Discussion Forum: Help
Help (21004)
Technical Issues (6245)
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 Author: iprice View Messages Posted By iprice
 Posted: May 17, 2024 05:40
 Subject: Re: connecting 3dconnexion space mouse
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 Topic: Help
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In Help, martendewijs writes:
  Hi there,

Can anyone tell me how I get my 3dconnexion space mouse to work in Studio (on
a Mac)

All my other programs *(fusion 360, sketchup ) work fine with it but Studio is
not.
Anyone else having the same issue?

The official Studio forums are here - https://forum.bricklink.com/

Your question has been asked (and answered) before - https://forum.bricklink.com/viewtopic.php?t=5576&hilit=3dconnexion
 Author: martendewijs View Messages Posted By martendewijs
 Posted: May 17, 2024 04:55
 Subject: connecting 3dconnexion space mouse
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 Topic: Help
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Hi there,

Can anyone tell me how I get my 3dconnexion space mouse to work in Studio (on
a Mac)

All my other programs *(fusion 360, sketchup ) work fine with it but Studio is
not.
Anyone else having the same issue?
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: May 16, 2024 17:00
 Subject: Re: Not being able to pay
 Viewed: 18 times
 Topic: Technical Issues
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In Technical Issues, Bond writes:
  In Technical Issues, WalkerSpectre writes:
  i got this issue: #20240516-64c2bdc64545
I made an order, the seller sent an invoice, but when i press "Pay" an
error message pops up and there's nothing i can do. Anyone can help?

There may be an alternative. Depending upon what method you are using to pay
(PayPal, Venmo, Zelle, etc.), you could go directly to that site, log in, send
money to the e-mail address in the invoice, then use the BrickLink contact member
function to contact the seller and explain what happened and that you are paying
directly from the pay site. If you use this method, be sure to include your BL
Order # and you BL User ID in a short note along with the payment.

- B

I'd say first ask the seller his paypal address, as it may not be in he invoice.

If he agrees...

Pay manually, then set the order paid while clicking the check box.

Then send an e-mail to the seller to confirm you've paid (in case PayPal
forgets to send the seller the payment email...)

If he doesn't (?), simply ask cancellation because you can't pay.
 Author: Bond View Messages Posted By Bond
 Posted: May 16, 2024 16:48
 Subject: Re: Not being able to pay
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 Topic: Technical Issues
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In Technical Issues, WalkerSpectre writes:
  i got this issue: #20240516-64c2bdc64545
I made an order, the seller sent an invoice, but when i press "Pay" an
error message pops up and there's nothing i can do. Anyone can help?

There may be an alternative. Depending upon what method you are using to pay
(PayPal, Venmo, Zelle, etc.), you could go directly to that site, log in, send
money to the e-mail address in the invoice, then use the BrickLink contact member
function to contact the seller and explain what happened and that you are paying
directly from the pay site. If you use this method, be sure to include your BL
Order # and you BL User ID in a short note along with the payment.

- B
 Author: WalkerSpectre View Messages Posted By WalkerSpectre
 Posted: May 16, 2024 15:53
 Subject: Not being able to pay
 Viewed: 87 times
 Topic: Technical Issues
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i got this issue: #20240516-64c2bdc64545
I made an order, the seller sent an invoice, but when i press "Pay" an
error message pops up and there's nothing i can do. Anyone can help?
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: May 16, 2024 11:10
 Subject: Re: Off site payments
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 Topic: Help
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In Help, Tibolimon01 writes:
  Hey!

Seller here, quick question about the offsite payment system.

I've sent multiple messages to the help desk asking for the possibility to
enable offsite payments (as described on the site)

I comply with the 2 criteria.

It has been 1.5 months since my first message and 4 weeks since the last.

Any tips? Anyone?

Patience, just patience...

And note that a vast majority of non-BE buyers will anyway prefer PayPal or Stripe
 Author: Tibolimon01 View Messages Posted By Tibolimon01
 Posted: May 16, 2024 10:24
 Subject: Off site payments
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 Topic: Help
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Hey!

Seller here, quick question about the offsite payment system.

I've sent multiple messages to the help desk asking for the possibility to
enable offsite payments (as described on the site)

I comply with the 2 criteria.

It has been 1.5 months since my first message and 4 weeks since the last.

Any tips? Anyone?

Thanks!
 Author: calebfishn View Messages Posted By calebfishn
 Posted: May 16, 2024 00:15
 Subject: Re: Should i sell minifigs seperately from sets?
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 Topic: Help
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In Help, Moncto writes:
  Im selling a few sets (hagrids hut, hogwarts express, etc) and I was wondering
if it would be better to sell these sets with no minifigs and sell the minifigs
seperately or sell them all at once. Any advice would be appreciated.
thank you

The minifigs will probably sell well enough without the sets.
However, the sets will not sell well without the minifigures.

If you have the complete sets, with all the minifigs, then sell it all together.
If you are missing significant parts for the set that may not be worth replacing,
then you will probably want to list the minifigs separately, and part out the
remaining pieces of the set to sell as parts.
 Author: Moncto View Messages Posted By Moncto
 Posted: May 15, 2024 20:22
 Subject: Should i sell minifigs seperately from sets?
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 Topic: Help
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Im selling a few sets (hagrids hut, hogwarts express, etc) and I was wondering
if it would be better to sell these sets with no minifigs and sell the minifigs
seperately or sell them all at once. Any advice would be appreciated.
thank you
 Author: calebfishn View Messages Posted By calebfishn
 Posted: May 15, 2024 16:10
 Subject: Re: seller didn't include all parts
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 Topic: Help
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I don't think that any of the responses to your issue were doubting you.
They were asking for clarifying details of a post that could be interpreted in
a couple of ways.

One of the great things about the helpful responses on the forum is that multiple
people may be helped by reading responses to an issue raised by a single post.
That is why it is a good thing when the answers range more broadly to related
issues. They may not be completely relevant to your specific case, but they may
be an explanation that someone else with a similar issue needs.
 Author: Niels_T View Messages Posted By Niels_T
 Posted: May 15, 2024 15:45
 Subject: Re: Removal of items in order.
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 Topic: Help
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Yes that is for me as seller....

In Help, rankster writes:
  If they haven't paid yet, they should be able to approve your removal request
at https://www.bricklink.com/retractOrderItem.asp
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: May 15, 2024 15:45
 Subject: Re: seller didn't include all parts
 Viewed: 24 times
 Topic: Help
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In Help, sw_lego_lover writes:
  […]
I'm definitely not confused everyone. thanks!

Well, we aren’t mind-readers and your first post was confusing (using set
vocabulary but talking about minifigures).
Anyway, it’s all cleared-up now and you got answers.
 Author: Niels_T View Messages Posted By Niels_T
 Posted: May 15, 2024 15:45
 Subject: Re: Removal of items in order.
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 Topic: Help
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In Help, yorbrick writes:
  In Help, Niels_T writes:
  Hi

I had an order, where if removed a couple of sets the shipping would get cheaper.

I did like normal do, but now buyer says he didnt get cancelation email nor does
it say anything in his order and massage screens.

Also if I try to remove again, it say it is already in process.

Any ideas to get moving .


Did the buyer know you were removing items from the order? Have they already
paid?

No they hav enot paid
 Author: Niels_T View Messages Posted By Niels_T
 Posted: May 15, 2024 15:44
 Subject: Re: Removal of items in order.
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 Topic: Help
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Yesd and normal when I do it the buyer gets an email, with link toi accept removal,
but buyer says checked all mails and message.

In Help, Nubs_Select writes:
  Sounds like the buyer needs to accept the item removal request. (Unfortunately
I don’t remember how it’s done as it’s confusing)
 Author: sw_lego_lover View Messages Posted By sw_lego_lover
 Posted: May 15, 2024 15:39
 Subject: Re: seller didn't include all parts
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 Topic: Help
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In Help, SylvainLS writes:
  In Help, yorbrick writes:
  […]
It is important to know if you bought sets or minifigs, as there is a crucial
difference between them when it comes to CMF. Sometimes even apparently experienced
buyers buy the minifig entry expecting to get the accessories.

IIRC, it happens that sellers are confused too… or for sellers to confuse things
further by including the accessories in the minifigure only entries.
It’s why “minifigure only” was added to all the minifigure entries… and we still
get confused people (or tales thereof) on the forum.

I'm definitely not confused everyone. thanks!
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: May 15, 2024 14:46
 Subject: Re: Inventory advise needed
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 Topic: Help
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congrats on 5k feedback and the orange brick!
 Author: infinibrix View Messages Posted By infinibrix
 Posted: May 15, 2024 14:44
 Subject: Re: Inventory advise needed
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 Topic: Help
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In Help, Ajiki writes:
  In Help, infinibrix writes:
  In Help, Ajiki writes:
  Hi All,
Need some advise on inventory management.
Do you ever recount all items in your store, go from lot to lot to check if everything
is correct.
Or do you take for granted that you sometimes miss something for an order?

Any advise is more then welcome.

I barely ever count or check inventory but at the same time you do not want to
put yourself in a position where you cannot fulfill an order as that is outside
Bricklinks own policy of selling what you don't have to hand. The solution
would be to only to sell a portion of your stock at a time so that you have backup
stock to fall back on so if you have 100 parts maybe only list 70 and then list
some more as your store inventory stock gets low or shows 0 left. I only start
counting once I'm down to my last 10 or so, whereupon you can list all your
remaining inventory accurately with little time taken up needing to constantly
count/stock check all the time

If I would have the space that could be an option, but my space I very limited.

you dont need any more space it's just a case of storing your parts together
but only listing some of it rather than all of it in one go.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: May 15, 2024 14:35
 Subject: Re: seller didn't include all parts
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 Topic: Help
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In Help, yorbrick writes:
  […]
It is important to know if you bought sets or minifigs, as there is a crucial
difference between them when it comes to CMF. Sometimes even apparently experienced
buyers buy the minifig entry expecting to get the accessories.

IIRC, it happens that sellers are confused too… or for sellers to confuse things
further by including the accessories in the minifigure only entries.
It’s why “minifigure only” was added to all the minifigure entries… and we still
get confused people (or tales thereof) on the forum.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: May 15, 2024 14:28
 Subject: Re: seller didn't include all parts
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 Topic: Help
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.
  
btw, it was very weird seeing people ask to know the details of my order and
doubting me. Instead of just responding to my question.

People need to understand when someone asks a specific question, dragging the
topic away from that doesn't help and hence shouldn't be discussed.
This is the Help forum.

I wouldn't be here if this was a single extra part.

It is important to know if you bought sets or minifigs, as there is a crucial
difference between them when it comes to CMF. Sometimes even apparently experienced
buyers buy the minifig entry expecting to get the accessories.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: May 15, 2024 14:08
 Subject: Re: seller didn't include all parts
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 Topic: Help
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In Help, sw_lego_lover writes:
  Sounds like they can just close the NSS with proof of delivery, right? Which
means a negative review or paypal dispute are my only real options. I'll
ask the seller (again) for the partial refund for the missing parts, as a last
effort before choosing one of those options. I have no idea if paypal "permits"
partial refunds.

I didn't recommend an NSS for this reason, nor a PayPal dispute because PP
might just turn around and say "return for a refund, but you have to pay
for shipping". If the seller is willing to accept a return *and* pay for
return shipping then that might be the way to go.

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