Errors happen to all sellers (though granted at different probability). I feel
this can be addressed through the feedback system. Did the seller refund the
purchase price of the wrong item? But asking Bricklink to consider removing
selling privilege's over a genuine error does not seem like this community.
Perhaps it is a clarification issue. I have never filled out a NSS (or NPB)
form and do not know the specific questions asked. Did the seller sent something
they could have thought was correct? Is there a section where the buyer is asked
what they have attempted to resolve the issue before filing a NSS?
My suggestion is for Blicklink to help clarify whether a complaint is NSS (or
NPB) worthy on the complaint form. Specifically asking the applicant the steps
they took to resolve the issue prior to starting the formal process. Such as
communication attempts over time and the other party's response. Did the
other party offer or provide a refund? Perhaps guidance on how long is reasonable
to expect a response from the other party. Finally, specifically ask why the
other party is so egregious that they should be banned (after 3 strikes) outright,
instead of letting feeback system take it's course.
Dealing with the worst offenders will be easy. Many attempts at communication
with no Payment (NPB) or product (NSS) or refund (NSS). However, clarifying
the seriousness of this process might help build confidence in the grey areas.
An NSS can easily be removed by sending proof of shipping or proof of a refund the the help desk so generally they arnt a big deal. Technically a buyer isn’t doing anything wrong [...] (11 months ago, Jun 15, 2023, to Suggestions)
Canada, Ontario
