  
| Author: | Familybuild  | | Posted: | May 10, 2024 07:04 | | Subject: | Re: Buyer hasn't received item, I have POP | | Viewed: | 40 times | | Topic: | Selling | |
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| Hi,
Thus far i've had two letter post orders gone missing.
One domestic: although this one felt honestly sketchy , due to the fact the buyer
did receive a update in their postal app that the letter (including picture of
it) would arrive the next day.
- i have asked this buyer to check in with their neighbours because it might
had been posted in the wrong mailbox; no avail.
- after that i've agreed with the buyer to wait for delivery for a maximum
of 2 weeks.
- on agreed upon date still no package arrived? Instant 100% refund including
shipping.
The other letter was an international order from NL to France:
Here also nicely communicated with the buyer, with the only big difference being
the waiting time was much longer due to international post can sometimes take
forever where it normally takes a week or so..
This buyer also got refunded.
After this order i've stopped international orders to take place with Letters
as their delivery method.
International postal rules state : goods/producte cant be sent with the letter
method.
This greatly increases the chance for a letter to get lost/seized/destroyed.
Alot of sellers here and elsewhere are not yet fully aware of this.
That combined with their harsh stance in their (illegal) ToS statements,
Can cause some problems for shops in the (near) future.
Aliexpress flooded this into exinstance.
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Message is in Reply To:  Buyer hasn't received item, I have POP - AppleMacJack (168) | Hopefully this is the right space to ask this: My buyer has messaged stating they haven't received their item - I have proof of posting but no tracking info and have already [...]
(13 days ago, May 9, 2024, to Selling) |
7 Messages in this Thread: Msg 1 - AppleMacJack (168) 13 days ago May 9, 2024 to Selling
 Msg 2 - SezaR (1396) 13 days ago May 9, 2024 to Selling
Msg 3 - v100Bricks (147) 13 days ago May 9, 2024 to Selling
Msg 4 - yorbrick (1185) 13 days ago May 9, 2024 to Selling
Msg 5 - Nubs_Select (3788)  13 days ago May 9, 2024 to Selling
  Msg 6 - 1001bricks (52418) 13 days ago May 9, 2024 to Selling
Msg 7 « - Familybuild (106) 13 days ago May 10, 2024 to Selling
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Netherlands, Zuid-Holland
