Author:  bagelboybugle  Posted:  Jan 30, 2017 16:50  Subject:  Stats: Don't count buyer cancellations  Viewed:  189 times  Topic:  Suggestions  Status: Discarded Cancel Reply

BrickLink ID Card bagelboybugle (3408) Location:  United Kingdom, England Member Since Contact Type Status Mar 5, 2006 Seller   Store: Bagels clearout

On the feedback page we now have a part which says how many cancelled orders a seller has The problem is, I look at that as a buyer and assume the seller cancelled it and that makes me wobble a bit about buying. Of course different people will see this number in different ways and alot of folks wont even consider it at all. So, I received an order and a couple of days later receive this email "Thank you but I have sourced the parts from another seller with a different order but he had stated at first he had none but it was I that was putting in the wrong colour sorry to of wasted your time" Fair enough, new user, small order, more than happy to cancel, its good customer service But, now, because of my willingness to be helpful I have this statistic on my profile that suggests I cancel more than 5% of my orders and that makes me look bad as a seller, my suggestion is simple: Please consider either: changing the cancellations counter so that it does not include circumstances where the order has been cancelled by and OCR initiated by the buyer OR (almost as good) Seperate buyer and seller initiated cancellations so that buyers can make a more educated choice as to whether a seller with lots of cancellations is providing good customer service or is unreliable at fulfilling orders

Message Has 3 Replies:

Re: Stats: Don't count buyer cancellations - tEoS (5297)

It took me a bit to find this, though this stat seems meaningless. Aren't European sellers required to cancel upon request (until the full cost is shown upfront)? [...] (89 months ago, Jan 30, 2017, to Suggestions)

Re: Stats: Don't count buyer cancellations - calebfishn (2143)

Any statistics about cancellations that do not include context are misleading and worse than useless. I am not in favour of this stat being generated, no matter who initiated [...] (89 months ago, Jan 30, 2017, to Suggestions)

Re: Stats: Don't count buyer cancellations - jenwick (10852)

I agree (89 months ago, Jan 31, 2017, to Suggestions)

6 Messages in this Thread:

 Msg 1 « - bagelboybugle (3408) 89 months ago Jan 30, 2017 to Suggestions
 Msg 2 - tEoS (5297) 89 months ago Jan 30, 2017 to Suggestions
 Msg 3 - SylvainLS (46) 89 months ago Jan 30, 2017 to Suggestions
 Msg 4 - calebfishn (2143) 89 months ago Jan 30, 2017 to Suggestions
 Msg 5 - runner.caller (2651) 89 months ago Jan 30, 2017 to Suggestions
 Msg 6 - jenwick (10852) 89 months ago Jan 31, 2017 to Suggestions