  
| Author: | randyf  | | Posted: | Feb 2, 2024 14:30 | | Subject: | Re: Bionicle is handled incredibly poorly | | Viewed: | 123 times | | Topic: | Catalog | |
|
| In Catalog, NoGravitasHere writes:
| | I've contacted BrickLink support multiple times via the Help Desk link, and
been ignored every single time. The current system of silver classification is
laughably bad. There are 9 official Lego silvers/chromes/gunmetals, and you only
recognise 4.5, at best.
I have repeatedly offered you the information you need to fix this issue, and
have not once received even a reply for my efforts. Instead, BrickLink is more
interested in maintaining their poorly-categorised colours, removing accurate
listings (how can I include rubber bands with a set, when said rubber bands are
23 years old and dust?), and ignoring the fella trying to literally hand you
the answer to this issue, and also ruining your database by no longer tracking
part variants. You do realise some of those 'insignificant' changes actually
matter, right?
... Right?
|
Unfortunately for you, you have definitely been going about things the wrong
way, and I am sorry for that. Issues that deal with the BrickLink catalog are
not governed by the BrickLink help desk but are rather handled by a team of catalog
administrators. The easiest way to get in touch with us is either through the
forums (as you just did), or by emailing us directly at the catalog@bricklink.com
address. The help desk should be forwarding things to the proper channels when
contacted, but the catalog administrators have no control of that.
Now, onto what you came here for. 
The silver colors have a long history on BrickLink. Without knowing the full
history, it is hard to understand the way things are, but a lot of it stems from
two main things.
The first is the fact that the LEGO group did not release information about all
of the colors being used back when BrickLink was founded and further added to
over the following decade (2000-2010). Well, guess which theme was around during
that time period? 
The second is that not many people really cared about Bionicle in the AFOL community
back then, and it was not taken seriously by the adults who were creating this
site and adding to it. Meanwhile, the kids of the day were having a blast with
the theme. Fast forward to the present and all of those kids are now adults clamoring
for the Bionicle history on BrickLink to catch up with what is known, but the
work required for a lot of this is no small task.
However, we have made great strides in the last few years to get the silver colors
sorted properly. One was by adding many unique Bionicle colors to the database,
and the second was a huge project completed in 2022. Some of the history of the
silvers can be read on the following help page:
https://www.bricklink.com/help.asp?helpID=1096
The good news is that we have plans to do more, such as formally recognizing
the color Cool Silver and getting it into the correct inventories, fixing the
enormous problem in the Zamor sphere area, looking into a better solution for
managing Kraata, etc. We also have a lot of the information that is needed to
accomplish these goals, so that is not the issue.
The issue is time. The catalog administrators have to keep up with the constant
barrage of stuff being released by the LEGO group and then try to find small
amounts of time to fix things from the past. I will tell you right now that fixing
things from the past is not the priority, so a lot of patience is required when
you want to see things like this happen.
If you have any other questions, feel free to post them here or hit the team
up at the email address I listed above.
Cheers,
Randy
P.S. There is no current plan to separate BrickLink Pearl Dark Gray into its
two unique colors, but it is something that may be considered in the future.
|
|
Message is in Reply To:  Bionicle is handled incredibly poorly - NoGravitasHere (35) | I've contacted BrickLink support multiple times via the Help Desk link, and been ignored every single time. The current system of silver classification is laughably bad. [...]
(4 months ago, Feb 2, 2024, to Catalog) |
Message Has 2 Replies: | Re: Bionicle is handled incredibly poorly - NoGravitasHere (35) | Thanks for your response, Randy. I really appreciate it. To clarify, my first attempts at communication were via the email you've just provided. They were ignored. Twice. [...]
(4 months ago, Feb 2, 2024, to Catalog) |
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USA, Ohio
