Author:  minifig_75  Posted:  Feb 18, 2024 09:36  Subject:  Re: Variants Thread - February 12  Viewed:  38 times  Topic:  Catalog Cancel Reply

BrickLink ID Card minifig_75 (375) Location:  France, Île-de-France Member Since Contact Type Status Dec 29, 2021 Seller Store: Soon-a-Brique

In Catalog, jennnifer writes:    In Catalog, minifig_75 writes:    Hello there! So, as an AMATEUR seller (I won't become a pro, but I do spend A LOT OF TIME WORKING on my INVENTORY..!) what I have failed to understand until now, as far as COMMUNICATION from the Bricklink Support Team goes, is : we're in 2024. sending a simple email has become quite easy. So, WHY the sellers don't receive emails when there are issues with updates? And I don't talk only about this variants merge issue. I'm talking about all the sellers' inventories technical issues related to updates that have been happening these past 4 years (I started selling in 2020)...?? Sellers spend an awful long time working on inventories... this dedication on their inventories is not even worth a bit of respect and attention from the Support team : that's my general feeling for these past years... I need to be informed when there were technical bugs / issues on my inventory, for God's sake! Because I don't want to spend 30 minutes looking for 1 item that's not here anymore or realizing that items that I still have magically disappeared in my BL inventory. This is really tiring. As sellers, we are entitled to a little bit more respect and we should get information emails when there has been bugs. regards, Soon-a-b. Could you be more specific about what technical issues you are referring to? Are you talking about Catalog changes that affect your inventory (like a category change) or actual bugs in seller inventories? If it's the latter, I have not experienced any of these. I have always been able to track down any discrepancies to user error. (Mostly, not checking that the page fully updated before I left it.) Nor have I read about any that weren't related to third-party software or order checkout. Thanks, ~Jen Yeap, it is the later, and I can assure you I'm not the only one having these technical issues, unfortunately. One of my friends owns a store here too and encounters these issues. Mostly items that were sold and reappear in store, or the contrary. I can assure you it's not the seller's fault I only work on the Bricklink website, not from Brickstore, may be that's the reason of the problem. And yes, I learnt to wait for the page to finish updating before leaving it.. Anyway, my post actually is about COMMUNICATION what I was trying to say is that it would be really cool, if, for a change, the support team would keep sellers informed a bit more than presently.. Thanks!!

Message is in Reply To:

Re: Variants Thread - February 12 - jennnifer (3537)

[...] [...] Could you be more specific about what technical issues you are referring to? Are you talking about Catalog changes that affect your inventory (like a category [...] (4 months ago, Feb 18, 2024, to Catalog)

Message Has 2 Replies:

Re: Variants Thread - February 12 - jennnifer (3537)

[...] I am certain that using BrickLink without third-party software is not what's causing your issues. ;) Without access to change logs for our store inventories, [...] (4 months ago, Feb 18, 2024, to Catalog)

Re: Variants Thread - February 12 - 1001bricks (52466)

[...] It happened to me maybe twice in 17 years. It does NOT exist if you don't have: * a DAILY import of your Inventory in XML (URL) * and that ALL changes you make in [...] (4 months ago, Feb 18, 2024, to Catalog)

37 Messages in this Thread:

 Msg 1 - Admin_Russell 4 months ago Feb 12, 2024 to Catalog
 Msg 2 - Nubs_Select (3821) 4 months ago Feb 12, 2024 to Catalog
 Msg 3 - DaddyOs_Bricks (1423) 4 months ago Feb 13, 2024 to Catalog
 Msg 4 - randyf (442) 4 months ago Feb 13, 2024 to Catalog
 Msg 5 - Turez (43) 4 months ago Feb 14, 2024 to Catalog
 Msg 6 - randyf (442) 4 months ago Feb 14, 2024 to Catalog
 Msg 7 - brickbiters (134) 4 months ago Feb 16, 2024 to Catalog
 Msg 8 - DaddyOs_Bricks (1423) 4 months ago Feb 14, 2024 to Catalog
 Msg 9 - Teup (6610) 4 months ago Feb 13, 2024 to Catalog
 Msg 10 - randyf (442) 4 months ago Feb 13, 2024 to Catalog
 Msg 11 - Teup (6610) 4 months ago Feb 13, 2024 to Catalog
 Msg 12 - oukexergon (331) 4 months ago Feb 13, 2024 to Catalog
 Msg 13 - Admin_Russell 4 months ago Feb 13, 2024 to Catalog
 Msg 14 - oukexergon (331) 4 months ago Feb 14, 2024 to Catalog
 Msg 15 - jennnifer (3537) 4 months ago Feb 14, 2024 to Catalog
 Msg 16 - 1977_mauro (3406) 4 months ago Feb 14, 2024 to Catalog
 Msg 17 - WOLKsite (13) 4 months ago Feb 14, 2024 to Catalog
 Msg 18 - brickerking (1889) 4 months ago Feb 14, 2024 to Catalog
 Msg 19 - Teup (6610) 4 months ago Feb 15, 2024 to Catalog
 Msg 20 - Admin_Russell 4 months ago Feb 15, 2024 to Catalog
 Msg 21 - zorbanj (827) 4 months ago Feb 15, 2024 to Catalog
 Msg 22 - 1001bricks (52466) 4 months ago Feb 15, 2024 to Catalog
 Msg 23 - Stuart9 (1102) 4 months ago Feb 15, 2024 to Catalog
 Msg 24 - 1001bricks (52466) 4 months ago Feb 15, 2024 to Catalog
 Msg 25 - BensBrickstore (3583) 4 months ago Feb 15, 2024 to Catalog
 Msg 26 - 1001bricks (52466) 4 months ago Feb 15, 2024 to Catalog
 Msg 27 - yorbrick (1185) 4 months ago Feb 15, 2024 to Catalog
 Msg 28 - brickerking (1889) 4 months ago Feb 15, 2024 to Catalog
 Msg 29 - Teup (6610) 4 months ago Feb 16, 2024 to Catalog
 Msg 30 - minifig_75 (375) 4 months ago Feb 18, 2024 to Catalog
 Msg 31 - jennnifer (3537) 4 months ago Feb 18, 2024 to Catalog
 Msg 32 « - minifig_75 (375) 4 months ago Feb 18, 2024 to Catalog
 Msg 33 - jennnifer (3537) 4 months ago Feb 18, 2024 to Catalog
 Msg 34 - 1001bricks (52466) 4 months ago Feb 18, 2024 to Catalog
 Msg 35 - minifig_75 (375) 4 months ago Feb 18, 2024 to Catalog
 Msg 36 - SylvainLS (46) 4 months ago Feb 18, 2024 to Catalog
 Msg 37 - 1001bricks (52466) 4 months ago Feb 18, 2024 to Catalog