Author: | dreambuilder71 | Posted: | Feb 6, 2023 23:31 | Subject: | Re: First negative feedback, how should I respond | Viewed: | 78 times | Topic: | Help | |
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| Oh man I wish you waited for more input on your situation from other people because
I totally disagree here. You sent the buyer a picture of what the fig looked
like before he paid and before you shipped it. So it's also on the buyer
who confirmed the picture of the fig and that is very important. It's like
he agreed with you that that's the correct fig.
Then he leaves you a negative FB without contacting you and letting you know
so you can fix the mistake!!! Very bad and a newbie thing to do. This is unacceptable
and he will be added to my Block List so he can't buy from me! And I am
sure now he will be blocked by many other sellers here so he knows this is a
community and you don't just leave a negative to a good seller who can make
mistakes. We all make mistakes!
I would have asked him to reverse the feedback and you can fix the issue for
him. Yes you are showing you have great integrity and professionalism here,
but it tarnished your perfect record which is huge! All my negative and neutral
is by rude and hurtful people who shouldn't be in this community! And I
left them negative so that others would not deal with them.
See if you can take that positive back and leave him a negative for not messaging
you first and also saw the fig and didn't say anything to you.
Good luck.
In Help, 23thEmperor writes:
| Sadly today I got my first negative feedback.
The buyer indicates that I had sent the wrong figurine.
(I always ask buyers if they would like a picture of my used fig to make sure
that they are okay with the figurine's condition.)
So I went to the pictures I had sent him and I did make a mistake and sent a
figurine that was similar to the one advertised that had a different torso.
I understand that this is 100 percent my mistake but I am wondering how should
I respond.
I sent a message to the buyer apologizing and asking if he wanted a refund.
Currently he has yet to respond.
Should I still send the refund even if he does not answer?
Would it be appropriate for me to give back a neutral feedback considering that
I had sent him a picture of the figure before him paying/me sending.
Thanks.
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Message is in Reply To: First negative feedback, how should I respond - 23thEmperor (186) | Sadly today I got my first negative feedback. The buyer indicates that I had sent the wrong figurine. (I always ask buyers if they would like a picture of my used fig to [...] (16 months ago, Feb 6, 2023, to Help) |
Message Has 2 Replies: Re: First negative feedback, how should I respond - 23thEmperor (186) | [...] Thanks for your answer. Yeah it’s a shitty situation but at the end of the day I still made the mistake sadly. I just wished the seller could have contacted me beforehand. [...] (16 months ago, Feb 7, 2023, to Help) |
21 Messages in this Thread: Msg 1 - 23thEmperor (186) 16 months ago Feb 6, 2023 to Help Msg 2 - Nubs_Select (3839) 16 months ago Feb 6, 2023 to Help Msg 3 - 23thEmperor (186) 16 months ago Feb 6, 2023 to Help Msg 4 - Nubs_Select (3839) 16 months ago Feb 6, 2023 to Help Msg 5 - 23thEmperor (186) 16 months ago Feb 8, 2023 to Help Msg 6 - Leftoverbricks (2225) 16 months ago Feb 8, 2023 to Help Msg 7 - Nubs_Select (3839) 16 months ago Feb 8, 2023 to Help Msg 8 « - dreambuilder71 (1171) 16 months ago Feb 6, 2023 to Help Msg 9 - Nubs_Select (3839) 16 months ago Feb 6, 2023 to Help Msg 10 - dreambuilder71 (1171) 16 months ago Feb 6, 2023 to Help Msg 11 - Nubs_Select (3839) 16 months ago Feb 6, 2023 to Help Msg 12 - 23thEmperor (186) 16 months ago Feb 7, 2023 to Help Msg 13 - maxx3001 (2574) 16 months ago Feb 7, 2023 to Help Msg 14 - infinibrix (5030) 16 months ago Feb 7, 2023 to Help Msg 15 - infinibrix (5030) 16 months ago Feb 7, 2023 to Help Msg 16 - SylvainLS (46) 16 months ago Feb 7, 2023 to Help Msg 17 - infinibrix (5030) 16 months ago Feb 7, 2023 to Help Msg 18 - 1001bricks (52500) 16 months ago Feb 7, 2023 to Help Msg 19 - Adjour (2488) 16 months ago Feb 7, 2023 to Help Msg 20 - legoman77 (3628) 16 months ago Feb 8, 2023 to Help Msg 21 - 1001bricks (52500) 16 months ago Feb 8, 2023 to Help
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