| Discussion Forum: Thread 357064 |
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| | | Author: | cmzurn  | | Posted: | Apr 29, 2024 10:18 | | Subject: | Shipping from Canada to Saudi Arabia | | Viewed: | 75 times | | Topic: | Shipping | |
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| I am expecting negative feedback from a first time buyer because they say they
haven't received their package. Of course they requested the cheapest shipping
method but that did not include tracking. I have the receipt to prove i sent
the package. Any suggestions as to what steps i can take once they file a complaint?
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| | | | | Author: | Dino | | Posted: | Apr 29, 2024 10:28 | | Subject: | Re: Shipping from Canada to Saudi Arabia | | Viewed: | 29 times | | Topic: | Shipping | |
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| In Shipping, cmzurn writes:
| | I am expecting negative feedback from a first time buyer because they say they
haven't received their package. Of course they requested the cheapest shipping
method but that did not include tracking. I have the receipt to prove i sent
the package. Any suggestions as to what steps i can take once they file a complaint?
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If the buyer has paid via Paypal, you need proof of delivery. If you do not have
this, Paypal will decide for the buyer.
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| | | | | Author: | paulvdb | | Posted: | Apr 29, 2024 11:02 | | Subject: | Re: Shipping from Canada to Saudi Arabia | | Viewed: | 25 times | | Topic: | Shipping | |
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| In Shipping, cmzurn writes:
| | I am expecting negative feedback from a first time buyer because they say they
haven't received their package. Of course they requested the cheapest shipping
method but that did not include tracking. I have the receipt to prove i sent
the package. Any suggestions as to what steps i can take once they file a complaint?
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How long ago did you ship the package? International mail can sometimes take
very long. On rare occasions a few of the orders I shipped arrived after more
than two months.
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| | | | | Author: | Nubs_Select | | Posted: | Apr 29, 2024 12:24 | | Subject: | Re: Shipping from Canada to Saudi Arabia | | Viewed: | 35 times | | Topic: | Shipping | |
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| If it’s been more than several months and the buyer has told you they haven’t
gotten it then refund them and canceled the order. The seller is fully responsible
regardless of insurance/tracking for the order so it’s best to refund before
a claim is filled as when the claim is completed you’ll get hit with an additional
fee (I think it’s something like $20)
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| | | | | Author: | yorbrick | | Posted: | Apr 29, 2024 13:39 | | Subject: | Re: Shipping from Canada to Saudi Arabia | | Viewed: | 28 times | | Topic: | Shipping | |
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| In Shipping, cmzurn writes:
| | I am expecting negative feedback from a first time buyer because they say they
haven't received their package. Of course they requested the cheapest shipping
method but that did not include tracking.
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Remember that they can only request what you allow them to request. If you want
orders to have tracking, then you can insist on that and charge the buyer for
it.
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Canada, Alberta
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