Author:  cmzurn  Posted:  Apr 29, 2024 10:18  Subject:  Shipping from Canada to Saudi Arabia  Viewed:  75 times  Topic:  Shipping Cancel Reply	BrickLink ID Card cmzurn (793) Location:  Canada, Alberta Member Since Contact Type Status Jan 4, 2012 Seller Store: Zurn's bricks
I am expecting negative feedback from a first time buyer because they say they haven't received their package. Of course they requested the cheapest shipping method but that did not include tracking. I have the receipt to prove i sent the package. Any suggestions as to what steps i can take once they file a complaint?

Message Has 4 Replies:

Re: Shipping from Canada to Saudi Arabia - Dino (479)

[...] If the buyer has paid via Paypal, you need proof of delivery. If you do not have this, Paypal will decide for the buyer. (19 days ago, Apr 29, 2024, to Shipping)

Re: Shipping from Canada to Saudi Arabia - paulvdb (7148)

[...] How long ago did you ship the package? International mail can sometimes take very long. On rare occasions a few of the orders I shipped arrived after more than two months. (19 days ago, Apr 29, 2024, to Shipping)

Re: Shipping from Canada to Saudi Arabia - Nubs_Select (3778)

If it’s been more than several months and the buyer has told you they haven’t gotten it then refund them and canceled the order. The seller is fully responsible regardless of [...] (19 days ago, Apr 29, 2024, to Shipping)

Re: Shipping from Canada to Saudi Arabia - yorbrick (1185)

[...] Remember that they can only request what you allow them to request. If you want orders to have tracking, then you can insist on that and charge the buyer for it. (19 days ago, Apr 29, 2024, to Shipping)

5 Messages in this Thread:

 Msg 1 « - cmzurn (793) 19 days ago Apr 29, 2024 to Shipping
 Msg 2 - Dino (479) 19 days ago Apr 29, 2024 to Shipping
 Msg 3 - paulvdb (7148) 19 days ago Apr 29, 2024 to Shipping
 Msg 4 - Nubs_Select (3778) 19 days ago Apr 29, 2024 to Shipping
 Msg 5 - yorbrick (1185) 19 days ago Apr 29, 2024 to Shipping