  
| Author: | Brettj666  | | Posted: | Jun 17, 2013 08:00 | | Subject: | Re: Thoughts on instant checkout & postage... | | Viewed: | 45 times | | Topic: | Suggestions | |
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| I'd be more inclined to, instead of assuming a new user has read TOS, they
email you with a few quick blurbs including "differences between Amazon, eBay
and bricklink.
Here's an example.
eBay has now allowed users to opt in to a program that will pre-calculate customs
charges for them, as demonstrated by Superchicken's post.
Probably is, they are over inflated, 100% occurring and simply a money making
scheme because the buyer experience didn't like getting surprised by a customs
charge at the post office..
So, they went from being surprised 30% of the time to being hosed 100% of the
time.
It seemed like a good idea at the time, but wow, I personally wouldn't shop
with an ebay seller that wanted to help my customer experience that much.
I think the biggest positive impact we could take on is education..
Tell them why we don't have instant check out.
I bought 20 small game sets from Amazon that were listed as $4.49 + $4.89 shipping
and if he shipped them separately, I would have been ok with 20x$4.49, but if
he was going to ship them in one box and charge me $95 and it cost him $15 to
ship, I was going to have an issue after the fact.
I didn't want someone in build profit into shipping.
to his credit, the charge was $14 or so and that corresponded to the label.
But sets are fixed sizes, parts are different.
Evan with eBay, they may sell some parts, but it's fixed parts in a single
listing. It takes up one box that is xyz in dimensions.
Instead of molding us after amazon and ebay, give a tool to a user to say why
we don't have instant check out.
One order this year, easy enough in a bubble mailer under 2cm, until they ordered
a 3x3 barrel and that one 30 cent piece brought them from $3 to $12 in shipping.
How is the user experience when they are adding parts, checking their shipping
costs, adds that one piece and boom, shipping goes up $9.
I would, without having prior knowledge of a foreign countries postal system,
feel I paid $9.30 for that part.
I think it's better customer service to say "Hi, thanks for your order, looking
it over, shipping would increase from $3 to $12 because of this one piece that
you ordered that puts it over the allowed maximum thickness for an envelope rate.
If you want this piece, that's great, I have no problem with it. You may
want to order other parts to maximum shipping value, you have 355 grams to work
with.
However, if you'd like to stick with the envelope rate, we'd have to
remove that one part, but you'd essentially save $9 by doing so."
Give them the choice.
Make them see that you are going out of your way to give them a valued experience
rather than "this is what you ordered, this is your cost, because you checked
out instantly"
I do like the idea in general, I just think it's hard to set up and maintain
world wide and putting it in the hands of individual sellers doesn't change
the differences, as you noted, but makes the issue faster.
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Message is in Reply To: Message Has 1 Reply: 41 Messages in this Thread:  Msg 1 - bb314137 (859) 134 months ago Jun 16, 2013 to Suggestions
 Msg 2 - flyingo330 (276) 134 months ago Jun 16, 2013 to Suggestions
Msg 3 - Pokernut (1009) 134 months ago Jun 16, 2013 to Suggestions
  Msg 4 - eileenkeeney (1610) 134 months ago Jun 16, 2013 to Suggestions
Msg 5 - bb314137 (859) 134 months ago Jun 17, 2013 to Suggestions
Msg 6 - Timothy_Smith (1537) 134 months ago Jun 17, 2013 to Suggestions
Msg 7 - bb314137 (859) 134 months ago Jun 17, 2013 to Suggestions
Msg 8 - Timothy_Smith (1537) 134 months ago Jun 17, 2013 to Suggestions
Msg 9 - bb314137 (859) 134 months ago Jun 17, 2013 to Suggestions
Msg 10 - DEREKFST (11757) 134 months ago Jun 16, 2013 to Suggestions
Msg 11 - Pokernut (1009) 134 months ago Jun 16, 2013 to Suggestions
Msg 12 - Brettj666 (1112) 134 months ago Jun 16, 2013 to Suggestions
Msg 13 - Timothy_Smith (1537) 134 months ago Jun 17, 2013 to Suggestions
Msg 14 - bb314137 (859) 134 months ago Jun 17, 2013 to Suggestions
Msg 15 - Timothy_Smith (1537) 134 months ago Jun 17, 2013 to Suggestions
Msg 16 - enig (6370) 134 months ago Jun 17, 2013 to Suggestions
Msg 17 - Timothy_Smith (1537) 134 months ago Jun 17, 2013 to Suggestions
Msg 18 - bb314137 (859) 134 months ago Jun 17, 2013 to Suggestions
Msg 19 - Brettj666 (1112) 134 months ago Jun 17, 2013 to Suggestions
Msg 20 - bb314137 (859) 134 months ago Jun 17, 2013 to Suggestions
Msg 21 « - Brettj666 (1112) 134 months ago Jun 17, 2013 to Suggestions
Msg 22 - bb314137 (859) 134 months ago Jun 17, 2013 to Suggestions
Msg 23 - starbeanie (10860) 134 months ago Jun 17, 2013 to Suggestions
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Msg 27 - Brettj666 (1112) 134 months ago Jun 17, 2013 to Suggestions
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Canada, Ontario
