Discussion Forum: Suggestions: Message 1417969
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 Author: Hal8472 View Messages Posted By Hal8472
 Posted: Jun 30, 2023 15:42
 Subject: Re: Clarify whether errors are NSS worthy on form
 Viewed: 46 times
 Topic: Suggestions
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Hal8472 (287)

Location:  Canada, Ontario
Member Since Contact Type Status
Oct 29, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nifty Bricks
In Suggestions, Nubs_Select writes:
  An NSS can easily be removed by sending proof of shipping or proof of a refund
the the help desk so generally they arnt a big deal. Technically a buyer isn’t
doing anything wrong for filing it if they ordered a part but never got it since
the seller never shipped it. Some first message but some don’t think of that
and just try to file an NSS but it would be nice if they were first presented
with a message asking if they first tried contacting the seller about the issue

I see this has come up yet again. It clearly is a big deal to those who receive
the feedback, even if it’s potentially temporary.

Whether or not the buyer did something wrong (not the right word in this context)
addresses the heart of what I believe should be clarified. We have two distinct
systems for addressing order problems. The first is the feedback system and
the other is NSS / NPB. Both in addition to the basic talking to each other
through messages. Everything could quite easily go through either system.

The NSS / NPB is more serious as it revokes buying or selling privileges (after
3 strikes). My proposal is this be clarified so new users understand the seriousness
of what they are asking for, instead of just leaving bad feedback (which most
good sellers take quite seriously). Ask the questions about communication and
whether the seller tried to rectify the situation (as you noted).

The NSS / NPB system should also identify how many times the buyer (or seller)
has initiated this process. Is there any notation for someone using this for
every order. I don’t know what protections from abuse this system has. Clarification
is always a good thing.

I believe both feedback systems are a very strong asset of Bricklink. I have
more confidence in the listings here than I do on any other marketplace site.

Message is in Reply To:

View Thread Re: Clarify whether errors are NSS worthy on form - Nubs_Select (3839)
An NSS can easily be removed by sending proof of shipping or proof of a refund the the help desk so generally they arnt a big deal. Technically a buyer isn’t doing anything wrong [...]
(12 months ago, Jun 15, 2023, to Suggestions)

3 Messages in this Thread:

 Msg 1 - Hal8472 (287) 12 months ago Jun 15, 2023 to Suggestions
 Msg 2 - Nubs_Select (3839) 12 months ago Jun 15, 2023 to Suggestions
 Msg 3 « - Hal8472 (287) 11 months ago Jun 30, 2023 to Suggestions

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