  
| Author: | 1001bricks  | | Posted: | May 9, 2024 17:35 | | Subject: | Re: Buyer hasn't received item, I have POP | | Viewed: | 51 times | | Topic: | Selling | |
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| In Selling, Nubs_Select writes:
| | In Selling, AppleMacJack writes:
| | Hopefully this is the right space to ask this:
My buyer has messaged stating they haven't received their item - I have proof
of posting but no tracking info and have already submitted a missing letter claim
with Royal Mail.
I'm wondering what I should do:
1. refund the buyer and hope Royal Mail don't tell me they've already
delivered the item?;
2. wait for Royal Mail to respond which could take another few days, and my buyer
has already sent several messages as they want their items?
Any advice would be appreciated!
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wait until you get a reply from Royal Mail then if they find it let the customer
know and if they dont then refund them.
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Yes/no - I wouldn't wait if the delay's already clearly abnormal, like
2x or 3x the normal delay (seller to decide what's "normal" .
It may still arrive, and sometimes the buyer will wrote you back and repay the
order again when refunded!
Or they won't tell you, but they know you're truthy and reliable and
maybe they'll be your buyer for life - which has no price
All in all, making buyers happy has a positive effect on the whole community;
it's not only your shop
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Message is in Reply To: 7 Messages in this Thread:  Msg 1 - AppleMacJack (169) 23 days ago May 9, 2024 to Selling
 Msg 2 - SezaR (1398) 23 days ago May 9, 2024 to Selling
Msg 3 - v100Bricks (154) 23 days ago May 9, 2024 to Selling
Msg 4 - yorbrick (1185) 23 days ago May 9, 2024 to Selling
Msg 5 - Nubs_Select (3820)  23 days ago May 9, 2024 to Selling
  Msg 6 « - 1001bricks (52464) 23 days ago May 9, 2024 to Selling
Msg 7 - Familybuild (109) 22 days ago May 10, 2024 to Selling
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France, Provence-Alpes-Côte d'Azur
