling, Amazingly writes:

In Selling, yorbrick writes:

In Selling, Amazingly writes:

Can a store in the USA charge other stores in the USA for their PayPal fee?
Thanks

Sure you can. You just add the fixed fee to your S&H costs for all transactions
and the percentage to your part prices.

This is what i do and if a buyer choose to pay via bank transfer, no fee for
me, i reduce the percentage over total.
And this is what nearly no other canadian store offer 😕

So everyone else is wrong?

Author:

SezaR

Posted:

May 2, 2024 06:04

Subject:

What is this part really?b

Viewed:

205 times

Topic:

See photos.

Author:

SezaR

Posted:

May 1, 2024 17:38

Subject:

Re: Paid directly, how to pay Bricklink?

Viewed:

33 times

Topic:

In Selling, AntsScurrying writes:

In Selling, Nubs_Select writes:

In Selling, AntsScurrying writes:

I had a buyer send money to my paypal direct instead of through Bricklink.

How do I get the Vat and fees to Bricklink to show that the buyer has paid and
I can get a VAT invoice?

unfortunately you cant. the only way to do it is to refund the buyer and have
them pay onsite
(as bricklink collects the tax via a "partner fee" on the transaction).

Done, thank you.

How could they send you payment directly?!

I guess you use the same exact email address for your PayPal account that you
have on BL. This is the exact reason you should change your PayPal account email
address so this doesn't happen agian.

Author:

SezaR

Posted:

Apr 29, 2024 22:37

Subject:

Re: Inventory Change Request for Set 42053-1

Viewed:

16 times

Topic:

In Inventories Requests, Nubs_Select writes:

In Inventories Requests, SezaR writes:

In Inventories Requests, Nubs_Select writes:

Please make changes to the following inventory:

42053-1 (Inv) Volvo EW160E
1166 Parts, 2016
Sets: Technic: Model: Construction

* Delete 1 Part 18938u Black Technic Turntable 60 Tooth, Top (Undetermined Type)
* Add 1 Part 18938 Black Technic Turntable 60 Tooth Bevel, Top
* Delete 1 Part 18939c01 Light Bluish Gray Technic Turntable 60 Tooth with Black Top (18939 / 18938u) (Undetermined Type) (Counterpart)
* Add 1 Part 18939c06 Light Bluish Gray Technic Turntable 60 Tooth with Black Top with Beveled Teeth (18939 / 18938) (Counterpart)

Comments from Submitter:
from watching the build of a brand-new copy of the set. picture to follow. https://youtu.be/ed8Z-MJHeWI?t=196

You had promised to not follow this pass of creating a huge traffic of posts
related to inv. change requests. That is similar to spamming. I see you cannot
stop yourself and keep doing this over and over and now, everywhere on the forum
smells pizza

it's now my time...

although I dont remember saying id stop (just with certain specific
variants for the time being i did) this sounds exciting!

Except that I don't seem to have anything to submit to counter-attacking
your posts.
Hmmm, I can start with resubmitting this request that was rejected:

https://www.bricklink.com/message.asp?ID=1457506

and take it from there. How about that?

sounds like a plan! (if you have a plan so it doesn't get rejected

)

Oh no! I didn't think about that. But wait, are yours indeed accepted?

Author:

SezaR

Posted:

Apr 29, 2024 22:33

Subject:

Re: Inventory Change Request for Set 42053-1

Viewed:

20 times

Topic:

In Inventories Requests, Nubs_Select writes:

Please make changes to the following inventory:

42053-1 (Inv) Volvo EW160E
1166 Parts, 2016
Sets: Technic: Model: Construction

it's now my time...

Except that I don't seem to have anything to submit to counter-attacking
your posts.
Hmmm, I can start with resubmitting this request that was rejected:

https://www.bricklink.com/message.asp?ID=1457506

and take it from there. How about that?

Author:

SezaR

Posted:

Apr 29, 2024 14:45

Subject:

Re: We should be able to get rid of some users

Viewed:

42 times

Topic:

In Help, Gaston.La.Brick writes:

For a seller, the order is fulfilled when the buyer receives ALL items ordered.
It's the seller his obligation to make sure the buyer receives the complete
order.
If the seller fails to do so, a simple refund of the missing items is not sufficient
as the buyer needs to put time in searching a new store to purchase from AND
to pay shipping costs again.

The seller can offer:

A) The buyer returns the full order, with a full refund (including original shipping
costs AND including the return shipping costs, since it was a seller's problem).
Seems expensive for the seller, but it's the seller's fault to begin
with.

B) Refund missing items and reasonable part of the original shipping costs. Or
completely. So the buyer isn't forced to pay shipping costs at another store
from his own pocket.

C) Make sure the buyer receives the items. If you (the seller) doens't have
it in stock, you can place the order yourself at another store, and re-ship (or
just choose a dropshipping method).

I know all options will eat (part of) your profit, but it was your error to begin
with. The buyer can't be held accountable for the mistakes a seller made.
So for a seller you can only sigh, take the cost and learn to get better and
order fulfilling to spot missing items.

The solution you offered to simply refund the actual costs of the missing items,
without even reaching out to the buyer first to discuss options, is not a good
one. I usually go for option C) because I find it my obligation as a seller to
make sure I fully fulfill the order without extra work for my customer. All efforts
and costs to rectify a problem, should come from the seller.

I understand BrickLink used to have more of a "kindred spirits" without
a true enforced "buyer-seller relationship with commercial and legal obligations".
But things have evolved over time, as more and more people found their way to
BrickLink. As a result, the commercial and legal obligations become more and
more important, so it's important for sellers to be aware of these obligations
and act correctly to follow these obligations.

Lastly, I don't think it really professional to post this issue here in the
thread and mention the related user. It might even be considered a privacy violation
to do so? I think it is. But in any case, as a seller, stay professional. This
isn't really a professional action.

You might continue by stoplisting my account as well based on the fact you will
probably not like this reply. It's just how I think about this situation
and give you some other point of view you might consider.

Well said
+1

I already gave up to share my opinion with this seller. It looks like he thinks
he is 100% right and nobody should object that.

https://www.bricklink.com/message.asp?ID=1460502

Author:

SezaR

Posted:

Apr 27, 2024 19:55

Subject:

Re: Inventory Change Request for Set 6542-1

Viewed:

21 times

Topic:

In Inventories Requests, mlj writes:

Please make changes to the following inventory:

6542-1 (Inv) Launch & Load Seaport
1036 Parts, 7 Minifigures, 1991
Sets: Town: Classic Town: Harbor

* Add 1 Part 3666 Red Plate 1 x 6 (Extra)
* Change {2 to 1} Part Red 3666 Plate 1 x 6

Comments from Submitter:
One of the two 1x6 plates red is not used for the set, but is part of the package.

See the discussion:

https://www.bricklink.com/messageThread.asp?ID=309918

Author:

SezaR

Posted:

Apr 25, 2024 03:31

Subject:

Re: Come visit!

Viewed:

41 times

Topic:

New Stores

In New Stores, Cdaut13 writes:

I'd love your feedback.

Why did you receive a neutral feedback?

You are a newbie as a seller and you need to be obsessed with maintaining a perfect
score. This is very important considering you just started selling and your record
is not yet huge, i.e. not many feedbacks.
All my first 1000 feedbacks were positive but I have initially received about
20 neutral or negative feedback. In all those cases, I contact buyers and resolved
the issue.
Did you try to contact this buyer? Do you know why he left you a neutral fb?

If they buyer did not answer you, you could still reply to his feedback something
like: "reached out to resolve if there was any issue but the buyer didn't
reply"

Thanks for stopping by!

https://store.bricklink.com/Cdaut13&utm_content=globalnav#/splash

Author:

SezaR

Posted:

Apr 24, 2024 22:54

Subject:

Re: How does USPS even operate? A short rant.

Viewed:

57 times

Topic:

Shipping