  
| Author: | dreambuilder71  | | Posted: | Feb 6, 2023 23:49 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 44 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | In Help, dreambuilder71 writes:
| | Oh man I wish you waited for more input on your situation from other people because
I totally disagree here. You sent the buyer a picture of what the fig looked
like before he paid and before you shipped it. So it's also on the buyer
who confirmed the picture of the fig and that is very important. It's like
he agreed with you that that's the correct fig.
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He could have missed it also. It dosnt take away from the fact the the buyer
purchased a figure that’s was listed as a certain figure and then didn’t receive
it
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Yes we all make mistakes. A newbie, or teenager would leave a NEG for this kind
of small mistake.
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| | Then he leaves you a negative FB without contacting you and letting you know
so you can fix the mistake!!! Very bad and a newbie thing to do. This is unacceptable
and he will be added to my Block List so he can't buy from me! And I am
sure now he will be blocked by many other sellers here so he knows this is a
community and you don't just leave a negative to a good seller who can make
mistakes. We all make mistakes!
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Yah that is unfortunate but 9/10 times after a refund and a nice message they
remove it
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Wow that is nice, but I haven't seen that high of a %. But I rarely get
negatives luckily. But I make mistakes and fix them best I can.
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| | I would have asked him to reverse the feedback and you can fix the issue for
him. Yes you are showing you have great integrity and professionalism here,
but it tarnished your perfect record which is huge! All my negative and neutral
is by rude and hurtful people who shouldn't be in this community! And I
left them negative so that others would not deal with them.
See if you can take that positive back and leave him a negative for not messaging
you first and also saw the fig and didn't say anything to you.
Good luck.
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If you also leave a negative there will be almost no chance for him removing
his
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But this would be after he has asked if he can fix anything, and after he's
asked for the Neg to be removed and hopefully it turns out to be a Win/Win for
both of them.
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| |
In Help, 23thEmperor writes:
| | Sadly today I got my first negative feedback.
The buyer indicates that I had sent the wrong figurine.
(I always ask buyers if they would like a picture of my used fig to make sure
that they are okay with the figurine's condition.)
So I went to the pictures I had sent him and I did make a mistake and sent a
figurine that was similar to the one advertised that had a different torso.
I understand that this is 100 percent my mistake but I am wondering how should
I respond.
I sent a message to the buyer apologizing and asking if he wanted a refund.
Currently he has yet to respond.
Should I still send the refund even if he does not answer?
Would it be appropriate for me to give back a neutral feedback considering that
I had sent him a picture of the figure before him paying/me sending.
Thanks.
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Message is in Reply To: Message Has 1 Reply: 21 Messages in this Thread:  Msg 1 - 23thEmperor (186)  16 months ago Feb 6, 2023 to Help
 Msg 2 - Nubs_Select (3837) 16 months ago Feb 6, 2023 to Help
  Msg 3 - 23thEmperor (186) 16 months ago Feb 6, 2023 to Help
Msg 4 - Nubs_Select (3837) 16 months ago Feb 6, 2023 to Help
Msg 5 - 23thEmperor (186) 16 months ago Feb 8, 2023 to Help
Msg 6 - Leftoverbricks (2225) 16 months ago Feb 8, 2023 to Help
Msg 7 - Nubs_Select (3837) 16 months ago Feb 8, 2023 to Help
Msg 8 - dreambuilder71 (1170) 16 months ago Feb 6, 2023 to Help
Msg 9 - Nubs_Select (3837) 16 months ago Feb 6, 2023 to Help
Msg 10 « - dreambuilder71 (1170) 16 months ago Feb 6, 2023 to Help
Msg 11 - Nubs_Select (3837) 16 months ago Feb 6, 2023 to Help
Msg 12 - 23thEmperor (186) 16 months ago Feb 7, 2023 to Help
Msg 13 - maxx3001 (2574) 16 months ago Feb 7, 2023 to Help
Msg 14 - infinibrix (5030) 16 months ago Feb 7, 2023 to Help
Msg 15 - infinibrix (5030) 16 months ago Feb 7, 2023 to Help
Msg 16 - SylvainLS (46) 16 months ago Feb 7, 2023 to Help
Msg 17 - infinibrix (5030) 16 months ago Feb 7, 2023 to Help
Msg 18 - 1001bricks (52496) 16 months ago Feb 7, 2023 to Help
Msg 19 - Adjour (2486) 16 months ago Feb 7, 2023 to Help
Msg 20 - legoman77 (3628) 16 months ago Feb 8, 2023 to Help
Msg 21 - 1001bricks (52496) 16 months ago Feb 8, 2023 to Help
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Canada, Ontario
